This course will give you tools to help your clients understand coverage under their policies, manage their expectations after a claim, and minimize your own risk of E&O claims.

The Fort McMurray fire of 2016 was one of the costliest disasters in Canadian history. Studying the industry response and recovery efforts can teach important lessons.

Drawing from the actual experiences of brokers and adjusters, you will learn about the importance of a business continuity plan to ensure you can continue to service clients during a catastrophic event. You will explore common sources of uninsured personal and commercial lines losses in Fort McMurray and some of the ways to protect your own clients.