Confident Conversations, Clear Documentation & E&O Protection

This front-line seminar gives your team the tools to navigate the 2026 SABS reforms with clarity and confidence.

SABS is changing in July 2026—and your clients will be looking to you to make sense of what it all means. This practical, front-line–focused session is designed for brokers, agents, advisors, and sales/renewal staff who need to explain the new SABS landscape clearly, ethically, and confidently while protecting both the client and the brokerage from future E&O exposure. Using real-world examples and claim scenarios, we’ll walk through what’s changing under the 2026 reforms, the impact on the most common claim types, and how to talk about "what you’re giving up" when clients choose reduced or basic benefits. You’ll learn how to frame the conversation around value—income protection, long-term care, and peace of mind—rather than just price. We’ll explore practical tools and techniques for every stage of the client journey: new business, automatic renewals, and mid-term touchpoints. Expect ready-to-use scripts and templates, visual coverage-gap explainers, and multi-channel communication approaches (phone, email, text, newsletters, signatures) that demonstrate a clear, documented effort to inform. The seminar will also dig into the legal and ethical side of SABS conversations: understanding your duty to warn, recognizing vulnerable clients, and building bulletproof files with best-practice documentation. Through case studies, a panel Q&A (broker, adjuster, legal, healthcare), and roleplay of tricky "decline" situations, you’ll leave with concrete tools to reduce risk, support informed decisions, and strengthen client trust in a hardening market. Who Should Attend & Why Brokers, Agents, Frontline Advisors, CSRs To get plain-language scripts, tools, and documentation tips to explain SABS 2026 confidently and reduce E&O risk. Sales & Renewal Teams To learn how to handle new business and automatic renewals with clear, repeatable SABS conversations across phone, email, text, and digital touchpoints. Claims Professionals & Adjusters To share and learn from real claim outcomes, and see how better front-end explanations can reduce complaints and disputes. Underwriters & Product Teams To understand how SABS changes are being communicated at the front line and align guidelines with what’s realistic in client conversations. Leaders, Managers, Compliance & Risk/E&O Staff To set standards for ethical communication, documentation, and training that protect the organization and support informed client decisions. Seminar Leader: Janet Annis, CIP, Vice President Ontario South & Ontario Accident Benefits Claims Pro Alex Sasic, CAIB, CRM Tamara Tomomitsu, Partner at Borden Ladner Gervais LLP Laurie Walker, FCIP, CRM | Walker Consulting &Auditing Ltd.　 Paul Wanamaker BA, FCIP, CRM RIBO CE Hours: 2 Technical FOR GROUP RATES OF 3 OR MORE, or if you need assistance with registration, email us: gtaseminars@insuranceinstitute.ca