Delivering Professional, Personal, and Impactful Customer Experiences in the Insurance Industry

Learn how to provide service that is always timely, professional, and includes the personal touch. 

It is extremely difficult to overestimate the importance of customer service in the Insurance Industry. Establishing rapport, demonstrating to each customer that we care and that they are important, and maintaining the highest levels of professionalism with each customer are indispensable skills for most Insurance Professionals. In this webinar we look at what exceptional customer service means, why it is so important in the Insurance Industry, and how to provide exceptional customer service in each interaction.And we will also look at what exceptional customer service means when dealing with unhappy or upset customers. Learn to use the 4 step Customer Service Model to take the customer service you provide to the next level. WEBINAR LOGIN: Please ensure that the e-mail address in your profile is up to date. Login details will be emailed to you 24 hours prior to the webinar. CONTINUING EDUCATION CREDITS: N/A for Nova Scotia. If you require continuing education credits to renew your license in other provinces, please check with your provincial licensing authority. CANCELLATION POLICY: Participant substitutions are accepted up to 24 hours prior to the webinar. The Insurance Institute of Nova Scotia (IINS) reserves the right to cancel the webinar in the event of unforeseen circumstances. CONTACT FOR QUESTIONS: E-mail: nhubley@insuranceinstitute.ca