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C112

Practical Issues in Claims Management

About Topics Classes Exam
C112

About this course

C112 is the third course in the Claims Professional Series and builds on your knowledge from the first two claims courses. In this course, you will widen your perspective to consider how the claims function is managed and explore various aspects of the claims manager’s role.
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Students in a classroom.

Areas of interest

1
Examine managerial skills relating to communication, cooperation and problem solving.
2
Explore the processes, procedures, controls and measures used in claims work from a broad administrative angle.
3
Learn about management considerations regarding reserving practices, claims audits, recoveries, the litigation process (including class action suits) and catastrophe claims management.
4
Explore the impact of privacy laws on the claims handler’s role and the claims department’s operation.

Topics

  • The Claims Department and the Insurer: An Overview
  • Processes and Procedures
  • Controls and Measurements
  • Reserving
  • Recoveries
  • The Litigation Process
  • Catastrophe Claims Management
  • Claims Department Audits
  • Privacy Laws
  • Leadership Skills

Who should register

This course can be taken as one of three Applied Professional courses required for your CIP. If you have already completed other Applied Professional courses, you can take this course as an elective.
Before you take C112: Practical Issues in Claims Management, we recommend that you have taken the following courses:
C11: Principles and Practice of Insurance
C12: Insurance on Property
C13: Insurance Against Liability—Part 1
C14: Automobile Insurance—Part 1
C110: Essentials of Loss Adjusting
C111: Advanced Loss Adjusting
Choose your study mode

Your CIP options include in-person, online and independent study courses.



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Exam

Each CIP course has a final exam worth at least two-thirds of the course grade. The exam can be written online with virtual proctoring or in person at one of our exam centres (subject to availability).
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