Career Maps > Loss Adjuster > Skills & Experiences

Skills & Experiences

Foundation Foundation
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Learning and applying insurance fundamentals
Core Skills
Time management; communication; detail oriented; interpersonal; resourcefulness; active listening; building relationships; networking
Key Skills
Taking detailed information from clients about their claim; reviewing and applying policy to begin claims processing; using resources available to help examine and evaluate the claim; offering solutions / referrals within policy parameters; developing understanding of organizational products / lines of business; completing required forms to regulatory standards; building network of professionals (ie. legal, health, restoration, etc.) to support claims management; building knowledge of legal / regulatory framework

Building Building
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Building on your insurance fundamentals and experiences to date
Core Skills
Negotiation; building strong relationships (e.g. loss control, risk management, brokers); initiative; multitasking; business communication
Key Skills
Building more specialized product knowledge and expertise; growing comfort in processing / settling claims with minimal supervision; increasing capacity to negotiate and influence others; leveraging insurance knowledge to respond to increased complexity / uniqueness in claims; supporting mediations with qualitative policy analysis; building on understanding of legal / regulatory framework; supporting claims audits; leveraging network of professionals (i.e. legal, health, restoration) to support settling claims

Enahncing Enhancing
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Enhancing your insurance knowledge and claims expertise
Core Skills
Problem solving; creativity; managing relationships to foster success; providing support / advice to team members; critical thinking; building strong personal and organizational brand
Key Skills
Applying specialized knowledge and expertise to an array of claims within specialty; growing capacity to manage claims, mediations, contracting, etc. independently; supporting new product development / revisions based on claims outcomes; supporting business development (potential for independent adjusters); advancing understanding of audit, legal / regulatory framework and business drivers

Mastery Mastery
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Transitioning to technical consultant / leader of a team of loss adjusters with increased autonomy and decision making power
Core Skills
Strategic thinking; operational leadership; change management; teaching / coaching; conflict management
Key Skills
Providing expert advice to clients, internal teams, and network of tertiary support; contributing to teams leading new product development / revisions based on claims outcomes; supporting policy creation related to claims audit, reserving practice, and complex legal processes (e.g. class action); management of key policies / accounts; ensuring internal / external risks are mitigated appropriately; supporting projects implementing new / revised claims management systems