Claims Investigator

Hone your craft

Be a ‘sponge’ to learning

Expose yourself to as many facets of your role as possible

• You may have experience from another industry role (i.e. claims) or perhaps expertise in investigations / fraud through another industry (eg. policing, engineering, accounting, private investigations); your entry point helps set your learning focus – investigations or insurance acumen?

Build on your knowledge and experience

• Increase your ability to manage investigations more independently

• Become aware of additional specialties in claims investigation (eg. liability, forensics, fraud) which may be of interest

• Prepare for multiple possibilities to keep your future career options open

Assess what lies ahead

• Foster capacity to lead investigations and manage more complex files

• Consider your skills and experience when making decisions about next steps; what feels right for you? Specializing, diversifying, taking on new challenges like people leadership, consulting on policy wordings, risk management, or other?

• Set a goal and work towards it

• Talk to your manager or HR for additional support

Explore ways to share your expertise

• Evaluate which ‘track’ feels in keeping with your goals - technical specialist or operational leader?

• Consider leveraging your expertise in other business areas such as Loss Control, Claims, Fraud Prevention, etc. or more senior investigations roles