Claims Investigator

Foundation Foundation

Hone your craft
Be a ‘sponge’ to learning
Expose yourself to as many facets of your role as possible
  • You may have experience from another industry role (i.e. claims) or perhaps expertise in investigations / fraud through another industry (eg. policing, engineering, accounting, private investigations); your entry point helps set your learning focus – investigations or insurance acumen?

Building Building

Build on your knowledge and experience
  • Increase your ability to manage investigations more independently
  • Become aware of additional specialties in claims investigation (eg. liability, forensics, fraud) which may be of interest
  • Prepare for multiple possibilities to keep your future career options open

Enhancing Enhancing

Assess what lies ahead
  • Foster capacity to lead investigations and manage more complex files
  • Consider your skills and experience when making decisions about next steps; what feels right for you? Specializing, diversifying, taking on new challenges like people leadership, consulting on policy wordings, risk management, or other?
  • Set a goal and work towards it
  • Talk to your manager or HR for additional support

Mastery Mastery

Explore ways to share your expertise
  • Evaluate which ‘track’ feels in keeping with your goals - technical specialist or operational leader?
  • Consider leveraging your expertise in other business areas such as Loss Control, Claims, Fraud Prevention, etc. or more senior investigations roles