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Appraiser
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Broker/Agent - Sales
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Claims Investigator
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Loss Adjuster
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Loss Control Specialist
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Risk Manager
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Underwriter
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Navigating the Maps
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Actuary
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Attitudes & Core Values
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Broker/Agent - Service
Business Development
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Career Maps
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Broker/Agent - Sales
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Skills & Experiences
Skills & Experiences
Foundation
Learning and applying insurance fundamentals
Core Skills
Time management; communication; sales; interpersonal; resourcefulness; active listening
Key Experiences
Using available resources to understand products / lines of business available to clients; providing advice and recommendations to clients; facilitating sale and renewal of products; building effective relationships with clients, underwriters, and other industry professionals; completing required forms and documentation; understanding and applying legislative / regulatory framework
Building
Building on your insurance fundamentals and experiences to date
Core Skills
Negotiation; maintaining strong relationships (e.g. underwriters, risk management, claims); initiative; multitasking; building a strong personal / organizational brand; business communication; presentation
Key Experiences
Using more specialized knowledge and expertise; preparing quotes and proposals; working with policies with higher limits, number of exposures, customization etc. with minimal supervision; fostering understanding of regulatory framework and competitive marketplace; cultivating sales leads / clients
Enhancing
Enhancing your knowledge and expertise related to a particular business line / product
Core Skills
Problem solving; creativity; managing relationships to foster success; providing support / advice to team members; critical thinking
Key Experiences
Having oversight of key accounts; managing key products, delegating renewals, etc. independently; developing prospecting presentations / providing quotes with increased independence and authority; leveraging industry relationships to benefit your client; directing account management and customer service representatives in meeting client needs; advancing understanding of legal / regulatory considerations and industry drivers
Mastery
Transitioning to technical consultant/practice leader with increased autonomy and decision making power
Core Skills
Strategic thinking; operational leadership; change management; teaching / coaching; conflict management
Key Experiences
Providing expert advice to other Brokers / Agents; leading prospecting / sales production within your product stream; facilitating knowledge transfer and / or delegating tasks to team members; leading the mitigating or controlling potential risks effectively; honing expertise in shaping organization policy, reinsurance, and continuity plans; supporting key operational projects (e.g. technology support / systems); influencing regulatory affairs, competitive market, and legal frameworks