Séminaires

  • At the Forefront Subscription
    Our At the Forefront series gives you the c-suite perspective on the most pressing issues facing our industry today. This year, we’re hosting bi-monthly talks with some of the industry’s most passionate and dynamic leaders. Join the discussion every month by becoming a regular subscriber to the series. As an ‘At the Forefront’ subscriber, here’s what you’ll get: Save money : Save up to 30% off the cost of an individual registration. Stay connected : As a subscriber, you'll stay engaged with what ...

  • Broker/Agent Licensing Prep Course: Ontario Virtual Course (EST)
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to start a new career as an insurance broker or agent? Don't miss the opportunity to prepare for your licensing exam in a virtual classroom setting. Ottawa Chapter - Insurance Institute of Ontario is pleased to offer students, new to the Insurance Industry, an intense 10 day Agent (Other than Life) and Broker (Entry Level 1- "Acting Under Supervision") program. The program is designed to prepare students for the Agent and Broker exam. Participan ...

  • Ethics and Social Media - Webinar (EST)
    SEMINAR | BUILDING | ETHICAL Social media is everywhere and it can challenge your ethical decisions. Workplace social media ethics calls for the involvement of both management and workers in maintaining proper social media use. Join us while we discuss social media and ethics and the challenges you may face while posting, networking and marketing both yourself and your organization onsocial media. Melanie Needham,FCIP, CRM CE hours : 1 Ethics ( RIBO) PLEASE NOTE: - - No refunds, credit notes iss ...

  • Symposium West 2021: Elevating the Industry IQ
    Symposium West is the premier professional development event for insurance professionals, designed for members of the Southwestern, Hamilton/Niagara, and Conestoga Chapters of the Insurance Institute of Ontario. Thought-provoking sessions bring together bright minds, idea-focused on a wide range of subjects. The shared goal is to foster learning, innovation, inspiration, and stimulate conversations that matter. As a virtual event, you can log in from wherever you are. We'll bring the learning an ...

  • Assessing Commercial Risks -Webinar (EST)
    WEBINAR | BUILDING | TECHNICAL Assessing a commercial risk is more than just what the business does.Your commercial clients rely on you to provide advice that is accurate and timely. The consequences of not identifying and analyzing risks an organization faces may be critical. Consider an insured that learns that a major loss is not covered. The broker/agent may be blamed for not advising the client to purchase appropriate insurance; the insurer is likely to bear the client’s anger and frustrati ...

  • Broker/Agent Licensing Three Day Exam Prep Course: Ontario Virtual Course (EST)
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to boost your preparation for the Agent or Broker Licensing Exam? This three-day course is designed for students who already have a basic understanding of the broker/agent licensing study material. This is an intensive course which acts as a review or "refresher" on the key topics, including principles and practices, property, automobile and travel insurance. Note: This course is not intended for students with little to no previous insurance kno ...

  • Ethics for the Modern Broker - Member Bonus Webinar (EST)
    Brokers are trusted by both insurers and consumers, and rely on word of mouth for success. Having a reputation for being ethical is essential. In this one-hour webinar, you’ll learn how to identify and address ethical dilemmas, while earning your Ethics CE credit requirement. A reputation for being knowledgeable, professional and trustworthy is an invaluable asset in serving clients and building your book of business. The Broker Code of Conduct exists to detail and remind brokers of their duties ...

  • Broker/Agent Licensing Prep Course: Ontario Virtual Course (EST)
    CLASSROOM | FOUNDATION | TECHNICAL Give yourself the best chance of success with this fantastic 10-day course designed to prepare you for the Broker (RIBO Level 1) or Agent (OTL) exam. This is an intensive course and requires students to attend all classes and complete homework assignments, reviewed with our highly effective instructor, Linda Edisbury, CIP . Participants will benefit from these learnings: Introduction to insurance business, the law and insurance, insurance contracts, insurance i ...

  • Coaching for Performance - Webinar (EST)
    WEBINAR | ENHANCING | MANAGEMENT Many business leaders and owners make the big mistake of not performance coaching their people. Yet it is the fastest way to engage your employees and deliver better results. Coaching is so much more than laying out the expectations and making sure they are met. Your role involves identifying potential among individuals and helping to coach them to understand their potential and maximize it. Join us as we discuss the framework involved in performance coaching to ...

  • Ferraris, Furs & Fine Arts - Insuring High Net Worth Clients-Webinar (EST)
    WEBINAR | BUILDING | TECHNICAL High Net Worth Individuals (HNWI)—or people or families with assets above a certain amount—often require highly tailored and specialized service to meet their needs. In addition to signiciant assets they can have more complicated risk exposures. If you’re interested in attracting and retaining these valuable clients, join us for this highly informative session. You’ll learn: Key coverages to consider (e.g., GRC, Umbrella, Value Policies) Ways to give HNWI the servi ...

  • How to Avoid Consumer Complaints from Insureds, the Do’s and Don’ts. – Lunch & Learn
    How to Avoid Consumer Complaints from Insureds, The Do’s and Don’t’s. – Lunch & Learn Did you know the Consumer Advocate of Insurance Office answers about 1200 questions, complaints, or problems yearly? Would you like to learn more on how to prevent complaints from consumers? Join us on August 24th and get constructive information from our Consumer Advocate of Insurance Michèle Pelletier! In this webinar you will learn: The role of a Consumer Advocate of Insurance The most recent trend and c ...

  • Introduction to Construction and CCDC Forms- Webinar - (EST)
    WEBINAR | BUILDING | TECHNICAL The Canadian Construction Documents Committee (CCDC) has developed a number of standard form contracts for use in construction projects. A committee reviews these contracts on a regular basis to ensure they meet the needs of the industry. These contracts are developed using a collaborative and consultative approach for national use. As an introduction to our CCDC series this webinar will provide an overview of the various CCDC contracts and their uses. In each segm ...

  • Construction and CCDC Forms Series-Webinar - (EST)
    WEBINAR | BUILDING | TECHNICAL The Canadian Construction Documents Committee (CCDC) has developed a number of standard form contracts for use in construction projects. A committee reviews these contracts on a regular basis to ensure they meet the needs of the industry. These contracts are developed using a collaborative and consultative approach for national use. In each segment of the series we will do a deep dive into the elements of the CCDC forms and look at legal cases that pertain to them. ...

  • Diversity & Culture in the Workplace - Webinar (EST)
    It’s time we take a critical look at diversity and inclusion in the workplace and implement real changes for the future. Join us as we discuss strategies for creating a more diverse and inclusive workplace—from recruitment and training to teambuilding and communication. Participants will walk away with a practical knowledge and understanding of: What diversity, equity and inclusion really mean Common struggles for creating an inclusive workplace and how to overcome them Internal and external ben ...

  • Diversity & Culture in the Workplace - Webinar (EST)
    WEBINAR | BUILDING | PERSONAL It’s time we take a critical look at diversity and inclusion in the workplace and implement real changes for the future. Join us as we discuss strategies for creating a more diverse and inclusive workplace—from recruitment and training to teambuilding and communication. Participants will walk away with a practical knowledge and understanding of: What diversity, equity and inclusion really mean Common struggles for creating an inclusive workplace and how to overcome ...

  • FREE - Choose Your Licensing Education Path
    WEBINAR | BUILDING | TECHNICAL Choose Your Licensing Education Path Not sure how to go about getting your General License? This session will help you to determine which is the best path for you. In this session, you will learn about different paths to become licensed in Alberta for General Level 1, 2 & 3. With recent changes to the CIP Equivalencies that were announced by AIC in October 2019, there have been updates in the required courses which we will review during this session. Learning O ...

  • FREE - Choose Your Licensing Education Path
    WEBINAR | BUILDING | TECHNICAL Choose Your Licensing Education Path Not sure how to go about getting your General License? This session will help you to determine which is the best path for you. In this session, you will learn about different paths to become licensed in Saskatchewan for Restricted Auto, as wellas General Level 1, 2 & 3. Learning Objectives: Available Licensing Methods Recent Course updates to CIP equivalency Available classes and format Presenter: Anastasia "Stacey" Dubois, ...

  • FREE - Choose Your Licensing Path
    WEBINAR | BUILDING | TECHNICAL Choose Your Licensing Education Path Not sure how to go about getting your General License? This session will help you to determine which is the best path for you. In this session, you will learn about different paths to become licensed in Alberta for General Level 1, 2 & 3. With recent changes to the CIP Equivalencies that were announced by AIC in October 2019, there have been updates in the required courses which we will review during this session. Learning O ...

  • FREE - Choose Your Licensing Education Path - Webinar (CDT)
    WEBINAR | BUILDING | TECHNICAL Choose Your Licensing Education Path Not sure how to go about getting your General License? This session will help you to determine which is the best path for you. In this session, you will learn about different paths to become licensed in Manitoba for General Level 1, 2 & 3. Learning Objectives: Available Licensing Methods Recent Course updates to CIP equivalency GLQP process for Level 1 Available classes and format Presenter: Anastasia "Stacey" Dubois, CIP, R ...

  • Comment éviter les plaintes des consommateurs des assurés, les choses à faire et à ne pas faire.
    Comment éviter les plaintes des consommateurs Choses à faire et à ne pas faire. - "Lunch & Learn" Saviez-vous que le bureau du défenseur des consommateurs d' assurances répond à environ 1 200 questions, plaintes ou problèmes par an? Souhaitez-vous en savoir plus sur la manière d'éviter les plaintes des consommateurs?Joignez-vous a nous le 30 Août et obtenez des informations constructives de la part de notre défenseur des consommateurs des assurances - Michèle Pelletier! Dans ce webinaire vou ...

  • Drones Drones Everywhere - Webinar (EST)
    WEBINAR | BUILDING | TECHNICAL Drones have been a hot topic for a long time in our industry but to many of us I is still something foreign. We have amazing product in the marketplace and have a handle on all the exposures these gadgets bring.   Join us as we discuss different types of drones, the exposures they bring in both personal and commercial uses as well as coverages available in the marketplace   Learning Objectives   Identify what a drone is and all the different types of drones Discuss ...

  • Productive Conflict Management- Webinar (EST)
    WEBINAR | BUILDING | MANAGEMENT One of the most stressful yet inevitable experiences in the workplace is inter-personal conflict. Conflict may be impacted by a number of factors including; an organization’s culture, hierarchy, and working styles. Learn how to manage conflict in a positive manner to build a stronger workplace, Workplace conflict is inevitable. Rather than focus on a step-by-step process for conflict resolution, this session will help learners curb destructive behaviors so that co ...

  • Growing Your Knowledge- Farm Insurance Essentials - Webinar (EST)
    WEBINAR | BUILDING | TECHNICAL Farming is an integral part of Canada's economy that not only supplies our food but is also the base of many industries. As farms become larger and more complex they require a combination of personal, farm and commercial coverages. Protect yourself and your clients from unexpected and underinsured losses by understanding the unique products and specialized coverage required for these exceptional enterprises. Our panel of experts will provide a comprehensive overvie ...

  • FREE - Choose Your Licensing Education Path - Webinar (CDT)
    WEBINAR | BUILDING | TECHNICAL Choose Your Licensing Education Path Not sure how to go about getting your General License? This session will help you to determine which is the best path for you. In this session, you will learn about different paths to become licensed in Manitoba for General Level 1, 2 & 3. Learning Objectives: Available Licensing Methods Recent Course updates to CIP equivalency GLQP process for Level 1 Available classes and format Presenter: Anastasia "Stacey" Dubois, CIP, R ...

  • FREE - Choose Your Licensing Path
    WEBINAR | BUILDING | TECHNICAL Choose Your Licensing Education Path Not sure how to go about getting your General License? This session will help you to determine which is the best path for you. In this session, you will learn about different paths to become licensed in Alberta for General Level 1, 2 & 3. With recent changes to the CIP Equivalencies that were announced by AIC in October 2019, there have been updates in the required courses which we will review during this session. Learning O ...

  • FREE - Choose Your Licensing Education Path
    WEBINAR | BUILDING | TECHNICAL Choose Your Licensing Education Path Not sure how to go about getting your General License? This session will help you to determine which is the best path for you. In this session, you will learn about different paths to become licensed in Saskatchewan for Restricted Auto, as wellas General Level 1, 2 & 3. Learning Objectives: Available Licensing Methods Recent Course updates to CIP equivalency Available classes and format Presenter: Anastasia "Stacey" Dubois, ...

  • FREE - Choose Your Licensing Education Path
    WEBINAR | BUILDING | TECHNICAL Choose Your Licensing Education Path Not sure how to go about getting your General License? This session will help you to determine which is the best path for you. In this session, you will learn about different paths to become licensed in Alberta for General Level 1, 2 & 3. With recent changes to the CIP Equivalencies that were announced by AIC in October 2019, there have been updates in the required courses which we will review during this session. Learning O ...

  • Commercial Endorsements & Extensions - Webinar (EST)
    WEBINAR | BUILDING | TECHNICAL In our current pandemic and post-pandemic climate, many business owners are revisiting their commercial insurance policies to add or remove coverage for added protection or cost savings. At the same time, many new and innovative business are entering the marketplace and need guidance on coverage. Seize the opportunities by joining us for a special session on the most used commercial endorsements and floaters. Melanie Needham, FCIP will share insight and guidance in ...

  • Fundamental Series: 104 - Down to Business with Commercial Property - Webinar (EST)
    WEBINAR | FOUNDATION | TECHNICAL The complexities of commercial property insurance are many, and there are very few similarities with residential property insurance. How do you classify commercial property? How is the risk assessed? How are commercial property values established? These are critical questions without simple answers, because this line of insurance requires a breadth and depth of knowledge that takes time to acquire. Whether you’re making the move from personal lines to commercial ...

  • Building Construction 101 - Webinar (EST)
    WEBINAR | FOUNDATION | TECHNICAL Building Construction 101 is designed to put the pieces of the construction types and insurance industry puzzle together. Don’t let the name "101" fool you — participants are calling this session a master’s course because of the vast and valuable information included. This half-day session breaks down the complexity of the construction types and the underwriting complexity around each type. You will engage in learning activities that will enable you to fully unde ...

  • Fundamentals Series: 106 Covering Clients with Personal Umbrella - Webinar (EST)
    Imagine that one of your clients was judged to be legally liable for injuries suffered by a third party. What would happen if the incident that caused the loss was covered under the insurance policy, but your client was ordered to pay the injured party more than the limit of the liability provided by the policy you sold? Or, perhaps your client is sued for an occurrence arising from his or her volunteer work for a non-profit organization. Would a claim of this nature be covered by the underlying ...

  • Navigating the CVOR - Webinar (EST)
    Do you ask yourself what makes up the CVOR? What is the 'Overall Violation Rate' and how do collisions affect it? If you answered yes to any of these questions, this seminar is for you. The CVOR is one of the most important documents in underwriting a commercial auto risk and can be a bit overwhelming to understand. Join us at this half day session as we navigate our way through reading and understanding the CVOR, using it as an underwriting tool as well as a sales tool. You will have a better u ...

  • FREE - Educational Planning for Insurance Professionals
    WEBINAR | BUILDING | TECHNICAL In this seminar, participants explore the process of researching and preparing a comprehensive education plan. They explore the various insurance professional education resources and programs available, learn how they complement each other, and discover effective planning strategies that enhance their continuing professional development. Participants improve their understanding of the various learning programs available and learn how to effectively map their educat ...

  • FREE - Educational Planning for Insurance Professionals
    WEBINAR | BUILDING | TECHNICAL In this seminar, participants explore the process of researching and preparing a comprehensive education plan. They explore the various insurance professional education resources and programs available, learn how they complement each other, and discover effective planning strategies that enhance their continuing professional development. Participants improve their understanding of the various learning programs available and learn how to effectively map their educat ...

  • FREE - Educational Planning for Insurance Professionals - Webinar (CDT)
    WEBINAR | BUILDING | TECHNICAL In this seminar, participants explore the process of researching and preparing a comprehensive education plan. They explore the various insurance professional education resources and programs available, learn how they complement each other, and discover effective planning strategies that enhance their continuing professional development. Participants improve their understanding of the various learning programs available and learn how to effectively map their educat ...

  • FREE - Educational Planning for Insurance Professionals
    WEBINAR | BUILDING | TECHNICAL In this seminar, participants explore the process of researching and preparing a comprehensive education plan. They explore the various insurance professional education resources and programs available, learn how they complement each other, and discover effective planning strategies that enhance their continuing professional development. Participants improve their understanding of the various learning programs available and learn how to effectively map their educat ...

  • Broker/Agent Licensing Prep Course: Ontario Virtual Course (EST)
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to start a new career as an insurance broker or agent? Don't miss the opportunity to prepare for your licensing exam in a virtual classroom setting. Conestoga Chapter - Insurance Institute of Ontario is pleased to offer students, new to the Insurance Industry, an intense two week (10 days) Agent (Other than Life) and Broker (Entry Level 1- "Acting Under Supervision") program. The program is designed to prepare students for the Agent and Broker e ...

  • Legal Series - Session Two - Webinar (EST)
    WEBINAR | ENHANCING | MANAGEMENT Join us to learn more about the latest cases affecting the P&C Insurance Industry. Throughout the series Daniel Strigberger and Julianne Brimfield of Strigberger, Brown and Armstrong will update us on the hottest legal cases affecting our industry. Cases to be discussed will be added closer to the webinar date. Future sessions taking place November 9th, January 11th, and March 8th. Stay tuned for more updates! . Register today! Number of Credits: 1 Management ...

  • Legal Series - Entire Series- Webinar (EST)
    WEBINAR | ENHANCING | MANAGEMENT Join us to learn more about the latest cases affecting the P&C Insurance Industry. Throughout the series Daniel Strigberger and Julianne Brimfield of Strigberger, Brown and Armstrong will update us on the hottest legal cases affecting our industry.Cases that will be discussed will be posted prior to each session. Series sessions taking place September 14, November 9, January 11, and March 8. Stay tuned for more updates! . Register today! Number of Credits: 1 ...

  • Being an Effective Team Player - Webinar (NL)
    Our ability to work well with co-workers is becoming increasingly more important. Inter-personal skills and our ability to communicate, coordinate, and cooperate are essential to career success. What are the essentials to working well with others? During 27 years of working with companies, teams, and individuals, Stephen has identified seven core competencies. A lack in any of these competencies creates distraction or disruption and compromises the ability of the team to be successful. In this s ...

  • Understanding Directors' & Officers' Liability - Webinar (EST)
    Understanding the duties and responsibilites of Officers and Directors is not always clear. The pandemic and post pandemic period will present unique challenges and potential liabilities for Officers and Directors.Today, under increased public scrutiny and in light of significant regulatory developments, corporate directors must fully grasp every aspect of their strategic, fiduciary and legal roles and brokers must ensure that they recommend appropriate coverage’s to their corporate clients. Whe ...

  • Being an Effective Team Player - Webinar (Atlantic)
    Our ability to work well with co-workers is becoming increasingly more important. Inter-personal skills and our ability to communicate, coordinate, and cooperate are essential to career success. What are the essentials to working well with others? During 27 years of working with companies, teams, and individuals, Stephen has identified seven core competencies. A lack in any of these competencies creates distraction or disruption and compromises the ability of the team to be successful. In this s ...

  • Being an Effective Team Player
    Being an Effective Team player Webinar Leader: Stephen Franklin Our ability to work well with co-workers is becoming increasingly more important.  Inter-personal skills and our ability to communicate, coordinate and cooperate are essential to career success. What are the essentials to working well with others? Over 26 years of working with companies, teams and individuals; Stephen have identified 7 core competencies. A lack in any of these creates distraction or disruption and compromises the ab ...

  • Being an Effective Team Player
    Being an Effective Team player Webinar Leader: Stephen Franklin Our ability to work well with co-workers is becoming increasingly more important.  Inter-personal skills and our ability to communicate, coordinate and cooperate are essential to career success. What are the essentials to working well with others? Over 26 years of working with companies, teams and individuals; Stephen have identified 7 core competencies. A lack in any of these creates distraction or disruption and compromises the ab ...

  • Being an Effective Team Player - Webinar (CDT)
    Our ability to work well with co-workers is becoming increasingly more important. Inter-personal skills and our ability to communicate, coordinate and cooperate are essential to career success. What are the essentials to working well with others? Over 26 years of working with companies, teams and individuals; Stephen have identified 7 core competencies. A lack in any of these creates distraction or disruption and compromises the ability of the team to be successful. In this session you will look ...

  • Being an Effective Team Player
    Being an Effective Team player Webinar Leader: Stephen Franklin Our ability to work well with co-workers is becoming increasingly more important.  Inter-personal skills and our ability to communicate, coordinate and cooperate are essential to career success. What are the essentials to working well with others? Over 26 years of working with companies, teams and individuals; Stephen have identified 7 core competencies. A lack in any of these creates distraction or disruption and compromises the ab ...

  • Insurance Licensing & Compliance Processes with the Financial and Consumer Services Commission -FCNB
    Insurance Licensing & Compliance Processes with the Financial and Consumer Services Commission -FCNB Please join Catherine Haines and Sarah Butler as they review the FCNB’s licensing process and portal, provide best practices on how to avoid delays in obtaining your insurance licence, and what to expect during a compliance visit or a compliance review.   In this webinar you will learn: What does the Financial and Consumer Services Commission do? Best practices on using the FCNB Licensing Por ...

  • Ethics for the Modern Broker - Member Bonus Webinar (EST)
    Brokers are trusted by both insurers and consumers, and rely on word of mouth for success. Having a reputation for being ethical is essential. In this one-hour webinar, you’ll learn how to identify and address ethical dilemmas, while earning your Ethics CE credit requirement. A reputation for being knowledgeable, professional and trustworthy is an invaluable asset in serving clients and building your book of business. The Broker Code of Conduct exists to detail and remind brokers of their duties ...

  • Broker/Agent Licensing Prep Course: Ontario Virtual Course (EST)
    Are you looking to start a new career as an insurance broker or agent? Don't miss the opportunity to prepare for your licensing exam virtually in a small group setting with a proven successful instructor. Kawartha/Durham Chapter - Insurance Institute of Ontario is pleased to offer students, new to the Insurance Industry, a convenient yet intensive 1 week Agent (Other than Life) and Broker (Entry Level 1- "Acting Under Supervision") program. The program is designed to prepare students for the Age ...

  • Broker/Agent Licensing Prep Course: Ontario Evening Virtual Course (EST)
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to start a new career as an insurance broker or agent? This course will prepare you to write the Agent (Other than Life) and Broker (Entry Level 1- "Acting Under Supervision") exams. Join us for our upcoming evening licensing exam prep class, which is being held twice a week for ten weeks. Students enrolled in our licensing prep courses enjoy a much higher rate of success than those who opt for self study, allowing them to become licensed faster ...

  • Understanding Garage Auto Liability - Webinar (EST)
    Do you need some talking points to explain to your clients why they need a Garage Liability policy?  Are you unclear about where an Auto/Property and General Liability policy ends and a Garage Liability policy begins? This webinar is designed to give a quick refresher on Commercial Auto as well as how a Garage Liability interacts with other policies and how best to discuss it with your prospect or client. This multi-pronged policy is often considered confusing in terms of why it's needed and wha ...

  • Occupiers' Liability Update: Legislative Reform and Recent Case Law - Webinar (EST)
    In early 2021, Ontario enacted legislative changes to the Occupiers' Liability Act requiring plaintiffs to provide notice of an intention to commence a claim within 60 days of an accident arising from ice and snow. Join us for a presentation on these changes from a legal defence perspective. Natalie Kolos, Partner, Borden Ladner Gervais LLP and Christine Kucey, Associate, Borden Ladner Gervais LLP will review this legislative reform, along with some possible interpretations by the Courts, and ri ...

  • CCDC 2 - Part One-Webinar - (EST)
    WEBINAR | BUILDING | TECHNICAL The Canadian Construction Documents Committee (CCDC) has developed a number of standard form contracts for use in construction projects. A committee reviews these contracts on a regular basis to ensure they meet the needs of the industry. These contracts are developed using a collaborative and consultative approach for national use. In this session we look at the elements of the CCDC 2 and look at cases arising out of the CCDC 2. CCDC 2 – Stipulated Price Contract ...

  • Commercial Liability 101 - Webinar (EST)
    WEBINAR | FOUNDATION | TECHNICAL The complexities of commercial liabilty insurance are many. How is the risk assessed? How are limits established? How are coverages determined? These are critical questions without simple answers, because this line of insurance requires a breadth and depth of knowledge that takes time to acquire. Whether you’re making the move from personal lines to commercial lines insurance, or simply interested in expanding your knowledge with future opportunities in mind, you ...

  • Management Essentials - Webinar (EST)
    WEBINAR | ENHANCING | MANAGEMENT Management responsibilities are becoming more complex and managers require a variety of skills to be effective. This two day program has been designed to enable managers to develop new skills and enhance their management capabilities. Management Essentials is a two day program that uses online pre-work, engaging facilitation with contemporary video, and personalized objectives to create superior learning experience.Participants learn how to read the styles of the ...

  • Appraisals: Dispute Resolution for Property Claims Webinar (EST)
    WEBINAR | ENHANCING | TECHNICAL See how appraisal/alternative dispute resolution (ADR) works in action! Multiple mock Appraisal Tribunals will be used to demonstrate how this alternative dispute method can provide a less expensive but more efficient and accessible way to resolve issues. WEBINAR OBJECTIVES: Review the appraisal/alternative dispute resolution process Determine the effective use and selection of appraisers and the umpire Identify the difference between how an umpire acts versus a j ...

  • The Keys to High Powered Staff Meetings
    The Keys to High Powered Staff Meetings Webinar Leader: Stephen Franklin Meetings are plentiful in the Insurance Industry, and they are critical to our success. But many professionals name the meetings they attend as a major time-waster. This indicates meetings that are improperly run. In this session we look at the critical role meetings play and the value that well-run meetings provide to our over-all success. You will also learn how to lead meetings that energize, engage and mobilize staff.  ...

  • The Keys to High Powered Staff Meetings - Webinar (Atlantic)
    Meetings are plentiful in the Insurance Industry, and they are critical to our success. But many professionals name the meetings they attend as a major time-waster. This indicates meetings that are improperly run. In this session we look at the critical role meetings play and the value that well-run meetings provide to our over-all success. You will also learn how to lead meetings that energize, engage and mobilize staff.  During this webinar you'll learn: - The role of meetings in a healthy bus ...

  • The Keys to High Powered Staff Meetings - Webinar (NL)
    Meetings are plentiful in the Insurance Industry, and they are critical to our success. But many professionals name the meetings they attend as a major time-waster. This indicates meetings that are improperly run. In this session we look at the critical role meetings play and the value that well-run meetings provide to our over-all success. You will also learn how to lead meetings that energize, engage and mobilize staff.  During this webinar you'll learn: - The role of meetings in a healthy bus ...

  • The Keys to High Powered Staff Meetings
    The Keys to High Powered Staff Meetings Webinar Leader: Stephen Franklin Meetings are plentiful in the Insurance Industry, and they are critical to our success. But many professionals name the meetings they attend as a major time-waster. This indicates meetings that are improperly run. In this session we look at the critical role meetings play and the value that well-run meetings provide to our over-all success. You will also learn how to lead meetings that energize, engage and mobilize staff.  ...

  • The Keys to High Powered Staff Meetings
    The Keys to High Powered Staff Meetings Webinar Leader: Stephen Franklin Meetings are plentiful in the Insurance Industry, and they are critical to our success. But many professionals name the meetings they attend as a major time-waster. This indicates meetings that are improperly run. In this session we look at the critical role meetings play and the value that well-run meetings provide to our over-all success. You will also learn how to lead meetings that energize, engage and mobilize staff.  ...

  • The Keys to High Powered Staff Meetings - Webinar (CDT)
    Meetings are plentiful in the Insurance Industry, and they are critical to our success. But many professionals name the meetings they attend as a major time-waster. This indicates meetings that are improperly run. In this session we look at the critical role meetings play and the value that well-run meetings provide to our over-all success. You will also learn how to lead meetings that energize, engage and mobilize staff.  Learning points include: The role of meetings in a healthy business. Plan ...

  • IBC Settlement Chart: How does it affect the out come of your clients claim? - Webinar (MDT)
    WEBINAR | BUILDING | TECHNICAL This seminar will be of interest to any insurance professional that either works with claims (adjusters) or has to review claims on policy renewals (underwriters/brokers). The goal of the seminar is to shed light on how claims are investigated. And to show how adjusters apply the IBC settlement chart rules to establish who will be held responsible for the loss which will lead to an insurer seeking subrogation and waiving deductibles. No claims experience is require ...

  • Cyber Liability Exposures, Coverages - Webinar (EST)
    WEBINAR | BUILDING | TECHNICAL Canadians are embracing the use of cyberspace in every aspect of their lives – but are we adequately prepared to deal with the increasing risk of cyber-attacks? With both the frequency and severity of cyber-attacks increasing, the insurance industry needs to be poised to understand, recognize, and advise clients on the risks, potential impacts, and available coverages. Join us for this engaging seminar, where a closer look at privacy law, how its evolving, recent c ...

  • Virtual Escape Room (EST)
    Grab a drink and a device and escape the monotony of virtual work with a fun team building experience that blends collaboration, creativity and a dash of competition. Escape rooms are a popular game for people looking to use logic and puzzle-solving capabilities to "escape" from some "scary" situations. Usually played in person, you can now take on the challenge virtually wherever you are located! Compete against other Ontario industry personnel in a true ‘battle of the brains’. Register as a gr ...

  • Certificates of Insurance - Webinar - (EST)
    WEBINAR | BUILDING | TECHNICAL This seminar will discuss the appropriate use of certificates of insurance, elaborate on when to use them and describe how to communicate effectively with certificate requesters, clients and underwriters. In addition to discussing current case law regarding certificates of insurance, cover notes, binders and other ancillary insurance documents, this seminar will focus on: - how to achieve greater efficiency and minimize paperwork - how to manage customer expectatio ...

  • Commercial Contracts & Leases - Webinar (EST)
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  • FREE - Educational Planning for Insurance Professionals - Webinar (CDT)
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  • Dealing with Workplace Negativity - Webinar (CDT)
    Negativity is a major issue and a problem in many Insurance workplaces. Griping, complaining, bad mouthing (about company, customers, management, co-workers, etc.), a pessimistic response to new ideas… these are all forms of negativity; and their impact is significant. Reduced productivity and poor performance almost always accompany an increase in negative conversation and behavior. Workplace morale is affected, along with co-worker’s sense of job satisfaction. And negativity breeds negativity. ...

  • Dealing with Worplace Negativity
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  • Dealing with Worplace Negativity
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  • Dealing with Workplace Negativity - Webinar (NL)
    Negativity is a major issue and a problem in many Insurance workplaces. Griping, complaining, bad mouthing (about company, customers, management, co-workers, etc.), a pessimistic response to new ideas; these are all forms of negativity and their impact is significant. Reduced productivity and poor performance almost always accompany an increase in negative conversation and behavior. Workplace morale is affected, along with the co-worker’s sense of job satisfaction.Negativity breeds negativity. L ...

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  • CCDC 2 - Part Two-Webinar - (EST)
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  • Dealing with Workplace Negativity - Webinar (Atlantic)
    Negativity is a major issue and a problem in many Insurance workplaces. Griping, complaining, bad mouthing (about company, customers, management, co-workers, etc.), a pessimistic response to new ideas; these are all forms of negativity and their impact is significant. Reduced productivity and poor performance almost always accompany an increase in negative conversation and behavior. Workplace morale is affected, along with the co-worker’s sense of job satisfaction.Negativity breeds negativity. L ...

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    WEBINAR | ENHANCING | MANAGEMENT The Five Behaviors of a Cohesive Team™ has a simple goal: to facilitate a learning experience that helps professionals and their organizations discover what it takes to build a truly cohesive and effective team. In this session you will learn how to improve team effectiveness and productivity through the understanding and application of The Five Behaviors™: Trust, Conflict, Commitment, Accountability, and Results. Grounded in the model described in Patrick Lencio ...

  • Broker/Agent Licensing Prep Course: Ontario Virtual Course (EST)
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to start a new career as an insurance broker or agent? Don't miss the opportunity to prepare for your licensing exam in a virtual classroom setting. Conestoga Chapter - Insurance Institute of Ontario is pleased to offer students, new to the Insurance Industry, an intense two week (10 days) Agent (Other than Life) and Broker (Entry Level 1- "Acting Under Supervision") program. The program is designed to prepare students for the Agent and Broker e ...

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  • Customer Service Tune-Up - Webinar (Atlantic)
    Did you know that it takes 3 years to break even on each new policy written by your office? It’s true! Insurance customers are not only interested in the policies you offer, they demand a positive customer experience. Customer retention is the lifeblood of an insurance agency or brokerage, so each person, from the receptionist to the CEO, and everyone in between, must strive to provide a superior customer experience for each and every client, each and every day. OBJECTIVES: > Discuss the crit ...

  • Customer Service Tune-Up - Webinar (Atlantic)
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  • Customer Service Tune-Up - Webinar (NL)
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  • Customer Service Tune-Up - Webinar (Atlantic)
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  • Clean Energy: The Future of Energy in Canada
    WEBINAR | BUILDING | TECHNICAL As Canada moves forward to develop Clean Energy sources, the insurance industry, in general, will quickly be increasing their number of clients requiring risk management guidance and related insurance coverages. Insurance material includes related topics such as: Collateral, Layered placements, Limits Erosion/Stacking, SIR's v. Deductible etc. Technical Workshop Topics : - Geothermal - Solar - Wind - Biomass Speaker: George Sutherland has over thirty years of exper ...

  • Clean Energy Webinar: The Future of Energy in Canada
    WEBINAR | BUILDING | TECHNICAL As Canada moves forward to develop Clean Energy sources, the insurance industry, in general, will quickly be increasing their number of clients requiring risk management guidance and related insurance coverages. Insurance material includes related topics such as: Collateral, Layered placements, Limits Erosion/Stacking, SIR's v. Deductible etc. Technical Workshop Topics : - Geothermal - Solar - Wind - Biomass SPEAKER: George Sutherland has over thirty years of exper ...

  • Broker/Agent Licensing Prep Course: Ontario Virtual Course (EST)
    Are you looking to start a new career as an insurance broker or agent? Don't miss the opportunity to prepare for your licensing exam virtually in a small group setting with a proven successful instructor. Cambrian Shield Chapter - Insurance Institute of Ontario is pleased to offer students, new to the insurance industry, a convenient yet intensive two week Agent (Other than Life) and Broker (Entry Level 1- "Acting Under Supervision") program. The program is designed to prepare students for the A ...

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  • Managing Mental Health as an - Insurance Professional
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  • Managing Mental Health as an Insurance Professional - Webinar (ADT)
    Mental Health is defined as a person’s condition with regards to their psychological, mental and emotional well-being. Positive mental health is further defined by criteria or characteristics such as those put forth by the Canadian Mental Health Association. The unprecedented circumstances of the last year and a half have created unusual levels of personal stress, with significant amounts of volatility, uncertainty, complexity and ambiguity (VUCA), putting serious pressure on our ability to main ...

  • Managing Mental Health as an Insurance Professional - Webinar (CDT)
    Mental Health is defined as a person’s condition with regards to their psychological, mental and emotional well-being. Positive mental health is further defined by criteria or characteristics such as those put forth by the Canadian Mental Health Association. The unprecedented circumstances of the last year and a half have created unusual levels of personal stress, with significant amounts of volatility, uncertainty, complexity and ambiguity (VUCA), putting serious pressure on our ability to main ...

  • Managing Mental Health as an Insurance Professional - Webinar (NL)
    Mental Health is defined as a person’s condition with regards to their psychological, mental and emotional well-being. Positive mental health is further defined by criteria or characteristics such as those put forth by the Canadian Mental Health Association. The unprecedented circumstances of the last year and a half have created unusual levels of personal stress, with significant amounts of volatility, uncertainty, complexity and ambiguity (VUCA), putting serious pressure on our ability to main ...

  • Managing Mental Health as an Insurance Professional - Webinar (Atlantic)
    Mental Health is defined as a person’s condition with regards to their psychological, mental and emotional well-being. Positive mental health is further defined by criteria or characteristics such as those put forth by the Canadian Mental Health Association. The unprecedented circumstances of the last year and a half have created unusual levels of personal stress, with significant amounts of volatility, uncertainty, complexity and ambiguity (VUCA), putting serious pressure on our ability to main ...

  • Managing Mental Health as an Insurance Professional
    Managing Mental Health as an Insurance Professional Webinar Leader: Stephen Franklin Mental Health is defined as a person’s condition with regards to their psychological, mental and emotional well-being.  Positive mental health is further defined by criteria or characteristics such as those put forth by the Canadian Mental Health Association. The unprecedented circumstances of the last year and a half have created unusual levels of personal stress, with significant amounts of volatility, uncerta ...

  • Closing the Sale; Effective Techniques - Webinar (Atlantic)
    Are you are new to the industry and have limited knowledge of specific sales techniques needed to effectively service clients? Do you understand the importance of cross-selling and up-selling? During this valuable session you will be given an overview of the “insurance sales professional” role as well as certain character traits that a sales professional possesses. Through numerous examples using both personal lines and commercial lines insurance, you will be led through the progress of a sale f ...

  • Closing the Sale; Effective Techniques - Webinar (NL)
    Are you are new to the industry and have limited knowledge of specific sales techniques needed to effectively service clients? Do you understand the importance of cross-selling and up-selling? During this valuable session you will be given an overview of the “insurance sales professional” role as well as certain characteristic traits that a sales professional possesses. Through numerous examples using both personal lines and commercial lines insurance, you will be led through the progress of a s ...

  • Closing the Sale; Effective Techniques - Webinar (Atlantic)
    Are you are new to the industry and have limited knowledge of specific sales techniques needed to effectively service clients? Do you understand the importance of cross-selling and up-selling? During this valuable session you will be given an overview of the “insurance sales professional” role as well as certain characteristic traits that a sales professional possesses. Through numerous examples using both personal lines and commercial lines insurance, you will be led through the progress of a s ...

  • Closing the Sale; Effective Techniques - Webinar (Atlantic)
    Are you are new to the industry and have limited knowledge of specific sales techniques needed to effectively service clients? Do you understand the importance of cross-selling and up-selling? During this valuable session you will be given an overview of the “insurance sales professional” role as well as certain characteristic traits that a sales professional possesses. Through numerous examples using both personal lines and commercial lines insurance, you will be led through the progress of a s ...

  • Virtual Teaching & Presentation Techniques (4-day program) - Webinar (EST)
    Do you need to enhance your teaching and facilitation skills for virtual presentations? If so, this four-day certificate program is for you. (Course takes place 4 days: Nov 4, 12, 19 & 26, 2021) This instructional course will give you the resources needed to understand your audience, prepare your lessons and outcomes and be an overall better virtual trainer or instructor. This program is also used to develop instructors for the Insurance Institute CIP virtual class programs. Section 1: Intro ...

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  • Broker/Agent Licensing Prep Course: Ontario Virtual Course (EST)
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to start a new career as an insurance broker or agent? Don't miss the opportunity to prepare for your licensing exam in a virtual classroom setting. Conestoga Chapter - Insurance Institute of Ontario is pleased to offer students, new to the Insurance Industry, an intense two week (10 days) Agent (Other than Life) and Broker (Entry Level 1- "Acting Under Supervision") program. The program is designed to prepare students for the Agent and Broker e ...

  • Legal Series - Session Three - Webinar (EST)
    WEBINAR | ENHANCING | MANAGEMENT Join us to learn more about the latest cases affecting the P&C Insurance Industry. Throughout the series Daniel Strigberger and Julianne Brimfield of Strigberger, Brown and Armstrong will update us on the hottest legal cases affecting our industry. Cases to be discussed will be added closer to the webinar date. Future sessions taking place January 11th, and March 8th. Stay tuned for more updates! . Register today! Number of Credits: 1 Management Hour ON/AB/MB ...

  • Understanding Bodily Injury (1.5 days) Webinar (EST)
    As a claims professional, you know the role of an adjuster has changed with regard to bodily injury claims. There is a greater focus on bodily injury claims management. To be successful, you want to boost your claims management skills and heighten your credibility. The Bodily Injury Seminar responds to an industry need for claims professionals to increase their bodily injury claims knowledge. If you are looking to enhance your or your staffs’ knowledge of how to handle Bodily Injury claims, this ...

  • IIO Uncorked: Virtual wine tasting (EST)
    By popular demand, our virtual wine tasting is back for a second time! Just like last time, registrants will be shipped 3 bottles of specially selected wine from local wineries right here in Niagara, Ontario. On the event day, we’ll open the bottles together via webinar. A Wine Expert will discuss the tasting notes, recommended stemware, wine origin and production in Niagara region, suggested food pairings, and how to make delicious cocktails with the selected wine. The event will include some c ...

  • Broker Licensing RIBO Management Exam Preparation Webinarr-(EST)
    WEBINAR | ENHANCING | MANAGEMENT Give yourself the best chance of success in your RIBO management exam. This " preparation course" is for individuals preparing to write the "RIBO – Unrestricted – Management " licencing exam. Learning outcomes: Understanding of the RIBO Act and Regulations Understanding of the Administration and Finance Operations of a Brokerage Understanding of how to complete a RIBO form 1: Financial Statement To make an application to write the "Unrestricted – Management" exam ...

  • Residential Plumbing & Heating: An Insurance Perspective - Webinar (Atlantic)
    As a dwelling ages, so do the plumbing and electrical systems. Many insurers will not provide or renew coverage on older dwellings unless these critical components are updated. OBJECTIVES: ~ Learn about residential plumbing and electrical systems and related insurance concerns ~ Discuss galvanized plumbing, sump pumps and back-up valves ~ Find out about aluminum wiring; knob & tube wiring; and 60-amp electrical panels ~ Gain the knowledge and skills needed to perform front line underwriting ...

  • Residential Plumbing & Heating: An Insurance Perspective - Webinar (NL)
    As a dwelling ages, so do the plumbing and electrical systems. Many insurers will not provide or renew coverage on older dwellings unless these critical components are updated. OBJECTIVES: Learn about residential plumbing and electrical systems and related insurance concerns Discuss galvanized plumbing, sump pumps and back-up valves Find out about aluminum wiring; knob & tube wiring; and 60-amp electrical panels. Gain the knowledge and skills needed to perform front line underwriting duties ...

  • Residential Plumbing & Heating: An Insurance Perspective - Webinar (Atlantic)
    As a dwelling ages, so do the plumbing and electrical systems. Many insurers will not provide or renew coverage on older dwellings unless these critical components are updated. OBJECTIVES: ~ Learn about residential plumbing and electrical systems and related insurance concerns ~ Discuss galvanized plumbing, sump pumps and back-up valves ~ Find out about aluminum wiring; knob & tube wiring; and 60-amp electrical panels ~ Gain the knowledge and skills needed to perform front line underwriting ...

  • Residential Plumbing & Heating: An Insurance Perspective - Webinar (Atlantic)
    As a dwelling ages, so do the plumbing and electrical systems. Many insurers will not provide or renew coverage on older dwellings unless these critical components are updated. OBJECTIVES: ~ Learn about residential plumbing and electrical systems and related insurance concerns ~ Discuss galvanized plumbing, sump pumps and back-up valves ~ Find out about aluminum wiring; knob & tube wiring; and 60-amp electrical panels ~ Gain the knowledge and skills needed to perform front line underwriting ...

  • Broker Licencing (Level 2 Technical) Virtual Prep Course (EST)
    Be well-prepared for the RIBO – Unrestricted – Technical licensing exam. The Level 2 Technical Preparation Course effectively prepares brokers for the RIBO Unrestricted Technical licensing exam. Get ahead today! Successful completion of both the "Unrestricted – Management" examination and the "Unrestricted – Technical only" examination qualifies an individual to the "Unrestricted" registration and therefore eligible to act as the Principal Broker of a broker business.To make an application to wr ...

  • Broker/Agent Licensing Prep Course: Ontario Virtual Course (EST)
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to start a new career as an insurance broker or agent? Don't miss the opportunity to prepare for your licensing exam in a virtual classroom setting. Conestoga Chapter - Insurance Institute of Ontario is pleased to offer students, new to the Insurance Industry, an intense two week (10 days) Agent (Other than Life) and Broker (Entry Level 1- "Acting Under Supervision") program. The program is designed to prepare students for the Agent and Broker e ...

  • The New Performance Appraisal - Webinar (EST)
    WEBINAR | ENHANCING | MANAGEMENT The Insurance Industry is currently witnessing a striking change in the practices of performance management.  The traditional annual performance appraisal process that has been deeply ingrained in organizations for decades is giving way to more frequent conversations between managers and staff members.  Ratings are being abandoned and replaced with dialogues about performance; rather than a review of the past, the most progressive organizations are switching to d ...

  • The New Performance Appraisal - Webinar (EST)
    WEBINAR | ENHANCING | MANAGEMENT Many business leaders and owners make the big mistake of not performance coaching their people. Yet it is the fastest way to engage your employees and deliver better results. Coaching is so much more than laying out the expectations and making sure they are met. Your role involves identifying potential among individuals and helping to coach them to understand their potential and maximize it. Join us as we discuss the framework involved in performance coaching to ...

  • CCDC 3 & 4-Webinar - (EST)
    WEBINAR | BUILDING | TECHNICAL The Canadian Construction Documents Committee (CCDC) has developed a number of standard form contracts for use in construction projects. A committee reviews these contracts on a regular basis to ensure they meet the needs of the industry. These contracts are developed using a collaborative and consultative approach for national use. In this session we look at the elements of the CCDC 3 & 4 and look at cases arising out of these contracts. CCDC 3 – 2016 is a sta ...

  • Broker/Agent Licensing Prep Course: Ontario Virtual Course (EST)
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to start a new career as an insurance broker or agent? Don't miss the opportunity to prepare for your licensing exam in a virtual classroom setting. Conestoga Chapter - Insurance Institute of Ontario is pleased to offer students, new to the Insurance Industry, an intense two week (10 days) Agent (Other than Life) and Broker (Entry Level 1- "Acting Under Supervision") program. The program is designed to prepare students for the Agent and Broker e ...

  • Legal Series - Session Four - Webinar (EST)
    WEBINAR | ENHANCING | MANAGEMENT Join us to learn more about the latest cases affecting the P&C Insurance Industry. Throughout the series Daniel Strigberger and Julianne Brimfield of Strigberger, Brown and Armstrong will update us on the hottest legal cases affecting our industry. Cases to be discussed will be added closer to the webinar date. Future session taking place March 8th. Stay tuned for more updates! . Register today! Number of Credits: 1 Management Hour ON/AB/MB Cancellation Polic ...

  • Industry Trends & Predictions: 2022 - Webinar (EST)
    Join us virtually for our highly-anticipated Industry Trends & Predictions: 2022 , featuring respected p&c consultant Phil Cook. Phil will take a look back at significant events that have impacted our industry. In addition to his usual review of recent events impacting our industry and his analysis of developing trends for the immediate future, Phil will offer some personal observations on the most significant events that have shaped our industry over the last several years, and “crystal ...

  • Broker/Agent Licensing Prep Course: Ontario Virtual Course (EST)
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to start a new career as an insurance broker or agent? Don't miss the opportunity to prepare for your licensing exam in a virtual classroom setting. This ten-day class supports your successful start in the insurance industry with a solid foundation of knowledge that prepares you for the [RIBO or OTL] level one licensing exam. Our instructor will guide you through the material with a variety of learning activities including engaging discussions, ...

  • CCDC 5A & 5B-Webinar - (EST)
    WEBINAR | BUILDING | TECHNICAL The Canadian Construction Documents Committee (CCDC) has developed a number of standard form contracts for use in construction projects. A committee reviews these contracts on a regular basis to ensure they meet the needs of the industry. These contracts are developed using a collaborative and consultative approach for national use. In this session we look at the elements of the CCDC 5A & 5B and look at cases arising out of these contracts. CCDC 5A – 2010 Const ...

  • Executive Liability - Webinar (EST)
    WEBINAR | ENHANCING | TECHNICAL Seminar Description: Seminar Description: Corporate misfeasance both in the United States and Canada has resulted in significant legislative and judicial responses aimed squarely at the conduct of corporate directors, officers and executives. This has highlighted the importance and need for executive liability insurance and for understanding this seemingly complex area of regulation and liability. This course will provide an overview of the duties of Directors, Of ...

  • CCDC 14 & 15-Webinar - (EST)
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