Course availability in a given term may be subject to demand, and registration opportunities for a specific course may be limited by the number of available spaces.
In addition, some courses have prerequisite requirements. Please see the Program Courses for further details about course prerequisites and recommended prior study.
Registration for a given term closes when classes are full or, at latest, the last day of the month before the course begins. Late registrations are not accepted.
The Institute reserves the right to withdraw, limit, cancel, or adjust any course due to insufficient enrolment. When it is necessary to cancel or change a class, we will make every effort to contact registrants. It is the student’s responsibility to keep contact information up to date with the Insurance Institute of Canada.
If a course is cancelled, registered students may transfer to another course in the same program (if available and if space permits) or choose to receive a full refund for course fees paid.
Membership fees are non-refundable.
Textbook fees can be refunded if the books have not been received by the student at the time of cancellation, or if they are returned to the Institute in resalable condition (perfect and unmarked).
If you wish to withdraw from a course in the Canadian Managing General Agent program, you must submit a request to the Insurance Institute of Canada. The following deadlines apply for submission of withdrawal requests:
1. Two weeks from the start date of the course:
Deadline to obtain a refund of your entire course tuition fee less an administrative fee of $50 (plus GST or HST)
2. Six weeks from the start date of the course:
Deadline to withdraw with a “W” notation on your academic record. If you withdraw after this date, the course is listed on your academic record with a failing grade.
In the event of a withdrawal, course material fees will only be refunded if the books are returned and arrive at the Insurance Institute in resalable condition (perfect and unmarked). All return shipping fees are the responsibility of the student.
Membership fees are not refundable.
Registration in a course in the Canadian Managing General Agent program cannot be transferred or deferred to a different semester. If you change your mind about the timing of your course, please submit a request to withdraw (see the Withdrawals section above) and then register for the course again later when you are ready to proceed.
Registration in a course in the Canadian Managing General Agent program cannot be transferred to a course in a different program.
Two types of transfer are possible:
1. Transfer to a different online class of the same course in the same term (if available):
Available at no additional cost.
2. Transfer to a different online course within the same program and the same term (if available):
A transfer fee of $50 plus GST or HST applies, along with payment for new course materials and any difference in course fees. Materials fees for the original course will be refunded if the books are returned and arrive at the Insurance Institute in resalable condition (perfect and unmarked). All return shipping fees are the responsibility of the student.
Requests for the above two types of transfer are accepted up to the end of the second week of the course (by the second Monday after the course start date). All transfer requests are processed on a first-come, first-served basis and are subject to availability of space in the requested class/course.
All students in courses in the Insurance Institute’s Canadian Managing General Agent program are expected to abide by the provisions in this section.
In your courses, you will be in regular contact with other insurance professionals. From time to time, some students may use real-world examples in their course work and online discussions that could include details of the day-to-day operations of their employers. All such information must be kept strictly confidential. At the same time, you should respect the confidentiality of your own organization’s information and refrain from sharing anything you are not authorized to reveal.
Except where otherwise indicated, course materials are copyright of The Insurance Institute of Canada. You may not disclose, reproduce, publish or transmit any part of the online or hard-copy course materials, in any form, by any means or for any purpose, without the express written permission of The Insurance Institute of Canada. Any violation of the above may result in disciplinary and/or legal action by the Insurance Institute.
You are also expected to similarly respect the copyright of other authors and publishers whose writing you read (whether in print or online) during your course.
Plagiarism occurs when one person uses the words or ideas of another person without giving proper credit to the source. When referencing an outside source or idea or using someone else’s words, you must include a citation to show the reader where the information can be found.
To avoid plagiarism, you must properly cite all information and concepts obtained from other sources (whether published or unpublished). Referencing the ideas of others to support a point is acceptable if the source of the information is properly cited.
In many Insurance Institute courses, students are encouraged to discuss course content in online discussion boards. You are expected to adhere to the following guidelines when posting in the course discussion forums:
• You are expected to respect the principles of confidentiality and copyright and to avoid plagiarism in your postings.
• You are expected to treat other participants with courtesy and respect at all times.
• Posts that respectfully praise or criticize an idea are acceptable if they add to the discussion at hand.
• Personal attacks and inflammatory behaviour are not tolerated.
• Use of foul language and/or obscene images is not tolerated.
• The Insurance Institute course websites are to be used for academic purposes only.
• Public forum posts should be reserved for matters of interest to the general course community. Private discussions should be taken off-line.
• Threads or posts perceived to have been made with the intent of promoting a commercial endeavour will be deleted.
• Posting the same message repeatedly or posting an unsolicited commercial message, either to one or multiple topics or boards, is considered spam. Duplicate messages may be deleted or consolidated by Institute representatives, and posting privileges may be revoked.
• Responses to a particular thread should pertain to the discussion at hand. Posts on a new topic should be started in a new thread.
• Any messages posted in a discussion forum will remain available to other class participants for as long as that particular discussion board is accessible online. Please post carefully and with due consideration to the content of the post.
Violations and Penalties
Suspected violations of any of the above principles of academic integrity and student conduct should be brought to the attention of The Insurance Institute of Canada.
Suspected violations will be examined on a case-by-case basis. Anyone found to have violated one or more provisions will be subject to disciplinary action, which may include a grade penalty, course failure, academic suspension, or other disciplinary action.
Assessment in courses in the Canadian Managing General Agent program is based on participation in online discussion, written evaluations, and tests. The specific breakdown of grades for a given course is posted to the course website at the start of term.
All evaluations and discussion posts must be submitted by the deadlines indicated on the course website. A request for a deadline extension may be considered in extenuating circumstances if submitted to the course facilitator in advance. If the request is accepted, the facilitator will provide a revised deadline for the item, which shall be final. Work that is submitted late without the facilitator’s permission may not be accepted; at a minimum, it will be subject to a grade penalty.
Tests are delivered through the course web page on a date set by the Institute and do not require a supervisor. Students are responsible for writing the tests on the days indicated on the course website.
Once an item has been graded, it may not be revised and resubmitted for regrading unless explicitly authorized in writing by the facilitator.
There is no minimum grade required on any single evaluated component, but you must obtain a minimum of 60% in total to receive a passing grade for the course. The following grades are awarded for courses in the Canadian Managing General Agent program.
H = 80–100%
B = 75–79%
C = 65–74%
D = 60–64%
X = 55–59%
Y = 40–54%
Z = 0–39%
During the course, you can view grades for specific components (discussion, assignments) by logging in to the course website.
Final course results are available for paid members of the Institute. You will be notified by email when your course results are released and will then be able to see your results by logging in to your account on the Insurance Institute website.
There are no rewrites or continuing tuition options for courses in the Canadian Managing General Agent program. Courses that are not completed successfully must be retaken in full.
*Note: The CMGA Comprehensive Examination is currently under development. This section will be updated as development progresses.*
In order to earn the Canadian Managing General Agent (CMGA) designation, students must pass the CMGA Comprehensive Examination.
Registration for the examination is open to students who have successfully completed all three courses in the Canadian Managing General Agent program.
Students will be notified when they have met all program requirements and will be informed about how their completion will be recognized.
Students who successfully complete all three courses in the Canadian Managing General Agent program and pass the CMGA Comprehensive Examination will be awarded the Canadian Managing General Agent designation and will be entitled to use the post-nominal letters CMGA.
Students who successfully complete all three courses in the Canadian Managing General Agent program but do not complete the CMGA Comprehensive Examination will be awarded a Managing General Agent Certificate.
The Insurance Institute strives to accommodate students who may require alternative arrangements to participate in its programs. In such cases, it is necessary to provide medical documentation, including an assessment of your ability to complete all course requirements, prior to your registration for a course.