Are you a manager, supervisor, team leader, or
someone considering a managing position (role where you would be required to
manage staff) ? Would you like to overcome reluctance and learn more about
how to address staff issues in a way that is positive, respectful, and that gets
results? This training session might be right for you!
An essential part of being a manager, supervisor, or team
leader is resolving problems with employees. However, this is one of the most
challenging aspects of their jobs. Part of the hesitance and reluctance are
experienced as people who manage and supervise staff arise from the mistake of
confusing correction with discipline.
- A change made to something in order to correct or
- Addressing something that is inadequate or inappropriate to bring it in
line with expectations.
The 2 most common scenarios encountered:
- Managers/ Supervisors who put off conversations with staff until it has
become a serious matter, and it has created other problems. Problematic and
inappropriate behaviors get worse, mistakes impact the rest of the team and/or
customers, the 3Ds (drama, disruption, and distraction) continue to wreak
havoc and do damage, and we possibly lose staff who get frustrated over the
lack of accountability.
- Managers/ Supervisors who over-correct. This creates resentment among
staff and the possibility of the claim of harassment and/or bullying.
In this training session, you will learn…
Positive Correction – how to provide guidance and assistance to staff to address
and fix the issues before they get serious enough that they are in trouble.
Respectful Correction – how
to talk to staff about their work or their behavior in a way that is respectful,
considerate, non-threatening, and fair while still getting the results we need.
Proactive Correction –
instead of waiting until the issue is serious enough that they are in trouble,
learn how to deal with the issue earlier with a conversation that is less
intense and less stressful for all involved.
Empathetic Correction –
understand better why people tend to react emotionally when corrected and the
best way to respond.
Relational Correction – learn
how to correct staff without damaging critical workplace relationships.
Presenter of this webinar: Stephen P.
Stephen has spent the last 32 years helping individuals
and teams with their Professional Development, through seminars, consulting, and
individual coaching across. Through his work with the Insurance Institutes, he
has helped many Insurance Professionals find real solutions to some of their
most challenging workplace issues. He is an experienced facilitator,
facilitating in accordance with the International Board of Standards for
Training Performance and Instruction. In his various roles as a public speaker,
he has spoken across Canada as well as in the United States and
Format: Via Zoom
Presentation: 1:30 - 3:30
Webinar Log-in: Please ensure the
email address in your profile is current. Login details will be emailed prior to
*IINL do not offer any CE credits but If you require other
provincial CE credits for licensing renewal requirement, please check with your
provincial licensing regulator for validity or please contact us for additional
Policy: Participant substitutions are accepted up to 24 hours prior to the
webinar (the substitute must be a current member). IINL reserves the right to
cancel the webinar due to unforeseen circumstances.
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Please be advised that your image and voice may be
captured and recorded during this virtual session for review purposes. Your
participation in this virtual session is considered consent to be recorded as
required by law.
It is highly recommended that you