Seminars

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  • The Keys to High Powered Staff Meetings - Webinar (NL)
    Meetings are plentiful in the Insurance Industry, and they are critical to our success. But many professionals name the meetings they attend as a major time-waster. This indicates meetings that are improperly run. In this session we look at the critical role meetings play and the value that well-run meetings provide to our over-all success. You will also learn how to lead meetings that energize, engage and mobilize staff.  During this webinar you'll learn: - The role of meetings in a healthy bus ...

  • Earthquake Risk, Exposures & Claims Handling - Webinar (NL)
    This is the registration page for IINL members. Please register with your local Institute office IIM , IISK , IIBC , IIPEI , IINS WEBINAR | ENHANCING | TECHNICAL Did you know there are almost 4000 Earthquakes recorded in Canada each year? Gain insight on the economic impact of a major earthquake in Canada and the recovery process post earthquake events. In addition, earthquake risks and claims handling will be discussed including the use of technology to facilitate claims. The case study will re ...

  • Business Interruption Claims: Canadian and International Key Jurisprudence Trends-Webinar (NL)
    Please register with your local Institute: IIO-HN IIO-GTA IIS IINB IINS Join us for a dynamic cross-jurisdictional perspective as to the state of COVID-19 business interruption jurisprudence in Canada and two common law jurisdictions: the United Kingdom and the United States. Edona Vila, Partner, Borden Ladner Gervais LLP, will be moderating this discussion with Amy Churan, Partner, Robins Kaplan and Tom Davison, Partner, DAC Beachcroft, covering international perspectives and Doug Smith, Partne ...

  • Demystifying Business Interruption Insurance; Pt 1 - Webinar (NL)
    This is the registration page for IINL members. Please register with your local Institute office IISK , IISA , IIBC , IIPEI , IINS WEBINAR | FOUNDATION | TECHNICAL Business Interruption Insurance can be perceived as highly technical and difficult to understand. This webinar will help you demystify this very important type of insurance. Whether you are an adjuster, broker or underwriter, this webinar is designed to provide the essential tools and confidence you need to understand the basic concep ...

  • Statement Taking: The Foundation of a Good Investigation - Webinar (NL)
    Please register with your local Institute: IIBC , IIM , IISK , IIO-GTA , IINS , IINA , IINB , IISA WEBINAR | FOUNDATION | TECHNICAL The early days of evidence collection are the most crucial, as the information collected through investigation in the initial stages will be scrutinized and utilized throughout the entire claims process. In many cases, the claim can remain open and debated/litigated for years, which highlights the importance of taking a good statement. Statements act as evidence to ...

  • Dealing with Workplace Negativity - Webinar (NL)
    Negativity is a major issue and a problem in many Insurance workplaces. Griping, complaining, bad mouthing (about company, customers, management, co-workers, etc.), a pessimistic response to new ideas; these are all forms of negativity and their impact is significant. Reduced productivity and poor performance almost always accompany an increase in negative conversation and behavior. Workplace morale is affected, along with the co-worker’s sense of job satisfaction.Negativity breeds negativity. L ...

  • Customer Service Tune-Up - Webinar (NL)
    Did you know that it takes 3 years to break even on each new policy written by your office? It’s true! Insurance customers are not only interested in the policies you offer, they demand a positive customer experience. Customer retention is the lifeblood of an insurance agency or brokerage, so each person, from the receptionist to the CEO, and everyone in between, must strive to provide a superior customer experience for each and every client, each and every day. OBJECTIVES: > Discuss the crit ...

  • Managing Mental Health as an Insurance Professional - Webinar (NL)
    Mental Health is defined as a person’s condition with regards to their psychological, mental and emotional well-being. Positive mental health is further defined by criteria or characteristics such as those put forth by the Canadian Mental Health Association. The unprecedented circumstances of the last year and a half have created unusual levels of personal stress, with significant amounts of volatility, uncertainty, complexity and ambiguity (VUCA), putting serious pressure on our ability to main ...

  • Closing the Sale; Effective Techniques - Webinar (NL)
    Are you are new to the industry and have limited knowledge of specific sales techniques needed to effectively service clients? Do you understand the importance of cross-selling and up-selling? During this valuable session you will be given an overview of the “insurance sales professional” role as well as certain characteristic traits that a sales professional possesses. Through numerous examples using both personal lines and commercial lines insurance, you will be led through the progress of a s ...

  • Beyond the Basics of Business Interruption Insurance; Part 2 - Webinar (NL)
    This is the registration page for IINL members. Please register with your local Institute office IISK , IISA , IIBC , IINS , IIPEI WEBINAR | ENHANCING | TECHNICAL Do you want to build on your foundation of business interruption knowledge? Do want to gain insight into how coverage applies in practice? Through the use of problem-based learning, this webinar will provide you with a sound understanding of business interruption insurance. OBJECTIVES • Discuss essential business interruption insurance ...

  • Residential Plumbing & Heating: An Insurance Perspective - Webinar (NL)
    As a dwelling ages, so do the plumbing and electrical systems. Many insurers will not provide or renew coverage on older dwellings unless these critical components are updated. OBJECTIVES: Learn about residential plumbing and electrical systems and related insurance concerns Discuss galvanized plumbing, sump pumps and back-up valves Find out about aluminum wiring; knob & tube wiring; and 60-amp electrical panels. Gain the knowledge and skills needed to perform front line underwriting duties ...

  • Condominium Insurance
    Condominium Insurance Technical How well versed are you in condominium insurance? This topic may seem very straight forward but it is a multi-faceted area that many underestimate. In this session, we will cover all aspects of personal condominium coverage and commercial condominiums, including to but not limited to detailed discussions on coverage, selling tips and claims issues. The seminar will be 3 hours in length and will include numerous worksheets, group activity and a power point presenta ...