Employee Satisfaction Interrupted - Webinar (EST)

Webinar

ON [Carte]
Date and Time: novembre 23, 2021 1:00pm - 2:30pm

WEBINAR  |  BUILDING  |  MANAGEMENT

Employee Satisfaction Interrupted: Assessing the Pillars of Recruitment, Engagement, Retention

While the ‘war for talent’ is not new to the insurance industry, the myriad impacts of the pandemic now include:

  • a workforce entirely at home, 100% in the office, or some combination of both, with staff experiencing various levels of comfort and satisfaction;

  • a ‘virtual’ work environment that has removed geographical barriers like never before, resulting in employers actively recruiting from far and wide;

  • employers scrambling to fill talent gaps with little success from a variety of recruitment channels;

  • employees ‘jumping ship’ to other insurers or leaving the industry entirely, while others may be staying put despite their dissatisfaction, with some wondering if the ‘grass is greener’ elsewhere?

  • employees who were ‘forced home’ and may be feeling disengaged and disconnected, questioning what they or their employer should be doing to bring back their engagement.

It is within this context that employee satisfaction could be described as ‘interrupted,’ while employers continue to look for ways to bring in new talent as well as retain the great assets they already have. Join our fantastic panel of industry leaders sharing perspectives on the opportunities and threats for both the employer and the employee in this ever-evolving environment.

Who should attend?
- People and operational leaders facing the challenges of recruitment, engagement, and retention;
- Any employee who is hoping to enhance their job satisfaction, as well as get insights into the challenges faced by their leadership team.

As always, this will be an interactive session, so please bring your questions and experiences to share.

Panel:

Gary Anderson, CIP, CFEI, CAL1 | CEO, Nova Mutual Insurance Company
A forward-focused, curious, Insurance Professional with a unique broad-based skillset in the areas of Underwriting, Marketing, Claims, Fraud Investigation and Information Technology. The path to gaining this skillset began in 1981 after graduating from Mohawk College and he is currently leading Nova Mutual as their CEO beginning in 2019. Designing a company culture was the first step in the vision of creating a high performing, self governing group of teams that have company values at their core, guiding principles as their compass and servant leadership as the basis for operation.

Hasaan Gilani BA (Hons) CIP, CRM | Head of Underwriting (AVP), Aviva Canada
Hasaan is currently with Aviva Canada heading the London Commercial Lines Underwriting branch. After graduating from University of Saskatchewan in 2009, he began his insurance career as a farm underwriter at an insurance office in Calgary. He completed his CIP designation in 2014, and has since been working in various roles within commercial underwriting. One of Hasaan’s primary goals is to lead a team of direct and indirect reports from all over Ontario with a high level of engagement, to drive sustainable growth in the business.

Burke Neale, CIP | President & CEO
, McFarlan Rowlands Insurance Brokers
Burke started on the company side of the business in 1982, after taking the insurance program at Mohawk College, enjoying roles in commercial underwriting and business development. He left the company side in 1989 to join McFarlan Petts as it was known then, as a commercial producer. His influence has grown over the years, moving into management and the COO role at McFarlan Rowlands in 2011, becoming CEO in 2018.

Moderator/Panelist:

Anna McCrindell, FCIP | Vice President Commercial Insurance, The Wawanesa Mutual Insurance Company
Anna leads the Commercial Insurance Executive Office team and is responsible for the financial performance, strategic and operational planning and execution of underwriting strategies for the Canadian commercial property, casualty and farm business. Anna brings 30 years of progressive commercial underwriting and leadership experience gained through roles with global and Canadian organizations. She is also the 2019 recipient of the Steamatic Canada Award for Woman of Distinction presented by Insurance Business Canada.

Co-Moderator:

Geoff Hodgins, CIP | Broker, HMS Insurance & Financials Services Inc.

Register today!

CE Credits:
2 RIBO Hours (pending)
Cancellation Policy: No refunds, substitutions welcome. Credit notes issued only with 48 hour written notice.
If you have any questions or required assistance with registration, please contact us:
southwesternmail@insuranceinstitute.ca