InsurTech Forum: Thriving Through Technology

Southwestern Chapter Office

101-200 Queens Avenue, London, ON, N6A 1J3 [Carte]
Date and Time: novembre 21, 2019 9:00 am - 1:00 pm

CLASSROOM  |  BUILDING  |  TECHNICAL

Technology is altering customer expectations and business processes. As savvy insurance professionals, it’s vital that we keep up to stay relevant and competitive.

Are you up-to-date on the latest in insurance technologies?

Event format
• Starts with a combination of structured sessions that feature three hot topics in the InsurTech field
• After the presentations, enjoy a networking lunch, followed by a panel discussion when you can ask your burning questions.

Who should attend
Brokers, underwriters, adjusters and managers who want to learn more about how digital transformation is expected by customers, the impact on business operations, and how to navigate this evolving environment.

SESSION 1- Future-proofing the Customer Relationship
Get up to speed on the expectations of today’s insurance customer and how they’ve changed. Through highlighting some of the technology solutions available to the insurance industry today, you’ll be provided with insight into future solutions to ensure that insurance professionals provide the most effective risk management experience to the insurance customer. Lastly, the uses of data analytics will be reviewed – along with addressing some Canadian-specific challenges, before providing a forum for discussion on future-proofing the customer relationship with the insurance buying public.

PRESENTER:
Caroline Schweppe | Vice President of Insurer Solutions, Applied Systems
Caroline leads the Applied Systems Insurer Solutions team in Canada, and has more than 20 years of experience working with IT firms in the Canadian and U.S. insurance industry. She formerly served as vice president of business development at ClearRisk Inc., a provider of risk management solutions to insurers, insurance brokers and professional risk managers. Before that, she held a number of business development and advisory roles at CGI, Insurers Advisory Organization (IAO) and Bank of Montreal. Caroline holds a bachelor’s degree from the University of Dublin and has a diploma in Canadian Risk Management from the University of Toronto.

SESSION 2 -  InsurTech for Brokers: Automation, Change Management & Staying Ahead
More details coming soon!

PRESENTER:
Sarah Heiser, CIP, CAIB | Manager of Group Operations, D.A. Kurt Insurance Brokers, A Division of McFarlan Rowlands Insurance Brokers Inc.
Sarah began her 25 year insurance career as a Customer Sales Representative, working on the frontline in a brokerage call centre. In the years that followed, she held leadership positions in Underwriting, Branding, Marketing and Operations. Sarah holds CIP and CRM designations. She has completed the Ontario Management Development Program at Conestoga College and has attended the Schulich Executive Centre at York University to further her studies in brand management, product marketing and E-business strategies.  

SESSION 3 -
InsurTech for Claims: Current Trends and Future Opportunities
The pace of innovation in the insurance claims adjusting space is increasing rapidly, yet changes are still slow to come. We’ve seen industry incumbents and new entrants invest in InsurTech to capitalize on the potential of artificial intelligence, machine learning and data analytics. While there are a few pockets of the industry where these tools are in use today, we have not yet seen the wholesale disruption that many predicted would follow. In this interactive session, you’ll learn about the success stories that exist in the market today and explore the tools and technologies that hold the most promise for tomorrow. You’ll also learn how to transform the promised changes to reality and uncover the role the policyholder will have in driving this change. Finally, discover the key questions industry players must ask when evaluating the potential InsurTech for claims holds for their business.

PRESENTER:
Greg Smith MBA, FCIP, CRM, | Chief Client Officer, Crawford and Company
Greg is Chief Client Officer at Crawford & Company (Canada) Inc. where he is responsible for the firm sales, marketing and account management strategy. Throughout his 23-year career at Crawford he has held a number of leadership roles in marketing, project management, operations, IT, HR and sales. As a member of the Canadian board of directors and global senior leadership team Greg has been responsible for a number of change management and business transformation initiatives that cut across the organization.

InsurTech Panel Q&A
At the end of the 3 sessions, you will have an opportunity to discuss the day’s topics with your presenters. Ask questions about topics discussed earlier or for insights into other areas of digital insurance, InsurTech and the impact on the industry. This is your chance for direct access to these experienced professionals – so come ready to ask questions!

PANELISTS:
Caroline Schweppe | Vice President of Insurer Solutions, Applied Systems
Greg Smith | Chief Client Officer, Crawford and Company
Sarah Heiser, CIP, CAIB | Manager of Group Operations, D.A. Kurt Insurance Brokers

Agenda
9:00 - 9:15 Welcome & Introductions
9:15 - 10:00 Session 1
10:00 - 10:45 Session 2
10:45 - 11:00 Break
11:00 - 11:45 Session 3
11:45-1:00 Lunch & Panel Q&A

CE hours:
3 Technical RIBO hours pending

PLEASE NOTE:
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Prices below are for IIO Members. Non-members and renewing members please note that the membership fee will be added to your cart.
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No refunds, credit notes issued only with 48 hour written notice
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Fees noted below do not include hst.
- The price of our half-day seminars include breakfast snacks upon arrival and morning refreshment.

FOR GROUP RATES FOR 3 OR MORE, or if you need assistance with registration, email us: southwesternmail@insuranceinstitute.ca

Prix

Le prix de ce séminaire varie en fonction de votre adhésion. Les prix n'incluent pas les taxes

Description des frais Montant
IIO Member Early Bird (Deadline: Nov 7) $115.00
CIP Grad Early Bird (Deadline Nov 7) $110.00