INVESTIGATE LIABILITY CLAIMS MORE EFFECTIVELY WITH INCREASED POSITIVE OUTCOMES.

How well a claim is investigated impacts the claimant, the adjuster and the insurer. A shallow investigation can lead to more time spent on the file and an unhappy client. Coverage analysis that is incomplete or doesn’t ask the critical questions will lead to increased leakage costs for the insurer—adding unnecessary effort and frustration to your job.

During the Understanding Liability Claims Investigation program you will learn the best practice steps needed to lead a fulsome claims investigation. A thorough investigation leads to a positive outcome for everyone involved: a more satisfied client, better financial results for the company, and more effective resolution of the file for the adjuster.

This practical program is based on real-life and will give you tools, practice, and feedback that you can utilize in your job immediately—including the experience gained from working on several case studies with an industry expert, and best practice steps compiled by seasoned professionals as a useful job aide takeaway.

This program has been developed by the Insurance Institute of Ontario in partnership with the Ontario Insurance Adjusters' Association.

WHAT YOU WILL LEARN:

At the end of the program, you will be able to:
-  Explain the concept of Duty of Care as it relates to negligence and liability.
-  Describe important provincial statutes and codes relevant for liability claims.
-  Use the Liability Claims Investigation Best Practices to investigate several liability claims.

HOW YOU WILL BENEFIT:

You’ll give your career the edge by handling your claims more effectively, keeping your clients happy, and minimizing leakage costs.

WHO SHOULD ATTEND:

Whether you are a junior adjuster or a seasoned adjuster, if you want to learn how to manage property claims more effectively, this program is well suited to you. Please note that a minimum of one-year experience as an adjuster is recommended.

CREDIT AND RECOGNITION:

The Insurance Institute of Ontario would like to thank and recognize the contributions made to this project by the subject matter experts.

Without their dedication, commitment, and passion this project would not have been possible.

Kyle Case, FCIP, CRM
Claims Supervisor | Property Field Operations
The Co-operators

Jodi Edwards, MBA, FCIP, CRM
Casualty Consultant | Claims, RSA

Aaron Seyler, BA, CIP
Team Leader | Casualty
Claims, RSA

Peggy Way, CIP 
Unit Claims Specialist | Bodily Injury
The Co-operators General Insurance Company

SCHEDULES AND REGISTRATION:

See upcoming schedule.