Positive Conflict Management - Webinar (EST)


Online - London, ON [Carte]
Date and Time: juin 30, 2020 1:00pm - 4:00pm


One of the most stressful yet inevitable experiences in the workplace is inter-personal conflict. Conflict may be impacted by a number of factors including; an organization’s culture, hierarchy, and working styles. Learn how to manage conflict in a positive manner to build a stronger workplace,

Workplace conflict is inevitable. Rather than focus on a step-by-step process for conflict resolution, Melanie helps learners curb destructive behaviors so that conflict can become more productive, ultimately improving workplace results and relationships.

Melanie helps learners increase self-awareness around conflict behaviors and discover how to effectively respond to the uncomfortable and unavoidable challenges of workplace conflict. 

Participants will:

  • Appreciate how their style of handling conflict affects the people around them

  • Learn how to "catch" themselves when going down a destructive conflict path

  • Discover how to reframe a conflict situation and choose more productive behaviors

  • Build a common language in the organization around appropriate conflict behavior

    Melanie Needham, FCIP, CRM, MRD Consulting 

    Register today!

    Number of Credits: 3 RIBO Management Hours

    Cancellation Policy: No refunds, credit notes issued only with 48 hour written notice.

    If you have any questions or for assistance with registration, please contact us: southwesternmail@insuranceinstitute.ca