Productive Conflict Management- Webinar (EST)


ON [Carte]
Date and Time: janvier 31, 2024 9:30 a.m. - 11:30 a.m. EST


One of the most stressful yet inevitable experiences in the workplace is inter-personal conflict. Conflict may be impacted by a number of factors including; an organization’s culture, hierarchy, and working styles. Learn how to manage conflict in a positive manner to build a stronger workplace,

Workplace conflict is inevitable. Rather than focus on a step-by-step process for conflict resolution, this session will help learners curb destructive behaviors so that conflict can become more productive, ultimately improving workplace results and relationships. Increase self-awareness around conflict behaviors and discover how to effectively respond to the uncomfortable and unavoidable challenges of workplace conflict. 

Conflict, participants will:

  • Appreciate how their style of handling conflict affects the people around them

  • Learn how to "catch" themselves when going down a destructive conflict path

  • Discover how to reframe a conflict situation and choose more productive behaviors

  • Build a common language in the organization around appropriate conflict behavior

    Seminar Leader: Melanie Needham, FCIP, CRM
    President, MRD Consulting

    Number of Credits:  2 RIBO Management Hours

    In order to be eligible for Continuing Education hours, you must be logged in for the duration of the entire webinar, attendance will be taken throughout (late arrival or early departure from session will result in no CE hours issued as per the provincial regulator.  For a webinar, this includes a transmission disruption due to unresolvable technical issues.  Partial hours cannot be issued)

    Your Insurance Institute of Ontario membership must be up-to-date.
    - Fees noted below do not include hst.
    - In order to be eligible for Continuing Education hours, you must be logged in for the duration of the entire webinar, attendance will be taken throughout.
    - FOR GROUP RATES OF 3 OR MORE, or If you need assistance with registration, email us:

    24 hours prior to the webinar, all registrants will receive an e-mail providing the direct link to the Webinar. This link is unique to you and is tied to your name, it cannot be shared or used by others. This link must be used when you log in to the webinar so that your attendance can be tracked.

    Our webinar platform for this session is Zoom.
    Please ensure your system meets the technical requirements to participate. You test your system using this link:
    AUDIO: Headphones or speakers connected to your computer are required for this webinar.

    Please be advised that your image and voice may be captured and recorded during this virtual session for review purposes. Your participation in this virtual session is considered consent to be recorded as required by law.
    It is highly recommended that you follow our suggested best practices when participating in any virtual session.
    We have taken every precaution to keep you and your information safe. Here is what we are doing to protect all of our stakeholders.


    Le prix de ce séminaire varie en fonction de votre adhésion. Les prix n'incluent pas les taxes

    Description des frais Montant
    IIO Members Early Bird (Deadline January 17) $62.00
    CIP Graduates Early Bird (Deadline January 17) $60.00