The Art of Tact & Diplomacy, The keys to Navigate Difficult Conversations.
Date and Time: mai 19, 2021 1:00 - 3:30 p.m. Atlantic
Communication Breakthroughs – Part
By: Stephen Franklin
The Art of Tact & Diplomacy, The
keys to Navigate Difficult Conversations.
Being an insurance
professional involves having difficult conversations occasionally. The prospect
of having a difficult conversation can be quite intimidating.In this session we
look at what makes difficult conversations difficult, and the best way to have
them.We gain a greater understanding of tact and diplomacy and how to use them
to get the best possible outcomes from these challenging interactions, whether
it is with a staff member, a co-worker or a customer.
The Key Learning Points for this Session
- Understanding the various communication styles and where our natural
communication style comes from... and why some styles are more effective than
- Identify your natural Communication Style.
- Tact and Diplomacy defined… what it is and why it is essential.
- The critical components of Tact and Diplomacy.
- Learn the techniques for greater emotional control in our communications.
- Learn the power of empathy and how to become more empathetic.
- Learn how to communicate more tactfully in difficult situations like…
handling disagreement, delivering bad news, setting boundaries, correcting
staff, giving feedback and more.
Mr. Franklin has over 27 years experiences and he goes that extra mile to
ensure that each participant has the resources they need to succeed. He
is also known to includes extensive personal coaching; helping clients
develop personal motivation for professional skills development, facilitating
them through the necessary behaviour changes. His training approach includes a
strong focus on the practical rather than theoretical;
He is a dynamic and powerful communicator
. This Serie "You Don't Want to
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IMPORTANT NOTE REGARDING
WEBINAR REGISTRATIONS & UTMOST GOOD FAITH:
are per person. When registering, you
confirm that only the person(s) named in the order will
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No refunds. Substitutes welcome.