The Art of Tact & Diplomacy, The keys to Navigate Difficult Conversations.


Moncton-Online, NB [Carte]
Date and Time: mai 19, 2021 1:00 - 3:30 p.m. Atlantic

Communication Breakthroughs – Part 2
By: Stephen Franklin

The Art of Tact & Diplomacy, The keys to Navigate Difficult Conversations.

Being an insurance professional involves having difficult conversations occasionally.  The prospect of having a difficult conversation can be quite intimidating.In this session we look at what makes difficult conversations difficult, and the best way to have them.We gain a greater understanding of tact and diplomacy and how to use them to get the best possible outcomes from these challenging interactions, whether it is with a staff member, a co-worker or a customer.

The Key Learning Points for this Session include:

  • Understanding the various communication styles and where our natural communication style comes from... and why some styles are more effective than others.
  • Identify your natural Communication Style.
  • Tact and Diplomacy defined… what it is and why it is essential.
  • The critical components of Tact and Diplomacy.
  • Learn the techniques for greater emotional control in our communications.
  • Learn the power of empathy and how to become more empathetic.
  • Learn how to communicate more tactfully in difficult situations like… handling disagreement, delivering bad news, setting boundaries, correcting staff, giving feedback and more.


Mr. Franklin has over 27 years experiences and he goes that extra mile to ensure that each participant has the resources they need to succeed. He is also known to includes extensive personal coaching; helping clients develop personal motivation for professional skills development, facilitating them through the necessary behaviour changes. His training approach includes a strong focus on the practical rather than theoretical;

He is a dynamic and powerful communicator . This Serie "You Don't Want to Miss"

If you wish to participate in all 3 webinars Simply Click Here  and get a discount .

Webinar registrations are per person. When registering, you confirm that only the
person(s) named in the order will participate .

For more information or to register, please contact Monique LeBlanc at or Christine Doucet at 

No refunds. Substitutes welcome.