Understanding the Claims Process: The Legal Dimension - Webinar (EST)


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Date and Time: November 30, 2023 1:00 pm - 3:45 pm EST

This seminar will review the legal and relationship role and limitations of the broker in the claims process. The seminar will lead participants through the various legal duties and obligations of the various parties to the claims process.

Participants of this seminar will examine:

  • The legal role and limitations of the broker in first party claims

  • The legal role and limitations of the broker in third party claims

  • Understanding the roles of the various parties to a claim

  • Understanding and explaining concurrent loss exclusions

  • The duties and obligations of the insurer in the claims process

  • The duties and obligations of the insured in the claims process

  • The role of the independent and company adjuster

  • The duty to defend

  • The doctrine of good faith in the claims process an insurer and insured perspective.

Program Developer and Facilitator
Mario Fiorino, B.A, LL.B, M.Ed.

Mario Fiorino is Senior Counsel for the Insurance Bureau of Canada. As an author, educator, lawyer and former education manager for the Insurance Brokers Association of Ontario, Mario brings a unique perspective to the current challenges confronting all insurance professionals.

CE hours
: 2.5 Technical

In order to be eligible for Continuing Education hours, you must be logged in for the duration of the entire webinar, attendance will be taken throughout (late arrival or early departure from session will result in no CE hours issued as per the provincial regulator.  For a webinar, this includes a transmission disruption due to unresolvable technical issues.  Partial hours cannot be issued)

- Prices below are for IIO Members. Fees noted below do not include hst.
- Non-members and renewing members the IIO Membership fee will be added to your cart.
- Sorry, no refunds. Credit notes issued only with 48 hour written notice
- In accordance with Provincial regulator's guidelines, in order to be eligible for CE hours, you must be logged in with for the entire duration of the session. Partial hours cannot be issued.
FOR GROUP RATES OF 3 OR MORE, or If you need assistance with registration, email us:gtaseminars@insuranceinstitute.ca

24 hours prior to the webinar, all registrants will receive an e-mail providing the direct link to the Webinar. This link is unique to you and is tied to your name, it cannot be shared or used by others. This link must be used when you log in to the webinar so that your attendance can be tracked.

System Requirements: Our Webinar platform is ZOOM.

Test Your System:  It is your responsiblity to ensure that you test your computer in advance to confirm that you meet the technical requirements in order to participate in this session. To test your system: please copy and paste the following link on your browser: