Navigating a Hard Market - Webinar (EST)


ON [Map]
Date and Time: December 01, 2022 1 - 3 PM EST

Hard markets are a challenge for everyone in the industry as well as customers. How do we navigate the market cycles and the nuances that come with it? Join Melanie for an interactive discussion on how to strengthen relationships and handle difficult conversations in the hard market.


  • Define and explain the difference between the "soft market" and "hard market"

  • Understand the market cycle and how it affects all the parties involved

  • Explore the importance of relationships and specifically the value of the broker-underwriter relationship and how to strengthen the relationships

  • Understand the common obstacles and work through ways to have those conversations productively

  • Recommended for:
    All insurance positions including brokers, agents, underwriters, and adjusters

    2 CE credits - Technical

    Melanie Needham, FCIP, CRM
    President of MRD Training & Consulting Inc.

    Melanie has over 20 years experience in the insurance industry and has held various different positions including Management, Underwriting, Risk Management and Business Analyst. Melanie teaches the RIBO/Agent licensing course as well as CIP and CRM courses cross Canada. Melanie was awarded the Instructor of the year award through the Insurance Institute of Ontario numerous times and in 2011 was awarded the national Emerging Leader award through the Insurance Institute of Canada. She is the president of MRD Training and Consulting Inc. and is highly respected in the industry.


    Please contact us for Group Rates.


    *** PLEASE NOTE*** - You must be logged in for the entire duration of the webinar in order to be eligible for Continuing Education Hours. - It is your responsibility that your computer meets our system requirements. - This webinar will be 100% streamed online - The link to the webinar will be emailed 24 hrs in advance - If for any reason, you're not able to attend, please email us to give your space to someone else.

    CONTACT INFO: 1-613-722-7870

    SEMINAR CANCELLATION POLICY No refunds. Credit notes only issued with 48 hour advanced written notice