Conflict is inevitable and it is impossible to avoid in your professional and personal lives. However, not all conflict is bad, nor is it always negative. How conflict is handled makes all the difference.

This highly interactive, upbeat, and practical virtual course is designed to raise your awareness of your approach to resolving conflict.

Learning Objectives:

1. Define conflict, along with positive outcomes and negative problems.

2. Examine types of professional and personal conflict.

3. Complete a quiz to ascertain conflict resolution styles, and associated meanings as correlated with animal types.

4. Practice how to actively listen and ask relevant questions.

5. Review conflict resolution strategies and techniques so you can better deal with conflict.

6. Reflect on conflict in action from a frontline sales, underwriting and claims perspective.
   
   
7. Create an action plan for handling conflict, based on a stoplight approach.

 CE hours:
3 personal RIBO hours pending

Seminar Leader
Patsy Marshall, B.A.Sc., M.Sc.
President, Train on Track

PLEASE NOTE:
- Prices below are for IIO Members. Fees noted below do not include hst.
- Non-members and renewing members the IIO Membership fee will be added to your cart.
- Sorry, no refunds. Credit notes issued only with 48 hour written notice
- In accordance with Provincial regulator's guidelines, in order to be eligible for CE hours, you must be logged in with for the entire duration of the session. Partial hours cannot be issued.


LINK TO WEBINAR
24 hours prior to the webinar, all registrants will receive an e-mail providing the direct link to the Webinar. This link is unique to you and is tied to your name. It cannot be shared or transferred to others. This personalized link must be used when you log in to the webinar so that your attendance can be tracked. We cannot credit CE hours if you are using a link that is not assigned to you, or if you do not attend for the full duration of the webinar. 　

COMPUTER REQUIREMENTS
Our Webinar platform is Zoom  Please test your system in advance to ensure you meet the technical requirements in order to participate, please copy and paste the following link on your browser on the computer you'll use for the session:
https://zoom.us/test