The Keys to Effectively Motivate and Manage Staff - Webinar (MDT)


Calgary, AB [Map]
Date and Time: September 22, 2022 10:00 a.m. - 12:00 p.m MDT

Please register with your local chapter:IINL,IINS, IIMB , IINB, IISK


Mr. Stephen Franklin works with Managers and Supervisors, almost daily, on how to increase the levels of productivity, performance or professionalism from staff. Also on how to resolve issues when staff are under performing, under producing or when they are exhibiting problem behaviors. This is an issue of concern for many companies and organizations, managers and supervisors still struggle with. The solution is the ability to use 2 critical skill sets together.

1- The ability to foster an emotional state which we call motivation and engagement among staff. This creates the attitude of cooperation we need from them to move forward.

2- The skill set of managing staff, how to have the conversation and encourage the changes we need from them.

Many Managers and Supervisors feel uncomfortable dealing with staff issues, but it is an unavoidable part of the job. For some, their discomfort comes from the dread of conflict. For others, it is simply not knowing how to do it properly. This session looks at the proper way to deal with staff issues that is both effective, tactful and respectful.

This session key Learning Points:

  • The proper way to approach and interact with staff

  • The most effective way to motivate and engage staff

  • The best way to get what we need from staff on a consistent basis

  • The proper way to address and resolve staff issues

  • The complexities created by COVID-19 and how to manage through the complexities

Presenter: Stephen P. Franklin

CE Credits: AIC Course ID # 62138,  2 CE Hours General & Adjuster Please be aware that tardy arrival to or early departure from any seminar or, in the case of a webinar an incomplete session as a result of unresolvable technical difficulties, will preclude IISA from issuing a CE certificate for the seminar.

* If you require CE credits for licensing renewal requirements in provinces other than AB, please check with your provincial licensing regulator for validity.

Cancellation Policy:   Participant substitutions accepted up to 24 hours prior to webinar (substitute must be current member). IISA reserves the right to cancel the webinar due to unforeseen circumstances.

Best Practices for Virtual Sessions:
Please be advised that your image and voice may be captured and recorded during this virtual session for review purposes. Your participation in this virtual session is considered consent to be recorded as required by law.It is highly recommended that you
follow our suggested best practices when participating in any virtual session. We have taken every precaution to keep you and your information safe. Here is what we are doing to protect all of our stakeholders**Please note that the recording of our webinars are used for audit/attendance purposes only and will not be available for distribution**

New members: IISA Membership Fee of $90 (expiring May 31, 2023) is applicable.  For assistance to renew or process a new membership, please contact or 403-266-3427.


Pricing for this seminar varies based on your membership. Prices exclude tax

Fee Description Amount
Graduates $60.00
Member $70.00
Non-Member(+$90 membership applied at checkout) $70.00