Mr. Stephen Franklin works with Managers and Supervisors, almost daily, on how to increase the levels of productivity, performance or professionalism from staff. Also on how to resolve issues when staff are under performing, under producing or when they are exhibiting problem behaviors. This is an issue of concern that many companies and organizations, managers and supervisors still struggle with. The solution is the ability to use 2 critical skill sets together.

1.  The ability to foster an emotional state which we call motivation and engagement among staff. This creates the attitude of cooperation we need from them to move forward.

2.  The skill set of managing staff, how to have the conversation and encourage the changes we need from them.

Many Managers and Supervisors feel uncomfortable dealing with staff issues, but it is an unavoidable part of the job. For some, their discomfort comes from the dread of conflict. For others, it is simply not knowing how to do it properly. This session looks at the proper way to deal with staff issues that is both effective, tactful and respectful.

This session key Learning Points:

• The proper way to approach and interact with staff

• The most effective way to motivate and engage staff

• The best way to get what we need from staff on a consistent basis

• The proper way to address and resolve staff issues

• The complexities created by COVID-19 and how to manage through the complexities