Negativity is a major issue and a
problem in many Insurance workplaces. Griping, complaining, bad mouthing (about
company, customers, management, co-workers, etc.), a pessimistic response to new
ideas… these are all forms of negativity; and their impact is significant.
Reduced productivity and poor performance almost always accompany an increase in
negative conversation and behavior. Workplace morale is affected, along with
co-worker’s sense of job satisfaction. And negativity breeds negativity. Left
unchecked it spreads to others until it has become a part of the culture; a
poisoned workplace. This can prompt the loss of valuable employees, while those
who remain have their "State of Motivation" adversely affected. The distraction,
disruption and drama created by negative individuals will compromise a team’s
ability to accomplish objectives and complete projects on time. And negativity
can have an impact on the mental health of staff.
In this seminar you will:
the sources of negativity and what managers and supervisors can do to avoid
Look at how to confront negativity directly, both at the group level and with
techniques to help negative individuals become more positive.
- Look at steps to creating and
maintaining a positive workplace.
1. Negativity – Definition and Impact. Gain an
understanding of why negativity is so disruptive in the
2. The source
of negativity - The most common reasons why people are negative.
3. The most common mistakes companies,
managers and supervisors make that can contribute to the
4. Dealing with
negativity as a Supervisor. Creating awareness and getting accountability for
the change from negative to positive.
5. Techniques for dealing with negative
for creating a positive workplace.
7. Application exercise - Creating a strategy to deal
Remember that the best way to combat
workplace negativity is to keep it from occurring in the first place!
Webinar Leader: Stephen Franklin
IMPORTANT NOTE REGARDING WEBINAR
REGISTRATIONS & UTMOST GOOD FAITH: Webinar registrations are
per person. When registering, you confirm that
only the person(s) named in the order will
CANCELLATION POLICY: No
cancellations, participant substitutions accepted up to 48 hours prior to
webinar. IIM reserves the right to cancel the webinar due to unforeseen
Pricing for this seminar varies based on your membership. Prices exclude tax