Dealing With the Strong Personality - Webinar

Webinar

Dartmouth, NS [Map]
Date and Time: October 13, 2020 1 - 3 p.m. Atlantic

There are a number of people in the workplace who have a strong or forceful personality. This forcefulness can be problematic. These individuals can be a great asset to any team as they tend to be very decisive and typically they are very hard workers. But in some cases, the strong personality can also cause friction with co-workers and can create negative morale and motivation in the workplace.

Many people find this personality type intimidating, and in some cases, they can be difficult to deal with.

These people may be co-workers, customers or suppliers. Perhaps you are a Manager or Supervisor and have one (or more) of these strong personalities on your team. This course will help you to understand this strong personality type better and give practical skills and techniques to interact with them more positively and more effectively. Managing, supervising or coaching the strong-willed individual is often one of the greatest challenges for even the experienced manager or supervisor. This course will help you understand this strong personality type better and give practical help to supervise these individuals more confidently and effectively.

In this webinar we will look at: 

~ characteristics and strengths of strong personalities.
~ various types of strong personality, including:
      > the forceful, demanding individual
      > Individuals who lack tact and sensitivity when they communicate
      > the loudly negative individual
      > the "my way or the highway" individual
      > the aggressive communicator
      > t
he emotional communicator
      > the resistant, argumentative individual
~ t
he challenges of strong personalities and how these challenges can negatively affect the workplace
~ s
trategies for dealing with the strong willed, aggressive and/or otherwise difficult people
~ strategies for managing or supervising difficult staff.

Webinar Leader: Stephen P. Franklin

Stephen Franklin has taught Professional Development for almost 30 years, currently in his own practice with his own training programs. His courses are based on extensive research and methodical testing to ensure that the information, skills, processes and techniques he presents are real solutions that produce real results. He is an experienced facilitator, facilitating in accordance with the International Board of Standards for Training Performance and Instruction. He has spoken across Canada as well as in the United States and Australia, and his experience includes extensive personal coaching; helping clients develop personal motivation for professional skills development, and facilitating them through the necessary behaviour changes to make it happen. His training approach includes a strong focus on the practical rather than theoretical: a strong focus on behavioural change, helping participants successfully implement the learning, and interactive, dynamic sessions.

Please register no later than October 7, 2020

IMPORTANT NOTE REGARDING WEBINAR REGISTRATIONS & UTMOST GOOD FAITH:
Webinar registrations are per person. When registering, you confirm that only the person(s) named in the order will participate
.

GROUP DISCOUNTS:
If you have more than three employees to register, please contact
iinsmail@insuranceinstitute.ca to get the following discounted rates:

4 - 6 people: 10% discount
7 or more people: 15% discount

LINK TO WEBINAR:
Prior to the webinar, all registrants will receive an e-mail providing the direct link to the Webinar.

IMPORTANT:
You will need AUDIO on your computer in order to participate in this session. Please make sure you have tested your audio prior to attending.

WEBINAR CANCELLATION POLICY
No cancellations, substitutions are welcome.

Pricing

Pricing for this seminar varies based on your membership. Prices exclude tax

Fee Description Amount
Member $50.00
Non Member $55.00