Dealing with the Strong Personality - Webinar (CDT)
Insurance Institute of Manitoba, MB
Date and Time: October 13, 2020 11:00 a.m. - 1:00 p.m. CDT
WEBINAR | BUILDING |
There are a number of people in the workplace who have a
strong or forceful personality. This forcefulness
can be problematic. These individuals can be a great asset to any team as they
tend to be very decisive and typically they are very hard workers. But in some
cases, the strong personality can also cause friction with co-workers and can
create negative morale and motivation in the workplace.
Many people find this personality
type intimidating, and in some cases, they can be difficult to deal
These people may be co-workers,
customers or suppliers. This course will help you to understand this strong
personality type better and give practical skills and techniques to interact
with them more positively and more effectively. Or perhaps you are a Manager or
Supervisor and have one (or more) of these strong personalities on your team.
supervising or coaching the strong-willed individual is often one of the
greatest challenges for even the experienced manager or supervisor. This course
will help you understand this strong personality type better and give practical
help to supervise these individuals more confidently and effectively.
techniques that make difficult people less difficult to deal with.In this half –
day seminar we will look at the characteristics and strengths of strong
personalities along with the various types of strong
- The forceful, demanding individual
- Individuals who lack tact and
sensitivity when they communicate
- The loudly negative individual
- The "my way or the highway"
- The aggressive communicator
- The emotional communicator
- The resistant, argumentative
of strong personalities and how these challenges can negatively affect the
- Strategies for dealing with the
strong willed, aggressive and/or otherwise difficult people.
- Strategies for managing or
supervising difficult staff.
Speaker: Stephen P. Franklin
Stephen has been delivering Customer Service seminars for 20 years,
and he has worked extensively with Insurance Institutes and Insurance
Brokers Associations giving Insurance Professionals tools to be more
Tuesday October 13, 2020 LINK TO WEBINAR
11:00 AM - 1:00 PM CDT
Prior to the webinar, all registrants will receive
an e-mail providing the direct link to the Webinar.
You will need AUDIO on your computer in order to participate in
this session. Please make sure you have tested your audio prior to
refunds issued, with the exception of an incomplete session as
a result of unresolvable technical difficulties. Substitution of another person is acceptable. IIMB
reserves the right to cancel this seminar due to unforeseen extenuating
circumstances - in such an event, all fees will be
Pricing for this seminar varies based on your membership. Prices exclude tax