InsurTech Forum: Thriving Through Technology
177 Queens Avenue, 'Thames Room', London, ON, N6A 1J1
Date and Time: November 21, 2019 9:00 am - 1:00 pm
| BUILDING | TECHNICAL
Technology is altering customer expectations and business
processes. As savvy insurance
professionals, it’s vital that we keep up to stay relevant and competitive.
Are you up-to-date on the
latest in insurance technologies?
• Starts with a combination of
structured sessions that feature three hot topics in the InsurTech field
• After the presentations, enjoy a networking lunch, followed by
a panel discussion when you can ask your burning questions.
Who should attend
adjusters and managers who want to learn more about how digital transformation
is expected by customers, the impact on business operations, and how to navigate
this evolving environment.
SESSION 1- Future-proofing the Customer
| Vice President of Insurer Solutions, Applied Systems
Get up to speed on the expectations of
today’s insurance customer and how they’ve changed. Through highlighting some of
the technology solutions available to the insurance industry today, you’ll be
provided with insight into future solutions to ensure that insurance
professionals provide the most effective risk management experience to the
insurance customer. Lastly, the uses of data analytics will be reviewed – along
with addressing some Canadian-specific challenges, before providing a forum for
discussion on future-proofing the customer relationship with the insurance
Caroline leads the Applied Systems Insurer Solutions team
in Canada, and has more than 20 years of experience working with IT firms in the
Canadian and U.S. insurance industry. She formerly served as vice president of
business development at ClearRisk Inc., a provider of risk management solutions
to insurers, insurance brokers and professional risk managers. Before that, she
held a number of business development and advisory roles at CGI, Insurers
Advisory Organization (IAO) and Bank of Montreal. Caroline holds a bachelor’s
degree from the University of Dublin and has a diploma in Canadian Risk
Management from the University of Toronto.
- InsurTech for Brokers: Automation, Change Management & Staying
More details coming
Heiser, CIP, CAIB | Manager of Group Operations, D.A. Kurt Insurance
Brokers, A Division of McFarlan Rowlands Insurance Brokers
Sarah began her 25 year insurance career as a Customer Sales
Representative, working on the frontline in a brokerage call centre. In the
years that followed, she held leadership positions in Underwriting, Branding,
Marketing and Operations. Sarah holds CIP and CRM designations.
She has completed the Ontario Management Development Program at Conestoga
College and has attended the Schulich Executive Centre at York
University to further her studies in brand management, product marketing
and E-business strategies.
SESSION 3 - InsurTech for Claims: Current Trends and Future
The pace of innovation in the insurance claims adjusting space is
increasing rapidly, yet changes are still slow to come. We’ve seen industry
incumbents and new entrants invest in InsurTech to capitalize on the potential
of artificial intelligence, machine learning and data analytics. While there are
a few pockets of the industry where these tools are in use today, we have not
yet seen the wholesale disruption that many predicted would follow. In this
interactive session, you’ll learn about the success stories that exist in the
market today and explore the tools and technologies that hold the most promise
for tomorrow. You’ll also learn how to transform the promised changes to reality
and uncover the role the policyholder will have in driving this change. Finally,
discover the key questions industry players must ask when evaluating the
potential InsurTech for claims holds for their business.
Smith MBA, FCIP, CRM, | Chief Client Officer, Crawford and
Chief Client Officer at Crawford & Company (Canada) Inc. where he is
responsible for the firm sales, marketing and account management strategy.
Throughout his 23-year career at Crawford he has held a number of leadership
roles in marketing, project management, operations, IT, HR and sales. As a
member of the Canadian board of directors and global senior leadership team Greg
has been responsible for a number of change management and business
transformation initiatives that cut across the organization.
end of the 3 sessions, you will have an opportunity to discuss the
day’s topics with your presenters. Ask questions about topics discussed earlier
or for insights into other areas of digital insurance, InsurTech and the impact
on the industry. This is your chance for direct access to these experienced
professionals – so come ready to ask questions!
| Vice President of Insurer Solutions, Applied
Smith | Chief Client Officer, Crawford and Company
Sarah Heiser, CIP, CAIB | Manager of Group
Operations, D.A. Kurt Insurance Brokers
9:00 - 9:15 Welcome & Introductions
9:15 - 10:00 Session
10:45 Session 2
10:45 - 11:00 Break
11:00 - 11:45 Session 3
11:45-1:00 Lunch & Panel
3 Management RIBO hours
- Prices below are for IIO Members. Non-members and renewing members
please note that the membership fee will be added to your cart.
-No refunds, credit notes issued only with
48 hour written notice
- Fees noted below do not include hst.
- The price of our half-day seminars
include breakfast snacks upon arrival and morning
RATES FOR 3 OR MORE, or if you need assistance with registration, email us: