| BUILDING | TECHNICAL
This webinar looks at what Customer Service means
to the Insurance Industry and how it can mean different things depending on
what service we provide to the customer; from the purchase of the policy to the
final decision and resolution of the claim; and everything in between. And
we look at the most important aspect of Customer Service, dealing with angry,
Seminar Topics Include:
- Defining Customer Service in the Insurance
- The Key Components of effective Customer Service
- Techniques for dealing with angry/difficult
Presenter: Stephen P.
Franklin has been delivering Customer Service seminars for 20
years, and he has worked extensively with Insurance Institutes and
Insurance Brokers Associations giving Insurance Professionals tools to be more
Presentation: 11:00 - 12:00 p.m. CST
CE Credits: 1
Hour - General and Adjuster (ICM Course ID # 31704)
Please be aware that tardy arrival
to or early departure from any seminar or, in the case of a webinar an
incomplete session as a result of unresolvable technical difficulties, will
preclude IIMB from issuing a CE certificate for the seminar.
Link to Webinar: Prior to the
webinar, all registrants will receive an e-mail providing the direct link to the
Webinar. Your computer must be compatible with our Webinar technology.
System Requirements: Our Webinar platform is the latest version of Adobe
Connect. It no longer supports Internet Explorer 7 or 8. Those using Chrome,
Safari, and Internet Explorer 9 will not be prevented from entering the virtual
classroom but may encounter issues related to connectivity. For an optimal
webinar experience, guests are advised to use Firefox or Internet Explorer 10.
IMPORTANT: You will need AUDIO on your computer in order to participate in
this session. Please make sure you have tested your system prior to attending.
Test Your System: To test your computer to ensure you meet the technical
requirements in order to participate, please go to the following link:
issued, with the exception of an incomplete session as a result of unresolvable
technical difficulties. Substitution of another person is acceptable - please
notify us of such changes so CE records can be adjusted appropriately.
IIMB reserves the right to cancel this webinar
due to unforeseen extenuating circumstances - in such an event, all fees will be
Pricing for this seminar varies based on your membership. Prices exclude tax
Boardroom (Up to 10 participants)
Non Members (+ $80 membership at checkout)