WEBINAR  |  BUILDING  |  TECHNICAL

This webinar looks at what Customer Service means to the Insurance Industry and how it can mean different things depending on what service we provide to the customer; from the purchase of the policy to the final decision and resolution of the claim; and everything in between.  And we look at the most important aspect of Customer Service , dealing with angry, difficult customers.

Seminar Topics Include:

• Defining Customer Service in the Insurance Industry
• The Key Components of effective Customer Service
• Techniques for dealing with angry/difficult customers

Presenter: Stephen P. Franklin has been delivering Customer Service seminars for 20 years, and he has worked extensively with Insurance Institutes and Insurance Brokers Associations giving Insurance Professionals tools to be more successful.   

Format:

Webinar
Registration:    9:45 a.m. MDT
Presentation:   10:00 - 11:00 a.m. MDT

CE Credits:  AIC Course ID # 50669, 1 CE Hour All Classes

Sorry no refunds for cancellations - substitutions permitted -  please note: substitute must be registered and be a member of the Insurance Institute. ***Late arrival or early departure results in no CE hours issued as per Alberta Insurance Council regulations. For a webinar, this includes a transmission disruption due to unresolvable technical issues. Partial hours cannot be issued.*** Link to Webinar: Prior to the webinar, all registrants will receive an e-mail providing the direct link to the Webinar. Your computer must be compatible with our Webinar technology. System Requirements: Our Webinar platform is the latest version of Adobe Connect. It no longer supports Internet Explorer 7 or 8. Those using Chrome, Safari, and Internet Explorer 9 will not be prevented from entering the virtual classroom but may encounter issues related to connectivity. For an optimal webinar experience, guests are advised to use Firefox or Internet Explorer 10. IMPORTANT: You will need AUDIO on your computer in order to participate in this session. Please make sure you have tested your audio prior to attending. Test Your System: To test your computer to ensure you meet the technical requirements in order to participate, please go to the following link: http://admin.adobeconnect.com/common/help/en/support/meeting_test.htm