Share:
Exceptional Customer Skills for the Insurance Professional
Webinar
AB
[Map]
Date and Time: May 02, 2019 10 a.m. - 11 a.m. MDT
WEBINAR
| BUILDING | TECHNICAL
This webinar
looks at what Customer Service means to the Insurance Industry and how it can
mean different things depending on what service we provide to the customer; from
the purchase of the policy to the final decision and resolution of
the claim; and everything in between. And
we look at the most important aspect of Customer
Service , dealing with angry, difficult customers.
Seminar Topics Include:
- Defining
Customer Service in the
Insurance Industry
- The Key
Components of effective
Customer Service
-
Techniques for dealing with angry/difficult
customers
Presenter: Stephen P.
Franklin
has been delivering Customer Service seminars for 20 years, and he has worked extensively
with Insurance Institutes and Insurance Brokers Associations
giving Insurance Professionals tools to be
more successful.
Format:
Webinar
Registration: 9:45 a.m.
MDT
Presentation: 10:00 - 11:00 a.m. MDT
CE Credits: AIC Course ID #
50669, 1 CE Hour All Classes
Sorry no refunds for cancellations - substitutions permitted -
please note: substitute must be registered and be a member of the Insurance
Institute. ***Late arrival or early departure results in no CE hours issued as
per Alberta Insurance Council regulations. For a webinar, this includes a
transmission disruption due to unresolvable technical issues. Partial hours
cannot be issued.*** Link to Webinar: Prior to the webinar, all registrants will
receive an e-mail providing the direct link to the Webinar. Your computer must
be compatible with our Webinar technology. System Requirements: Our Webinar
platform is the latest version of Adobe Connect. It no longer supports Internet
Explorer 7 or 8. Those using Chrome, Safari, and Internet Explorer 9 will not be
prevented from entering the virtual classroom but may encounter issues related
to connectivity. For an optimal webinar experience, guests are advised to use
Firefox or Internet Explorer 10. IMPORTANT: You will need AUDIO on your computer
in order to participate in this session. Please make sure you have tested your
audio prior to attending. Test Your System: To test your computer to ensure you
meet the technical requirements in order to participate, please go to the
following link:
http://admin.adobeconnect.com/common/help/en/support/meeting_test.htm
Pricing
Pricing for this seminar varies based on your membership. Prices exclude tax
Fee Description
|
Amount
|
Graduate
|
$45.00
|
Members
|
$50.00
|
Boardroom (Up to 10 participants)
|
$210.00
|
Non Members(+$90 membership applied at checkout)
|
$50.00
|