Subrogation: maximizing recovery


AB [Map]
Date and Time: February 14, 2019 10:00 a.m. - Noon MST


While an insurer’s first priority is to swiftly and appropriately indemnify customers, maximizing recoveries is an essential component to controlling claims costs and maintaining a profitable portfolio. This session focusses on the importance of considering all avenues of subrogation, preparing the file for success and assessing the potential for recovery at the earliest possible time – sometimes even before first payment on the claim is made. 

Learning objectives:

  • When does the subrogation process begin?
  • Impact of investigations on the outcome; maximizing recovery potential
  • Evidence preservation
  • Best practices in obtaining expert opinions
  • Subrogation strategies; "The Kenny Rogers effect"
    "know when to hold em, know when to fold em, know when to walk away and know when to run"

Karen DeCarle, CIP, CAIB
is currently a Claims Manager with Intact Insurance. Karen started her career in 1989 with the last 25 years served in claims. She has held various positions in both property and casualty including technical Claims Consultant, Project Management and Operations Management.  Karen previously lead Subrogation operations in Western Canada with Canada's largest insurer, Intact Insurance.  Currently Karen leads an audit team which assesses process effectiveness, customer service quality and indemnity control.   Karen is an instructor with the Insurance Institute of Southern Alberta, author with the Insurance Institute of Canada and was the recipient of the IISA Instructor of the Year Award in 2017.


Registration:   9:45 a.m. MST
Presentation: 10:00 - Noon MST

CE Credits:  AIC Course ID# 50458,  2 CE hours General & Adjuster

Sorry no refunds for cancellations - substitutions permitted -  please note: substitute must be registered and be a member of the Insurance Institute. ***Late arrival or early departure results in no CE hours issued as per Alberta Insurance Council regulations. For a webinar, this includes a transmission disruption due to unresolvable technical issues. Partial hours cannot be issued.*** Link to Webinar: Prior to the webinar, all registrants will receive an e-mail providing the direct link to the Webinar. Your computer must be compatible with our Webinar technology. System Requirements: Our Webinar platform is the latest version of Adobe Connect. It no longer supports Internet Explorer 7 or 8. Those using Chrome, Safari, and Internet Explorer 9 will not be prevented from entering the virtual classroom but may encounter issues related to connectivity. For an optimal webinar experience, guests are advised to use Firefox or Internet Explorer 10. IMPORTANT: You will need AUDIO on your computer in order to participate in this session. Please make sure you have tested your audio prior to attending. Test Your System: To test your computer to ensure you meet the technical requirements in order to participate, please go to the following link: