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Seminars

  • Cyber Security,Cyber Insurance and the Law
    POWERTALK/Webinar Would you like to uncover the secrets of the current state of Cyber Security and Cyber Insurance? You will leave this webinar armed with updated informations on new laws concerning canadian businesses and cyber events, which came into force November 1, 2018. Andrew will be discussing the current state of cyber security, insurance and events. Information that you will not want to miss as it could help you to avoid being cyber hacked. Andrew Moss is an associate lawyer with Foste ...


    April 17, 2019 9:00 a.m. AST - 11:00 a.m. AST

  • Builders' Risk & Wrap Up Liability - Webinar
    WEBINAR | BUILDING | TECHNICAL When building construction occurs as either ground-up new or renovation of an existing structure, there are many complex exposures and coverage options the underwriter, broker and risk manager must consider. They must also ensure the project is in compliance with the contract of the risk presented. In the event of a claim that arises during or after completion of a project, the adjuster must also be aware of available protections and clauses that may play a role in ...

    Webinar
    April 24, 2019 2:00 PM EST - 4:00 PM

  • OT-Agent and Broker Licensing Course April 2019
    Are you looking to start a new career as an insurance broker or agent? Don't miss the opportunity to prepare for your licensing exam in a classroom setting! This intensive course is designed to assist students, new to the insurance industry, to pass the Agent or Broker - Basic Licensing Exam. We have small classes, with excellent results. Topics include: Principles & Practice of Insurance Property Automobile Liability Travel/Health Commercial RIBO Act April 29th ,2019 to May 8th,2019 Exam Fr ...

    1335 Carling Ave, Suite 300
    April 29, 2019 9:00am EST - May 08, 2019 5:00pm EST

  • Effective People Management
    CLASSROOM | ENHANCING | MANAGEMENT Management responsibilities are becoming more complex and managers require a variety of skills to be effective. This three day program has been designed to enable managers to develop new skills and enhance their management capabilities. Effective People Management is a three day program that uses online pre-work, engaging facilitation with contemporary video, and personalized objectives to create superior learning experience.Participants learn how to read the s ...

    Conestoga Chapter Office, 515 Riverbend Drive, Unit 101, Kitchener
    May 01, 2019 9am - May 03, 2019 4pm

  • Business Interruption Demystified (Kelowna)
    Audience | This half-day seminar for adjusters, brokers and underwriters is a continuation of the "Introduction to Business Interruption Insurance" seminar to gain a deeper understanding of this topic. Attendance at the introductory seminar is not a prerequisite to attend this seminar. All attendees welcome. CLASSROOM | BUILDING | TECHNICAL Do you want to build on your foundation of business interruption knowledge? Do you want to improve your understanding of how various wordings apply to differ ...

    Seminar, The Coast Capri Hotel, 1171 Harvey Avenue, Kelowna
    May 01, 2019 1:00pm - 4:15pm PST

  • Exceptional Customer Skills for the Insurance Professional
    WEBINAR | BUILDING | TECHNICAL This webinar looks at what Customer Service means to the Insurance Industry and how it can mean different things depending on what service we provide to the customer; from the purchase of the policy to the final decision and resolution of the claim; and everything in between. And we look at the most important aspect of Customer Service , dealing with angry, difficult customers. Seminar Topics Include: Defining Customer Service in the Insurance Industry The Key Comp ...

    Webinar
    May 02, 2019 10 a.m. - 11 a.m. MDT

  • Broker/Agent Licensing Review Course
    Are you looking to boost your preparation for the Agent or Broker Licensing Exam? This two-day course is designed for students who already have a basic understanding of the broker/agent licensing study material (e.g. completed the Fanshawe college diploma program or some of the CIP courses). This is an intensive course which acts as a review or "refresher" on the key topics, including principles and practices, property, automobile and travel insurance. Day 1: Principles & Practices Property ...

    Southwestern Chapter Office, 101-200 Queens Avenue, London
    May 02, 2019 9:00 am - May 03, 2019 4:30 pm

  • Exceptional Customer Skills for the Insurance Professional
    WEBINAR | BUILDING | TECHNICAL This webinar looks at what Customer Service means to the Insurance Industry and how it can mean different things depending on what service we provide to the customer; from the purchase of the policy to the final decision and resolution of the claim; and everything in between. And we look at the most important aspect of Customer Service , dealing with angry, difficult customers. Seminar Topics Include: Defining Customer Service in the Insurance Industry The Key Comp ...

    Webinar
    May 02, 2019 10 a.m. - 11 a.m. MDT

  • Cannabis: Commercial Risk and Insurance (Live Webinar)
    WEBINAR | TECHNICAL | BUILDING Legislation and societal acceptance of Cannabis continues to evolve not only in Canada but on a global scale. With the variety of cannabis business operations that are constantly evolving, the need for commercial insurance is also increasing. Understanding the risks and having awareness of the commercial products available allows you to do a more thorough job and provide a deeper level of service. Join our webinar to learn first hand the latest about cannabis regul ...

    Webinar
    May 02, 2019 11:00 a.m. - 12:00 p.m. EST

  • Exceptional Customer Skills for the Insurance Professional
    WEBINAR | BUILDING | TECHNICAL This webinar looks at what Customer Service means to the Insurance Industry and how it can mean different things depending on what service we provide to the customer; from the purchase of the policy to the final decision and resolution of the claim; and everything in between. And we look at the most important aspect of Customer Service , dealing with angry, difficult customers. Seminar Topics Include: Defining Customer Service in the Insurance Industry The Key Comp ...

    Webinar
    May 02, 2019 10:00 a.m - 11:00 a.m. MDT

  • Exceptional Customer Skills for the Insurance Professional
    WEBINAR | BUILDING | TECHNICAL This webinar looks at what Customer Service means to the Insurance Industry and how it can mean different things depending on what service we provide to the customer; from the purchase of the policy to the final decision and resolution of the claim; and everything in between. And we look at the most important aspect of Customer Service, dealing with angry, difficult customers. Seminar Topics Include: Defining Customer Service in the Insurance Industry The Key Compo ...

    Webinar
    May 02, 2019 11 a.m. - 12 p.m. CST

  • Broker/Agent Licensing Prep Course: In-class SOLD OUT!
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to start a new career as an insurance broker or agent? Don't miss the opportunity to prepare for your licensing exam in a classroom setting. Conestoga Chapter - Insurance Institute of Ontario is pleased to offer students, new to the Insurance Industry, an intense two week (10 days) Agent (Other than Life) and Broker (Entry Level 1- "Acting Under Supervision") program. The program is designed to prepare students for the Agent and Broker exam. Par ...

    Conestoga Chapter Office, 515 Riverbend Drive Unit 101, Kitchener
    May 06, 2019 - May 17, 2019 9:00 a.m.- 4:30 p.m.

  • Cyber Coverage Sales: Winning Approaches to Get Results
    Are your cyber sales efforts stalling when there should be a flood of new business? Do you struggle to have the cyber risk conversation with your clients, and never seem to get anywhere? Do you have clients that don’t understand just how much cyber risk exposure they have? If you answered "yes" to these questions, and would like to position your brokerage as a trusted advisor on cyber risks, this half-day CIP Society seminar is for you! Presented by Serge Solski, cyber risks expert within the in ...

    Hamilton/Niagara Chapter, 1439 Upper Ottawa Street, Unit 4&5, Hamilton
    May 08, 2019 9 a.m. - 12:15 p.m.

  • Preventing Errors and Omissions Losses for Insurance Professionals
    SEMINAR | BUILDING | TECHNICAL This seminar will explore some common sources of errors and omissions exposures and losses for insurance professionals, and will provide tips for managing the risks. Brokers will leave with an understanding of the source of errors and omissions losses and their potential consequences; understand the importance of documentation to a sound legal defense. Claims adjuster will understand the nature of of errors and omissions claims and how they arise. Topics explored w ...

    Insurance Institute of Northern Alberta, 204-10109-106 Street, Edmonton
    May 09, 2019 8:45 a.m. - Noon

  • The Magic of Statutory Conditions
    SEMINAR | BUILDING | TECHNICAL This seminar will re-visit the Statutory Conditions and explore them as they relate to the day to day placing of insurance and handling of claims. It will include: A review of the statutory conditions Discussion of claims denials in the context of the statutory conditions Overview of case law related to statutory condition issues Duties of insurance professionals related to statutory conditions Errors and omissions implications for insurance professionals resulting ...

    The Insurance Institute of Northern Alberta, 204-10109-106 Street, Edmonton
    May 09, 2019 12:45 p.m. - 4 p.m.

  • Farm Insurance 201
    CLASSROOM | BUILDING | TECHNICAL Did you know that the farming industry in Alberta is the second largest industry, second only to the oil industry? Farms are becoming larger and more complex, leaving too many opportunities for gaps in coverage where exposures are missed or not well understood. Protect yourself and your clients from unexpected and underinsured losses. Distinctive products have been developed to provide the specialized coverages required for these exceptional enterprises. Where Fa ...

    Insurance Institute of Southern Alberta, 1110, 833 4 Avenue SW, Calgary
    May 09, 2019 8:30 a.m. - 4:00 p.m. MST

  • Wellsite Abandonment
    CLASSROOM | BUILDING | TECHNICAL As a broker, underwriter, or adjuster you will gain an understanding of the issues related to Well Abandonment, the Regulations and Inspection requirements. Well Status: Dry Hole Producing Wells Suspended Wells Abandoned Wells Emergency Preparedness Requirements Downhole Equipment and Abandonment: Typical Downhole Equipment for Producing Wells Oil Natural Gas Abandonment Requirements Downhole procedures Drilling Waste Management Disposal Procedures Drilling Waste ...

    Insurance Institute of Southern Alberta, 1110, 833 4th Avenue SW, Calgary
    May 14, 2019 8:30am - 4:30pm MST

  • At Home with Habitation
    CLASSROOM | FOUNDATION | TECHNICAL In this half day introductory seminar, participants explore the basic elements of Habitational (Personal Property) Insurance. Participants identify different types of exposures and property, learn how coverage applies to each, and discuss exclusions and limitations common to Homeowners Comprehensive coverage. Participants will improve their understanding of Habitational insurance concepts and their application. Objectives: Outline and understand a standard Home ...

    Insurance Institute of Southern Alberta, 1110, 833 - 4 Avenue SW, Calgary
    May 15, 2019 12:45 p.m. - 4:00 p.m. MST

  • Perils & Pitfalls
    CLASSROOM | FOUNDATION | TECHNICAL Avoid the pitfalls in policy coverage interpretation by developing a strong understanding of insurance policies and their interpretations. Personal Lines coverage will be used in the workshop to facilitate learning. Objectives: Develop a base to build on with respect to coverage interpretation and wording comparison. Examine policy wordings, and review claims examples. Receive handout material for future reference. Engage through presentation and workshop style ...

    Insurance Institute of Southern Alberta, 1110, 833 - 4 Avenue SW, Calgary
    May 15, 2019 8:45 a.m. - 12:00 p.m.

  • Strata Water Loss Workshop: Managing Water Damage Claims in a Strata (Victoria)
    CLASSROOM | BUILDING | TECHNICAL Water damage is the most common type of loss in our industry, and when the loss includes a strata unit, it can involve multiple parties and policies. So, where do you start with a water damage claim in strata? This seminar will begin with an explanation of the legal principles in respect to the obligations to repair, the duty to insure, and how they relate to each other in the context of BC legislation. The remainder of this seminar will be an interactive worksho ...

    Seminar, Comfort Inn & Suites, 3020 Blanshard St, Victoria
    May 15, 2019 1pm - 4:15pm PST

  • Handling Difficult Liability Risks - Webinar
    Handling Difficult Liability Risks Look at some less-discussed commercial liability exposures, and how you can help your clients assess their exposures, look at appropriate coverage and mitigate loss. The discussion will include: Professional Liability, Directors & Officers, Cyber Liability and Excess Liability Join us for this interactive seminar to increase liability expertise.May 21st, 2019 1:30 pm - 3:30 pm EST Leader Melanie Needham, FCIP, CRM President, MRD Training & Consulting In ...


    May 21, 2019 1:3opm EST - 3:30 pm EST

  • The Art of Persuasive Negotiation
    Do you want to be more assertive and improve your negotiation skills? If so, this session is for you! Negotiation skills are essential in daily interactions with others in order to reach important decisions, find solutions to disputes and reach "win-win" resolutions. Whether it be in your professional life or your personal life, you are almost certain to spend some time negotiating. In this engaging and valuable session, Jessica Naylor will demonstrate how persuasive negotiation skills can make ...

    GTA Office, 18 King St. East, 16th floor, Toronto
    May 23, 2019 9 am - 4:00 pm

  • Commercial Auto: Fleet & Garage Auto Insurance Policies - Webinar
    WEBINAR | BUILDING | TECHNICAL Do you need an overview of the principles and concepts, as well as the technical side of commercial auto? Commercial lines auto insurance can seem complex at first, but it doesn’t have to be. Join us for this jam packed webinar covering everything you’ll need to know as a new industry employee, or as someone moving from personal lines to commercial lines. You’ll see the benefits of attending this seminar right away in your workplace: Brokers : comprehend the basics ...

    Webinar
    May 23, 2019 2:00 p.m. - 4:00 p.m. EST

  • Commercial Lines: Specialty Coverages
    CLASSROOM | FOUNDATION | TECHNICAL Are you confident about discussing business interruption, crime, surety and equipment breakdown? The Conestoga Chapter is proud to offer a five part Commercial Lines Series. One of the seminar series,Specialty Coverages, is an interactive seminar that will provide a comprehensive review of coverages under business interruption, crime, equipment breakdown policies and surety bonds. In this interactive session, you will also: review how values are determined revi ...

    Conestoga Chapter Office, 515 Riverbend Drive, Unit 101, Kitchener
    May 27, 2019 9am - 4:00pm

  • Directors' & Officers' Liability
    CLASSROOM | ENHANCING | TECHNICAL Seminar Description: Corporate misfeasance both in the United States and Canada has resulted in significant legislative and judicial responses aimed squarely at the conduct of corporate directors and officers. This has highlighted the importance and need for directors’ and officers’ insurance and for understanding this seemingly complex area of regulation and liability. This course will provide an overview of the duties of directors and officers, the exposures f ...

    Conestoga Chapter Office, 515 Riverbend Drive, Suite 101, Kitchener
    May 28, 2019 9a.m. - 4:15 p.m.

  • Breakfast - Fireside Chat
    CLASSROOM | ENHANCING | MANAGEMENT DATE CHANGED TO: Tuesday, May 28, 2019. Your chapter has lined up an amazing group of industry professionals for a panel discussion on hot topics. The theme to our discussion will be: * Canada US: Cross Border Issues * Marijuana: Agricultural, related distribution; pricing * Leadership: Today's workplace * Cyber Do you have a question you wish the panel to discuss? Please submit your questions to: HamiltonNiagaramail@insuranceinstitute.ca Whether you are an org ...

    Michelangelo's Banquet Hall, 1555 Upper Ottawa Street, Hamilton
    May 28, 2019 8:00 am - 10:30 am

  • Fundamentals Series: 108 Condominium Conundrums
    Condo insurance is an often misunderstood product. Misconceptions are common and many stem from confusion about coverage provided by the Condo Corporation’s insurance vs. the unit owner’s condo insurance. Whether you’re a Broker, Underwriter or Adjuster, learn about this in demand product. Condo sales aren’t showing signs of slowing down soon and a condo is often the first time homebuyer’s step into the real estate market. Helping customers identify their needs and ensure proper coverage will go ...

    Conestoga Chapter Office, 515 Riverbend Drive, Unit 101, Kitchener
    May 29, 2019 9:00 a.m. - 12:15 p.m.

  • Fundamentals Series: 106 Covering Clients with Personal Umbrella
    Imagine that one of your clients was judged to be legally liable for injuries suffered by a third party. What would happen if the incident that caused the loss was covered under the insurance policy, but your client was ordered to pay the injured party more than the limit of the liability provided by the policy you sold? Or, perhaps your client is sued for an occurrence arising from his or her volunteer work for a non-profit organization. Would a claim of this nature be covered by the underlying ...

    Conestoga Chapter Office, 515 Riverbend Drive, Unit 101, Kitchener
    May 29, 2019 12:45 p.m. - 4:00 p.m.

  • Ethics for the Modern Broker - Member Bonus
    WEBINAR | BUILDING | TECHNICAL Brokers are trusted by both insurers and consumers, and rely on word of mouth for success. Having a reputation for being ethical is essential. In this one-hour webinar, you’ll learn how to identify and address ethical dilemmas, while earning your Ethics CE credit requirement. A reputation for being knowledgeable, professional and trustworthy is an invaluable asset in serving clients and building your book of business. The Broker Code of Conduct exists to detail and ...

    Webinar
    May 30, 2019 1 p.m. EST - 2 p.m. EST

  • Conflict Management in the Workplace - Webinar
    WEBINAR | BUILDING | TECHNICAL Whether it be a co-worker, employee or client, encouraging people to work together toward a common goal is an essential skill that we should all possess. Conflict Resolution provides the tools and advice you need to restore peace, get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale. We will look at how to address conflicts, resolve disputes, and restore harmony and productivity to the workplace. ...

    Webinar
    May 30, 2019 2:00 pm EST - 4:00 pm EST

  • Understanding the CGL - Webinar
    CLASSROOM | BUILDING | TECHNICAL Back by popular demand! Are you new to commercial insurance, or interested in moving from personal lines to commercial lines? This seminar will take a practical introductory look at the commercial general liability policy, providing insight for the less experienced brokers, underwriters and adjusters working in commercial insurance. Participants will learn the foundations of a commercial general liability policy section by section including discussions on coverag ...

    Webinar
    May 30, 2019 9:00 am EST - 11:00 am EST

  • IINB-Understanding Event Data Recorder& Video Analysis
    DON'T MISS IT ! Here's a Great Webinar On how Event Data Recorders and Video Analysis could help you in your understanding and handling of a claim! This presentation will not make you an expert in crash data nor video analysis, but will give you a better understanding of what you can obtain from this type of data; and how it can help you in your handling of a claim. We’ll look at event data recorders in passenger vehicles that record data when a collision occurs.We’ll look at GPS devices and wha ...

    Understanding Event Data Recorder& Video Analysis
    May 30, 2019 9:00 a.m AST - 12:00 p.m AST

  • Commercial Broker Jump Start
    Give your new Commercial brokers a Jump Start into their careers!. This new five day program is designed to help launch the careers of newly licensed or transitioning brokers with the technical knowledge and professional skills required for them to be successful in their new roles. Over the course of the five days we will cover: • a review of basic insurance policies along with detailed underwriting skills such as application completion, calculators and reports • negotiation, • time management, ...

    Conestoga Chapter Office, 515 Riverbend Drive, Unit 101, Kitchener
    June 03, 2019 9:00am - June 07, 2019 4:00pm

  • Introduction to Condo Insurance
    CLASSROOM | BUILDING | TECHNICAL New Condominium regulations that have been recently released will be reviewed. Who Should Attend? This seminar is designed for all insurance professionals. Understand condominium insurance so you can advise unit owners and boards about the unique aspects of insurance related to their needs and The Condominium Act of Alberta. Objectives: Learn the basics of condominium insurance Claims study Complete review of the new sections of the Act 2014 and the 2020 Regulati ...

    Insurance Institute of Southern Alberta, 1110, 833 - 4 Avenue SW, Calgary
    June 04, 2019 8:15 a.m. - Noon

  • Condominium Insurance Claims
    CLASSROOM | BUILDING | TECHNICAL New Condominium regulations that have been recently released will be reviewed. This half day seminar is designed for all insurance professionals whether they are underwriters, claims adjusters, brokers, property managers or board members. Both personal and commercial lines will be covered. Seminar Content : General review of how the insurance industry manages Condominium claims followed by a classroom style claims review to better support brokers, underwriters, a ...

    Insurance Institute of Southern Alberta, 1110, 833 4 Avenue SW, Calgary
    June 04, 2019 12:45 p.m. - 4:00 p.m.

  • Understanding Bodily Injury (2-day program)
    As a claims professional, you know the role of an adjuster has changed with regard to bodily injury claims. There is a greater focus on bodily injury claims management. To be successful, you want to boost your claims management skills and heighten your credibility. The Bodily Injury Seminar responds to an industry need for claims professionals to increase their bodily injury claims knowledge. If you are looking to enhance your or your staffs’ knowledge of how to handle Bodily Injury claims, this ...

    GTA Office, 18 King St. East, 16th floor, Toronto
    June 04, 2019 9 am - June 05, 2019 4:00 pm

  • Teaching & PresentationTechniques (4-day program)
    Do you need to enhance your teaching and facilitation skills? If so, this four-day certificate program is for you. (June 7, 14, 21 & 28, 2019) This instructional course will give you the resources needed to understand your audience, prepare your lessons and outcomes and be an overall better trainer or instructor. It is also used to develop instructors for the Insurance Institute CIP class programs. Section 1: Introduction to Adult Learners and Training / Planning - Understanding how adults l ...

    GTA Office, 18 King St. E., 16th Floor, Toronto
    June 07, 2019 9:00 am - June 28, 2019 4:30 pm

  • Commercial Auto: Commercial Vehicle Operators Registration (CVOR) Certificates - Webinar
    WEBINAR | BUILDING | TECHNICAL Do you ask yourself what makes up the CVOR? What is the 'Overall Violation Rate' and how do collisions affect it? If you answered yes to any of these questions, this seminar is for you. The CVOR is one of the most important documents in underwriting a commercial auto risk and can be a bit overwhelming to understand. Join us at this half day session as we navigate our way through reading and understanding the CVOR, using it as an underwriting tool as well as a sales ...

    Webinar
    June 10, 2019 9:00 a.m. - 11:00 a.m. EST

  • Certificates of Insurance - Webinar
    CLASSROOM | BUILDING | TECHNICAL Back by popular demand! This seminar will discuss the appropriate use of certificates of insurance, elaborate on when to use them and describe how to communicate effectively with certificate requesters, clients and underwriters. In addition to discussing current case law regarding certificates of insurance, cover notes, binders and other ancillary insurance documents, this seminar will focus on how to achieve greater efficiency and minimize paperwork, how to mana ...

    Webinar
    June 11, 2019 9:00 am EST - 11:00 am EST

  • Broker/Agent Licensing Three Day Exam Prep Course
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to boost your preparation for the Agent or Broker Licensing Exam? This three-day course is designed for students who already have a basic understanding of the broker/agent licensing study material. This is an intensive course which acts as a review or "refresher" on the key topics, including principles and practices, property, automobile and travel insurance. Note: This course is not intended for students with little to no previous insurance kno ...

    Conestoga Chapter Office, 515 Riverbend Drive Unit 101, Kitchener
    June 12, 2019 - June 14, 2019 9:00 a.m.- 4:00 p.m.

  • Broker/Agent Licensing Prep Course - In Class
    Are you looking to start a new career as an insurance broker or agent? Don't miss the opportunity to prepare for your licensing exam in a classroom setting. Cambrian Shield Chapter - Insurance Institute of Ontario is pleased to offer students, new to the insurance industry, a convenient yet intensive two week Agent (Other than Life) and Broker (Entry Level 1- "Acting Under Supervision") program. The program is designed to prepare students for the Agent and Broker exam. The class is instructed by ...

    FirstOnSite, 524 Lakeshore Drive # 5, North Bay
    June 17, 2019 9 am - June 28, 2019 4:30 pm

  • New Producer Boot Camp
    Maximizing producer effectiveness is a win/win proposition for the producer and the brokerage. If you are a producer, this program will provide you with the knowledge and tools to build a resilient book of business and generate superior revenue. The program starts with the highly regarded Everything DiSC® Sales, a program to help your sales team learn to communicate better and improve their sales relationships. Everything DiSC® Sales is classroom training that uses online pre-work, engaging faci ...

    Conestoga Chapter Office, 101-515 Riverbend Drive, Kitchener
    June 17, 2019 9:00 a.m. - June 19, 2019 4:15 p.m.

  • Crude Oil Transportation
    CLASSROOM | BUILDING | TECHNICAL As a broker, underwriter, or adjuster you will gain an understanding of the issues related to Crude Oil Transportation, the Regulations as well as the Insurance Coverage. Transportation Introduction: Types of Petroleum Products and their Properties Transported Petroleum and Associated Products Other Transported Fluids, Solids and Chemicals Drilling fluids Overview of Petroleum Transportation in Canada Regulatory Framework: Federal Provincial Transportation of Dan ...

    Insurance Institute of Southern Alberta, 1110, 833 4th Avenue SW, Calgary
    June 18, 2019 8:15 a.m. - 4:00 p.m. MST

  • Five Behaviors of a Cohesive Team® - Two Day Seminar
    CLASSROOM | ENHANCING | MANAGEMENT The Five Behaviors of a Cohesive Team™ has a simple goal: to facilitate a learning experience that helps professionals and their organizations discover what it takes to build a truly cohesive and effective team. In this session you will learn how to improve team effectiveness and productivity through the understanding and application of The Five Behaviors™: Trust, Conflict, Commitment, Accountability, and Results. Grounded in the model described in Patrick Lenc ...

    Conestoga Chapter Office, 515 Riverbend Drive, Unit 101, Kitchener
    June 20, 2019 9:00am - June 21, 2019 4:00pm

  • Broker Jump Start
    Give your new brokers a Jump Start into their careers!. This new five day program is designed to help launch the careers of newly licensed brokers with the technical knowledge and professional skills required for them to be successful in their new roles. Over the course of the five days we will cover a review of basic insurance policies along with detailed underwriting skills such as application completion, calculators and reports. Negotiation, time management, communication skills along with er ...

    Conestoga Chapter Office, 515 Riverbend Drive, Unit 101, Kitchener
    June 24, 2019 9:00am - June 28, 2019 4:00pm

  • Strata Water Loss Workshop: Managing Water Damage Claims in a Strata (Langley)
    CLASSROOM | BUILDING | TECHNICAL Water damage is the most common type of loss in our industry, and when the loss includes a strata unit, it can involve multiple parties and policies. So, where do you start with a water damage claim in strata? This seminar will begin with an explanation of the legal principles in respect to the obligations to repair, the duty to insure, and how they relate to each other in the context of BC legislation. The remainder of this seminar will be an interactive worksho ...

    Workshop, Holiday Inn Express Langley, Magnolia Room, 8750 204th Street, Langley
    June 26, 2019 8:45am - 12:00pm PST

  • Broker/Agent Licensing Preparation Course
    CLASSROOM | FOUNDATION | TECHNICAL Give yourself the best chance of success in your RIBO Level 1 or OTL exam. This 10 day course is designed to assist you, new to the insurance industry, to pass the Agent or Broker Basic Level 1 Licensing Exam. The licensing exam will be held on Friday, July 26 at 10:00 a.m. This is an intensive course and requires you to attend all classes as well as complete at home assignments which will be reviewed in class with your instructor, Lyall Bell, CIP. Here's what ...

    Southwestern Chapter Office, 101-200 Queens Avenue, London
    July 15, 2019 9:00am - July 26, 2019 4:30pm

  • Broker/Agent Licensing Prep Course: In-class
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to start a new career as an insurance broker or agent? Don't miss the opportunity to prepare for your licensing exam in a classroom setting. Conestoga Chapter - Insurance Institute of Ontario is pleased to offer students, new to the Insurance Industry, an intense two week (10 days) Agent (Other than Life) and Broker (Entry Level 1- "Acting Under Supervision") program. The program is designed to prepare students for the Agent and Broker exam. Par ...

    Conestoga Chapter Office, 515 Riverbend Drive Unit 101, Kitchener
    July 15, 2019 - July 26, 2019 9:00 a.m.- 4:30 p.m.

  • Broker Level 3 Management Preparation Course
    CLASSROOM | ENHANCING | MANAGEMENT Give yourself the best chance of success in your RIBO Level 2 management exam. This " preparation course" is for individuals preparing to write the "RIBO – Unrestricted – Management " licencing exam. Learning outcomes: Understanding of the RIBO Act and Regulations Understanding of the Administration and Finance Operations of a Brokerage Understanding of how to complete a RIBO form 1: Financial Statement To make an application to write the "Unrestricted – Manage ...

    Hamilton/Niagara Chapter Office, 1439 Upper Ottawa Street, Unit 4 & 5, Hamilton
    July 29, 2019 9:00 am - August 02, 2019 4:00 pm

  • Understanding Condominium Insurance - Webinar
    Understanding Condominium Insurance How well versed are you in condominium insurance? This topic may seem very straight forward but it is a multi-faceted area that many underestimate. In this session, we will cover all aspects of personal condominium coverage and commercial condominiums, including to but not limited to detailed discussions on coverage, selling tips and claims issues. The seminar will be 2 hours in length and will include numerous worksheets, group activity and a power point pres ...


    July 30, 2019 9:30am EST - 11:30am EST

  • Broker/Agent Licensing Three Day Exam Prep Course
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to boost your preparation for the Agent or Broker Licensing Exam? This three-day course is designed for students who already have a basic understanding of the broker/agent licensing study material. This is an intensive course which acts as a review or "refresher" on the key topics, including principles and practices, property, automobile and travel insurance. Note: This course is not intended for students with little to no previous insurance kno ...

    Conestoga Chapter Office, 515 Riverbend Drive Unit 101, Kitchener
    August 07, 2019 - August 09, 2019 9:00 a.m.- 4:00 p.m.

  • Effective Negotiation in Conflict Resolution
    CLASSROOM | ENHANCING | MANAGEMENT Effective negotiation and conflict resolution skills are vital in business, and especially in the insurance industry. To think of a few examples: - in the claims role, when dealing with insureds to reach a settlement - in the underwriting role, when dealing with the broker on coverage - in the broker role, when trying to secure a client We are all constantly negotiating – in our professional and personal lives, even when we don’t realize it! Join us for this ha ...

    Hamilton Niagara Chapter, 1439 Upper Ottawa Street, Unit 4 & 5, Hamilton
    August 13, 2019 9:00 am - 12:15 pm

  • Navigating the CVOR - Webinar
    Navigating the CVOR (Commercial Vehicle Operator's Registration) Do you ask yourself what makes up the CVOR? What is the 'Overall Violation Rate' and how do collisions affect it? If you answered yes to any of these questions, this seminar is for you. The CVOR is one of the most important documents in underwriting a commercial auto risk and can be a bit overwhelming to understand. Join us at this session as we navigate our way through reading and understanding the CVOR, using it as an underwritin ...


    August 13, 2019 9:30am EST - 10:30am EST

  • Fundamental Series: 104 - Down to Business with Commercial Property
    CLASSROOM | FOUNDATION | TECHNICAL The complexities of commercial property insurance are many, and there are very few similarities with residential property insurance. How do you classify commercial property? How is the risk assessed? How are commercial property values established? These are critical questions without simple answers, because this line of insurance requires a breadth and depth of knowledge that takes time to acquire. Whether you’re making the move from personal lines to commercia ...

    Conestoga Chapter Office, 515 Riverbend Drive, Unit 101, Kitchener
    August 14, 2019 9:00 a.m - 4:00 p.m

  • Performance Appraisals that Inspire - Webinar
    Performance Appraisals that Inspire One of the most difficult thing is to provide useful and inspiring guidance to your employees. It is probably safe to say the majority of people view the performance appraisal process as a negative experience, possibly because no one likes to be told that they are not a rock star. However, not every person is told they are not meeting the expectations yet surprisingly, even those with the best performance ratings generally find the process to be a waste of tim ...


    August 30, 2019 1:30pm EST - 3:30pm EST

  • Commercial Liability 101
    CLASSROOM | FOUNDATION | TECHNICAL The complexities of commercial liabilty insurance are many. How is the risk assessed? How are limits established? How are coverages determined? These are critical questions without simple answers, because this line of insurance requires a breadth and depth of knowledge that takes time to acquire. Whether you’re making the move from personal lines to commercial lines insurance, or simply interested in expanding your knowledge with future opportunities in mind, y ...

    Conestoga Chapter Office, 515 Riverbend Drive, Unit 101, Kitchener
    September 04, 2019 9:00 a.m - 4:00 p.m

  • Changing the Culture: Transforming Your Organization
    Changing your organizational culture is the toughest task you will ever take on. Your organizational culture was formed over years of interaction among the participants in the organization. When people in an organization realize and recognize that their current culture needs to transform to support the organization's success and progress, change can occur. But change is not pretty and change is not easy. By its very nature, changing your workplace culture is messy and challenging. But as the opt ...

    Southwestern Chapter Office, 101-200 Queens Avenue, London
    September 04, 2019 9 a.m. EST - 12:15 p.m. EST

  • Broker/Agent Licensing Prep Course: In-class
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to start a new career as an insurance broker or agent? Don't miss the opportunity to prepare for your licensing exam in a classroom setting. Conestoga Chapter - Insurance Institute of Ontario is pleased to offer students, new to the Insurance Industry, an intense two week (10 days) Agent (Other than Life) and Broker (Entry Level 1- "Acting Under Supervision") program. The program is designed to prepare students for the Agent and Broker exam. Par ...

    Conestoga Chapter Office, 515 Riverbend Drive Unit 101, Kitchener
    September 09, 2019 - September 20, 2019 9:00 a.m.- 4:30 p.m.

  • Business Interrruption Two Day Workshop
    CLASSROOM | ENHANCING | TECHNICAL Business interruption insurance is often perceived as a highly technical field, both difficult to sell and to service. As a result, it is a commodity that, although important to all risk portfolios, is undersold. This seminar aims to put aside the accounting and the numbers so that the insurance people in all disciplines can get a better handle on the how to’s of business interruption. Using case studies learners will get hands on practice determining coverage l ...

    Conestoga Chapter Office, 515 Riverbend Drive, Unit 101, Kitchener
    September 19, 2019 9 am - September 20, 2019 4:00 pm

  • Broker/Agent Licensing Preparation Course
    CLASSROOM | FOUNDATION | TECHNICAL Give yourself the best chance of success in your RIBO Level 1 or OTL exam. This 10 day course is designed to assist you, new to the insurance industry, to pass the Agent or Broker Basic Level 1 Licensing Exam. The licensing exam will be held on Friday, October 4 at 10:00 a.m. This is an intensive course and requires you to attend all classes as well as complete at home assignments which will be reviewed in class with your instructor, Lyall Bell, CIP. Here's wha ...

    Southwestern Chapter Office, 101-200 Queens Avenue, London
    September 23, 2019 9:00am - October 04, 2019 4:30pm

  • Cyber Liability: Exposures, Coverages and Emerging Trends
    CLASSROOM | ENHANCING | TECHNICAL Canadians are embracing the use of cyberspace in every aspect of their lives – but are we adequately prepared to deal with the increasing risk of cyber-attacks? With both the frequency and severity of cyber-attacks increasing, the insurance industry needs to be poised to understand, recognize, and advise clients on the risks, potential impacts, and available coverages. Join us for this engaging ProEdge seminar, where a closer look at privacy law, how its evolvin ...

    Conestoga Chapter Office, 515 Riverbend Drive, Unit 101, Kitchener
    September 24, 2019 9am - 12:15pm

  • How Autonomous Vehicles Are Piloting Through The Liability Landscape
    Autonomous vehicles (AVs) are on their way, and with them will come personal and societal benefits. However, with these benefits will certainly come a host of challenges and questions to the future of liability and risk to occupants of AVs, other roadway users, as well as to the municipalities in which they travel. In this seminar, we will address autonomous vehicles from the legal and regulatory standpoint, answering the question of h ow insurers, manufacturers, autonomous technology companies, ...

    1419 Carling Ave, Ottawa
    September 24, 2019 9:00am EST - 12:15pm EST

  • Building Construction 101
    CLASSROOM | FOUNDATION | TECHNICAL Building Construction 101 is designed to put the pieces of the construction types and insurance industry puzzle together. Don’t let the name "101" fool you — participants are calling this session a master’s course because of the vast and valuable information included. This half-day session breaks down the complexity of the construction types and the underwriting complexity around each type. You will engage in learning activities that will enable you to fully un ...

    Conestoga Chapter Office, 515 Riverbend Drive, Unit 101, Kitchener
    September 25, 2019 1:00 p.m. - 4:15 p.m.

  • Broker/Agent Licensing Three Day Exam Prep Course
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to boost your preparation for the Agent or Broker Licensing Exam? This three-day course is designed for students who already have a basic understanding of the broker/agent licensing study material. This is an intensive course which acts as a review or "refresher" on the key topics, including principles and practices, property, automobile and travel insurance. Note: This course is not intended for students with little to no previous insurance kno ...

    Conestoga Chapter Office, 515 Riverbend Drive Unit 101, Kitchener
    October 16, 2019 - October 18, 2019 9:00 a.m.- 4:00 p.m.

  • Broker/Agent Licensing Prep Course: In-class
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to start a new career as an insurance broker or agent? Don't miss the opportunity to prepare for your licensing exam in a classroom setting. Conestoga Chapter - Insurance Institute of Ontario is pleased to offer students, new to the Insurance Industry, an intense two week (10 days) Agent (Other than Life) and Broker (Entry Level 1- "Acting Under Supervision") program. The program is designed to prepare students for the Agent and Broker exam. Par ...

    Conestoga Chapter Office, 515 Riverbend Drive Unit 101, Kitchener
    November 04, 2019 - November 15, 2019 9:00 a.m.- 4:30 p.m.

  • Broker Level 2 Management Preparation Course
    CLASSROOM | ENHANCING | MANAGEMENT Give yourself the best chance of success in your RIBO Level 2 management exam. This " preparation course" is for individuals preparing to write the "RIBO – Unrestricted – Management " licencing exam. Learning outcomes: Understanding of the RIBO Act and Regulations Understanding of the Administration and Finance Operations of a Brokerage Understanding of how to complete a RIBO form 1: Financial Statement To make an application to write the "Unrestricted – Manage ...

    Conestoga Chapter Office, 515 Riverbend Drive, Unit 101, Kitchener
    November 18, 2019 9:00 am - November 22, 2019 4:00 pm

  • Broker/Agent Licensing Prep Course: In-class
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to start a new career as an insurance broker or agent? Don't miss the opportunity to prepare for your licensing exam in a classroom setting. Conestoga Chapter - Insurance Institute of Ontario is pleased to offer students, new to the Insurance Industry, an intense two week (10 days) Agent (Other than Life) and Broker (Entry Level 1- "Acting Under Supervision") program. The program is designed to prepare students for the Agent and Broker exam. Par ...

    Conestoga Chapter Office, 515 Riverbend Drive Unit 101, Kitchener
    January 13, 2020 - January 24, 2020 9:00 a.m.- 4:30 p.m.

  • Broker/Agent Licensing Three Day Exam Prep Course
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to boost your preparation for the Agent or Broker Licensing Exam? This three-day course is designed for students who already have a basic understanding of the broker/agent licensing study material. This is an intensive course which acts as a review or "refresher" on the key topics, including principles and practices, property, automobile and travel insurance. Note: This course is not intended for students with little to no previous insurance kno ...

    Conestoga Chapter Office, 515 Riverbend Drive Unit 101, Kitchener
    February 19, 2020 - February 21, 2020 9:00 a.m.- 4:00 p.m.

  • Broker/Agent Licensing Prep Course: In-class
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to start a new career as an insurance broker or agent? Don't miss the opportunity to prepare for your licensing exam in a classroom setting. Conestoga Chapter - Insurance Institute of Ontario is pleased to offer students, new to the Insurance Industry, an intense two week (10 days) Agent (Other than Life) and Broker (Entry Level 1- "Acting Under Supervision") program. The program is designed to prepare students for the Agent and Broker exam. Par ...

    Conestoga Chapter Office, 515 Riverbend Drive Unit 101, Kitchener
    March 16, 2020 - March 27, 2020 9:00 a.m.- 4:30 p.m.