Kawartha/Durham Annual Convocation Luncheon 2019

Deer Creek Golf & Banquet Facility

2700 Audley Road N, Ajax, ON, L1Z 1T7 [Map]
Date and Time: February 01, 2019 12:00 p.m. - 2:30 p.m.

Convocation is a special time to honour the hard work and dedication of the Insurance Institute’s newest graduates. The Kawartha/Durham chapter is delighted to host this event that celebrates the achievements of our Chartered Insurance Professional (CIP), Fellow Chartered Insurance Professional (FCIP) graduates, Advanced CIP (CIP(Adv)) graduates, Risk Management Certificate (RMC) graduates and award winners.

Andrew Lo
Behind the Wheel of Disruption: What’s Driving Your Consumers

Technological innovation, and how consumers embrace it, continues to disrupt long established business models. How do we know what is coming, and more importantly, how will it affect the ever-changing ways consumers want to be engaged? The answer lies in understanding the forces that drive how consumers want to interact with brands and ultimately make a purchase. The consumer experience, from how retail goods are purchased to ordering take-out and ride sharing, are setting the minimum standards for the next wave of InsurTech and FinTech that is about to disrupt the insurance and financial services industry. This session explores six driving forces that is shaping consumer behaviour and ultimately the future of business, including your business.

MORNING SEMINAR (extra fee) 
You won't want to miss our morning seminar! See below for more details

Conflict Management 
 Hosted by Melanie Needham, FCIP, CRM, MRD Training & Consulting

Participants will walk away with knowledge on:

  • How to determine the root cause of conflict
  • How to address conflict and parties to the conflict
  • Negotiation skills for finding a resolution

Register now!