At the Forefront - The agile & nimble Insurer
1335 Carling Ave, Ottawa, ON, K1Z 8N8
Date and Time: April 11, 2019 11:30 am EST - 1:30 EST
How CAA Insurance transformed from a product-centric
organization to customer-centric
As new generations of consumers emerge, their buying
habits and preferences are prompting many industries to transform how they do
Remaining relevant in the market has always been an indicator
of success for any company. However, with the speed in which consumer preferences
change, the introduction of new technology, and the emergence of market
disruptors, remaining competitive is becoming more challenging. Today’s Insurance
companies need to be more agile and nimble than ever before—and this requires
the organization to take a hard and honest look at its core capabilities.
Join us for this engaging talk as Matthew Turack,
President, Insurance, CAA Insurance, takes you through CAA Insurance’s
journey to become more agile and responsive. He will share how CAA Insurance was
able to leverage the DNA of CAA, as a member-based organization, to transform
from product-centric to customer-centric. He’ll also discuss how the
organization began thinking differently about technology, data and innovation to
build capabilities in response to changing consumer preferences.
The Institute reserves the right to cancel due to insufficient
enrollment. Substitutions welcome. Sorry, no refunds.