Essential Management Skills - Feb. 7-9, 2017 (Toronto)

The Insurance Institute of Ontario

18 King Streeet East (NE Corner Yonge & King), 16th Floor, Toronto, ON, M5C 1C4 [Map]
Date and Time: February 07, 2017 8:30 - February 09, 2017 4:30
Karen Bergin, MSc (Educ), CTDP

Leading others is challenging.
Having the skills to lead others makes the challenge enjoyable and rewarding.

Moving from career professional into the role of management is an exciting step in one’s career. As you make that shift, your role and the skills you need to be effective will change. New managers must work hard to adapt to the challenges of managerial work and their new network of relationships and responsibilities. The transition into management requires changes in the way you work; communicate with your team and achieve results.

Learning to effectively handle the stresses, challenges and changes associated with leading others is often as important to your career's success as your specific achievements at work. Come and learn more about your personal Leadership style and its impact on your team; the Performance Management Life Cycle; Delegation; Conflict Management; and Motivation.  You will leave the course equipped with the core skills of management that will enable you to master the day-to-day challenge of leading others and achieve maximum results through your direct reports.

What You Will Learn

• How to get started on the right path and make the transition as smooth as possible
• Your natural leadership style and how it affects everyone around you
• How to profile the personal characteristics and needs of each member of your team
• How to develop solid relationships built on trust and achieve results through others
• Manage performance by establishing SMART goals, tracking progress, delegating effectively, helping others grow and  develop their skills
• How to plan, prepare for and conduct effective performance appraisal meetings
• Tips and techniques to enhance your communication skills using the power of words, questioning techniques, listening, and applying various communication styles  
• How to recognize conflict styles and interpersonal needs in conflict situations
• Techniques for motiviating a multi-generational workforce

Cancellation Policy:   Sorry, no refunds. Credit notes issued only with 48 hour written notice prior to the start date and time of the course.  Full refunds will be given if the Institute cancels the program. To cancel: