CIP Society ADVANTAGE LIVE: The three D’s changing customer expectations in the insurance industry
Date and Time: June 02, 2016 1 p.m. EST - 2:15 p.m. EST
Location: Webinar (at your computer)
The 3 D’s changing customer expectations in the insurance industry: Digital, Data, and Demographics
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the conversation. We want to hear from you:
Customers expect immediate responsiveness, customization and personalization, and real-time
access to information. For millennials and the digital natives growing-up behind them, their
last best experience becomes the benchmark for the expectation of their next experience. Across
all industry sectors, this demographic is looking for personalized engagement, tangible value,
and products that let them “pay as they go” from their service providers.
Digitization and big data are striving to raise customer expectations with the demographic
shift of customer expectations. While the other services industries compete to keep up with
the advancing demands, how ready is our industry for ‘insurance as
a service’ in the digital age?
More information coming
Receive 1 Technical credit for your participation in this
webinar! CIP Society members who are interested in learning about
customer expectations in insurance, and the ways that the industry is responding
to more advance needs for digitization and big data.
Who should attend this
Email us before the webinar, or submit a question using the webinar platform
to take advantage of the exchange during the live
Corcoran, Canada Executive Vice President, Consumer Insurance at AIG Insurance
Company of Canada
Marc Lipman, Chief of Staff at AIG Insurance Company of Canada
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