CIP Society ADVANTAGE LIVE: The three D’s changing customer expectations in the insurance industry

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Date and Time: June 02, 2016 1 p.m. EST - 2:15 p.m. EST

Location: Webinar (at your computer)

The 3 D’s changing customer expectations in the insurance industry: Digital, Data, and Demographics

Customers expect immediate responsiveness, customization and personalization, and real-time access to information. For millennials and the digital natives growing-up behind them, their last best experience becomes the benchmark for the expectation of their next experience. Across all industry sectors, this demographic is looking for personalized engagement, tangible value, and products that let them “pay as they go” from their service providers. Digitization and big data are striving to raise customer expectations with the demographic shift of customer expectations. While the other services industries compete to keep up with the advancing demands, how ready is our industry for ‘insurance as a service’ in the digital age?

More information coming soon!

Receive 1 Technical credit for your participation in this webinar!

Who should attend this webinar:
CIP Society members who are interested in learning about the changing customer expectations in insurance, and the ways that the industry is responding to more advance needs for digitization and big data.

Add your own insights. Join the conversation. We want to hear from you:
Email us  before the webinar, or submit a question using the webinar platform to take advantage of the exchange during the live broadcast.

Donal Corcoran, Canada Executive Vice President, Consumer Insurance at AIG Insurance Company of Canada
Marc Lipman, Chief of Staff at AIG Insurance Company of Canada

Registration deadline:
Tuesday, May 31 

Link to webinar: Prior to the webinar, all registrants will receive an email providing a direct link to the webinar. Your computer must be compatible with our webinar technology.

Our webinar platform is the latest version of Adobe Connect. It no longer supports Internet Explorer 7 or 8. Those using Chrome, Safari, and Internet Explorer 9 will not be prevented from entering the virtual classroom but may encounter issues related to connectivity. For an optimal webinar experience, guests are advised to use Firefox or Internet Explorer 10.

AUDIO: Headphones or speakers connected to your computer are required for this webinar.

Please note:
- Continuing education credits will be awarded where applicable.
- Webinar space is limited. If you are unable to attend a webinar you are registered for, please contact us ASAP so we can offer the seat to another person.
- The Institute reserves the right to cancel this webinar due to unforeseen circumstances. Should this occur, registration fees will be refunded.
- If you have any questions about this webinar or the ADVANTAGE LIVE series, please contact

Exceptions may be made for members unable to log in to the webinar for technical issues. Please contact technical support for assistance at 1-866-362.8585 x 2234 or 2310. Please ensure your system meets the requirements before registering.



PriceFee PriceAmount
Graduate $65.00