Fraud: Don’t Get Fooled Again

Date and Time: March 16, 2015 8:30 a.m. - 12 p.m.

The Insurance Institute of British Columbia (map)
800 West Pender Street
Suite 1110
Vancouver, BC
V6C 2V6

The Insurance Institute of Canada and Insurance Bureau of Canada (IBC) are working together to offer a national series of seminars on fraud by Kathy Metzger, Investigator, Ontario Injury Rings Unit, IBC Investigative Services, as part of the 11th annual Fraud Awareness Month in March 2015.

Metzger, one of IBC’s leading experts on fraud, will present an interactive and engaging seminar that includes real-life examples, and offers opportunities for in-depth discussion and hands-on activity to help participants analyze situations and determine if fraud has been committed.

Learning outcomes - upon completion of this seminar, participants will be able to:

  • Clearly define what constitutes fraud and the different types of fraud;
  • Identify the impact of fraud and why it is so important to you, the insurance industry, and the general public;
  • Use your analytic and intuitive skills to identify fraud at various steps in the process from policy request through to claim submission;
  • Recognize the evolving level of sophistication and trends associated with auto, bodily injury and policy fraud
  • Take action to protect yourselves and your company from potential fraud.

Kathy Metzger, B. Comm, FCIP
Investigative Services Division
Insurance Bureau of Canada

Active in the insurance industry since 1993, she began by working with Fidelity Bond insurance in the credit union system, where she investigated employee frauds, and was involved in fraud and robbery loss prevention initiatives. In 2000 she joined the Special Investigation Unit at an Ontario auto insurer. In 2004 she joined the Insurance Bureau of Canada in the Ontario Injury Rings Unit. Her investigations have included false employment, staged collisions and identity theft of health practitioners. Today, she lectures to insurers and law enforcement with respect to staged automobile collisions and general insurance fraud issues.

Gary Kreitz, CIP
Investigator, Auto Theft
Insurance Bureau of Canada

A member of the RCMP from August 1973 to August 1997, he worked in Alberta and Ontario in several different areas of criminal investigations. From December 1993 until April 1995 he was involved in an investigation known as ‘Project Phoenix’ which was a major Quebec based auto theft ring. This involved a sophisticated organized crime group and resulted in the seizure of 125 vehicles which were stolen in Quebec and sold in Alberta. This investigation was a joint forces operation between the Edmonton Police Service, RCMP, Surete du Quebec and the Insurance Crime Prevention Bureau. They received the International Association of Auto Theft Investigators Award of Merit at Orlando, Florida in August of 1995.

Please contact Member Services for more information on continuing education accreditation.


To cancel a registration for this seminar, please send a request by email to stating the order number on your receipt and the name(s) you wish to cancel. Terms:

1. No refunds are available for cancellations received 48 hours before the seminar date or afterwards.
2. Substitutions are not permitted.

The Insurance Institute of Canada reserves the right to cancel the seminar altogether, in which case all registration fees will be refunded in full.