Fraud: Don’t Get Fooled Again

Date and Time: March 10, 2015 8.30 a.m. - 12 p.m.

Insurance Institute [Map]
18 King St. East, 16th floor, Toronto, ON, M5C 1C4

The Insurance Institute of Canada and Insurance Bureau of Canada (IBC) are working together to offer a national series of seminars on fraud by Kathy Metzger, Investigator, Ontario Injury Rings Unit, IBC Investigative Services, as part of the 11th annual Fraud Awareness Month in March 2015.

Metzger, one of IBC’s leading experts on fraud, will present an interactive and engaging seminar that includes real-life examples, and offers opportunities for in-depth discussion and hands-on activity to help participants analyze situations and determine if fraud has been committed.

Learning outcomes - upon completion of this seminar, participants will be able to:

• Define what fraud is and what forms it takes
• Identify the impact of fraud on you, the insurance industry, and the general public
• Identify fraud using analytic and intuitive skills at various steps in the insurance process, from application submission through to claims
• Recognize the trends and increasing level of sophistication associated with auto, bodily injury and policy fraud
• Identify actions to protect you and your company from potential fraud.

Kathy Metzger, B. Comm, FCIP
Investigative Services Division
Insurance Bureau of Canada

Active in the insurance industry since 1993, she began by working with Fidelity Bond insurance in the credit union system, where she investigated employee frauds, and was involved in fraud and robbery loss prevention initiatives. In 2000 she joined the Special Investigation Unit at an Ontario auto insurer. In 2004 she joined the Insurance Bureau of Canada in the Ontario Injury Rings Unit. Her investigations have included false employment, staged collisions and identity theft of health practitioners. Today, she lectures to insurers and law enforcement with respect to staged automobile collisions and general insurance fraud issues.

Garry Robertson
National Director, Investigations

Insurance Bureau of CanadaAs a former special constable with the Ontario Provincial Police and former police officer with the Peel Regional Police Service, his areas of expertise included advanced fraud and auto theft investigations, undercover operations, major case management and criminal investigations. As National Director, Investigations, he is responsible for IBC’s auto theft programs and services across Canada, including vehicle recovery and identification. He holds a Certified Fraud Examiner designation (CFE) and is a member of the International Association of Auto Theft Investigators. A former co-chair of the Canadian Chiefs of Police Private Sector Liaison Committee, he represents IBC on the North American Export Committee.

Please contact Member Services for more information on continuing education accreditation.


To cancel a registration for this seminar, please send a request by email to stating the order number on your receipt and the name(s) you wish to cancel. Terms:

1. No refunds are available for cancellations received 48 hours before the seminar date or afterwards.
2. Substitutions are not permitted.

The Insurance Institute of Canada reserves the right to cancel the seminar altogether, in which case all registration fees will be refunded in full.