Managing Professional Conversations - Webinar (MT)


Edmonton, AB [Map]
Date and Time: June 08, 2023 10:00 a.m. - 12:00 p.m. MT

*This is the registration page for IINA members. Please register with your local Institute office IINB, IISK, IIMB, IISA


As an Insurance Professional, communication is a significant part of the job. There are many meetings, phone calls, and conversations. In this session we look at the basics of effective communications. We learn how to plan for important professional conversations and meetings, how to manage them to get the outcomes we need, and how to tactfully end them. Increase your confidence in Professional Communications and increase the results that you get.

Presenter: Stephen P. Franklin: Stephen has spent the last 32 years helping individuals and teams with their Professional Development, through seminars, consulting and individual coaching across. Through his work with the Insurance Institutes, he has helped many Insurance Professionals find real solutions to some of their most challenging workplace issues. He is an experienced facilitator, facilitating in accordance with the International Board of Standards for Training Performance and Instruction. In his various roles as a public speaker he has spoken across Canada as well as in the United States and Australia.


Registration:      9:45 a.m.
Presentation:   10:00 - Noon MT

Webinar Log-in: Please ensure the email address in your profile is current.  Login details will be emailed prior to the webinar. 

CE Credits:  AIC Course ID # 63945, 2 CE Hours General and Adjuster

* If you require CE credits for licensing renewal requirements in provinces other than AB, please check with your provincial licensing regulator for validity.

Registration deadline is June 1, 2023

Corporate Rate: $50 per attendee for groups of 5 or more (membership is additional for non-members).  To register with a corporate rate, please

Please be aware that tardy arrival to or early departure from any seminar or, in the case of a webinar an incomplete session as a result of unresolvable technical difficulties, will preclude IINA from issuing a CE certificate for the seminar.

Cancellation Policy:   Participant substitutions accepted up to 24 hours prior to webinar (substitute must be current member). IINA reserves the right to cancel the webinar due to unforeseen circumstances.

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New members: IINA Membership Fee of $90 is applicable (membership expires May 31, 2024).  For assistance to renew or process a new membership, please contact or 780-424-1268.