Seminars

Professional Communication Skills in our Remote Workplace - Webinar- MDT

Webinar

Edmonton, AB [Map]
Date and Time: June 02, 2022 10:00 a.m. - 12:00 p.m. MDT

Effective Communication Skills are critical for every Insurance Professional, and our daily communications need to be professional. In this webinar you will learn what professional communications look like and why it is important, and the standards of professionalism will be applied to all of our communications. And as we are working remotely now, more than ever, we look at how to make our Instant Messages, whether they be via text message or by a platform such as Microsoft Teams, more professional.

Increasing our professionalism will increase our results and our success as an Insurance Professional.

Webinar Objectives:

- the definition of professionalism in terms of business communications with co-workers, bosses, clients, external partners, etc.

- the rise of texts and IM as a business communications tool and the rules and etiquette for texts and IM

- using MS Teams as a communications tool

- professional business emails.

Speaker: Stephen P. Franklin - Stephen has spent the last 30 years helping individuals and teams with their Professional Development through seminars, consulting and individual coaching. Through his work with the Insurance Institutes, he has helped many Insurance Professionals find real solutions to some of their most challenging workplace issues. He is an experienced facilitator, facilitating in accordance with the International Board of Standards for Training Performance and Instruction. In his various roles as a public speaker he has spoken across Canada as well as in the United States and Australia.

Format:

Registration: 9:45 a.m.
Presentation: 10:00 a.m. - Noon

Registration Deadline: May 26, 2022

Fees: Insurance Institute membership required

Graduate           $60
IINA Member     $70
Non Member     $70+$90 New Member (includes membership exp May 31, 2023)

Corporate Rate: $50 per attendee for groups of 5 or more (membership is additional for non-members). To register with a corporate rate, please contact iinamail@insuranceinstitute.ca.

CE Credits: AIC Course ID # 61045, 2 CE Hours General & Adjuster. Please be aware that tardy arrival to or early departure from any seminar or, in the case of a webinar an incomplete session as a result of unresolvable technical difficulties, will preclude IINA from issuing a CE certificate for the seminar.

Cancellation Policy: Participant substitutions accepted up to 24 hours prior to webinar (substitute must be current member). IINA reserves the right to cancel the webinar due to unforeseen circumstances.

Best Practices for Virtual Sessions :
Please be advised that your image and voice may be captured and recorded during this virtual session for review purposes. Your participation in this virtual session is considered consent to be recorded as required by law.It is highly recommended that you follow our suggested best practices when participating in any virtual session. We have taken every precaution to keep you and your information safe. Here is what we are doing to protect all of our stakeholders. **Please note that the recording of our webinars are used for audit/attendance purposes only and will not be available for distribution**

PRICES BELOW ARE BEFORE TAX.
New members: IINA Membership Fee of $90 (expiring May 31, 2023) is applicable. For assistance to renew or process a new membership, please contact iinamail@insuranceinstitute.ca or 780-424-1268.