The Insurance Institute of Northern Alberta offers numerous educational and professional development seminars and training sessions to meet the needs of Northern Alberta insurance professionals. Delivered in a variety of formats and in various locations in our region, bookmark this page and visit often to keep informed of upcoming opportunities. We also welcome you to contact us if you have a topic to suggest.
Like webinars? Do you have multiple attendees that would be interested in attending from your very own boardroom? Ask us about our flat fee Boardroom Program.
Exceptional Customer Skills for the Insurance Professional
WEBINAR | BUILDING | TECHNICAL This webinar looks at what Customer Service means to the Insurance Industry and how it can mean different things depending on what service we provide to the customer; from the purchase of the policy to the final decision and resolution of the claim; and everything in between. And we look at the most important aspect of Customer Service , dealing with angry, difficult customers. Seminar Topics Include: Defining Customer Service in the Insurance Industry The Key Comp ...
Preventing Errors and Omissions Losses for Insurance Professionals
SEMINAR | BUILDING | TECHNICAL This seminar will explore some common sources of errors and omissions exposures and losses for insurance professionals, and will provide tips for managing the risks. Brokers will leave with an understanding of the source of errors and omissions losses and their potential consequences; understand the importance of documentation to a sound legal defense. Claims adjuster will understand the nature of of errors and omissions claims and how they arise. Topics explored w ...
The Magic of Statutory Conditions
SEMINAR | BUILDING | TECHNICAL This seminar will re-visit the Statutory Conditions and explore them as they relate to the day to day placing of insurance and handling of claims. It will include: A review of the statutory conditions Discussion of claims denials in the context of the statutory conditions Overview of case law related to statutory condition issues Duties of insurance professionals related to statutory conditions Errors and omissions implications for insurance professionals resulting ...