An essential part of being a manager, supervisor, or team leader is resolving problems with employees. However, this is one of the most challenging aspects of their jobs. Part of the hesitance and reluctance are experienced as people who manage and supervise staff arise from the mistake of confusing correction with discipline.

• A change made to something in order to correct or improve it,
• Addressing something that is inadequate or inappropriate to bring it in line with expectations.

The 2 most common scenarios encountered:

• Managers/ Supervisors who put off conversations with staff until it has become a serious matter, and it has created other problems. Problematic and inappropriate behaviors get worse, mistakes impact the rest of the team and/or customers, the 3Ds (drama, disruption, and distraction) continue to wreak havoc and do damage, and we possibly lose staff who get frustrated over the lack of accountability.
  
• Managers/ Supervisors who over-correct. This creates resentment among staff and the possibility of the claim of harassment and/or bullying.

Positive Correction – how to provide guidance and assistance to staff to address and fix the issues before they get serious enough that they are in trouble.

Respectful Correction – how to talk to staff about their work or their behavior in a way that is respectful, considerate, non-threatening, and fair while still getting the results we need.

Proactive Correction – instead of waiting until the issue is serious enough that they are in trouble, learn how to deal with the issue earlier with a conversation that is less intense and less stressful for all involved.

Empathetic Correction – understand better why people tend to react emotionally when corrected and the best way to respond.

Relational Correction – learn how to correct staff without damaging critical workplace relationships.

Presenter of this webinar: Stephen P. Franklin:

Stephen has spent the last 32 years helping individuals and teams with their Professional Development, through seminars, consulting, and individual coaching across. Through his work with the Insurance Institutes, he has helped many Insurance Professionals find real solutions to some of their most challenging workplace issues. He is an experienced facilitator, facilitating in accordance with the International Board of Standards for Training Performance and Instruction. In his various roles as a public speaker, he has spoken across Canada as well as in the United States and Australia.

Format: Via Zoom

Webinar
Presentation: 1:30 - 3:30 pm NST

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*IINL do not offer any CE credits but If you require other provincial CE credits for licensing renewal requirement, please check with your provincial licensing regulator for validity or please contact us for additional information.

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