Advanced Investigating/Statement Taking- Webinar (IINL)


St.John's, NL Map
Date and Time: April 12, 2023 1:30 - 3:30 pm NST

This is the registration page for IINL members.  Please register with your local Institute office for : IINS, IIPE,IINB, IISK


Investigative Interviewing and Statement Taking (2.0 hours)

Wonder what are the stages of an Advanced investigative interview or statement taking? Would you like to learn how to properly prepare and what approach should be taken in conducting it?

Are you a telephone adjuster, field adjuster, examiner, or a claim Manager? This Webinar is for you! In this session, you will learn how to further improve your Interviewing/investigating and statement-taking skills!

Checklists and templates are useful tools but Interviewing and Statement Taking is a skill that requires practice .
K. Eaton

Webinar Agenda:

1- Role of the Adjuster
2- Why take statements
3- Types of interviews
4- Interviews vs interrogation
5- Essential skills of an effective interviewer
6- Steps of planning an interview
7- Interview Location
8- Nine important keys to establishing rapport
9- Five steps of listening
10- Six components to the cognitive interview technique
11- Introduction stage
12- Open-ended and close-ended questions
13- Question stage
14- Drawing our complete response
15- Clarifying questions
16- Direct question
17- Guidelines to direct questions
18- Follow up questions
19- Seven key elements to becoming an effective listener
20- Obstacles to effective listening
21- Four areas a good interviewer must be familiar with
22- Conclusion 

Learning Objective: Review Interviewing and Statement Taking skills.  

Who Should Attend: Desk Adjusters, Field Adjusters, Examiners. Claims Managers, Others.    

About the Presenter:

Walter Tingley, CIP
National Sales Executive
Crawford & Company ( Canada) Inc.

  • 44 years claims experience. Telephone Adjuster, Bodily Injury Adjuster, Auto Appraiser, Property Appraiser, Surety Bond Adjuster, Commercial Property and Casualty Adjuster (Builders Risk (COC), Wrap up Liability, General Liability, Products Liability, Environmental, Cargo, Professional Liability, Transportation, Business Interruption), Catastrophe Adjuster, Catastrophe Manager, Branch Manager, Regional Claims Manager (national insurer).     

- IINS, Past Board member (10 years) and President.
- Current, National Sales Executive, Crawford and Company.
- Current, CIAA executive / member
- Current, Chair of Nova Scotia Federation of Municipalities Group Insurance Committee.
- Current, Municipal Councillor for District 7, Lantz – Milford in the Municipality of East Hants, NS.
- Current, Private Pilot.

Presentation: 1:30 p.m. - 3:30 p.m. NST

Registration Deadline:  April 11, 2023

Non Member     $80

Cancellation Policy:   Participant substitutions accepted up to 24 hours prior to webinar (substitute must be current member). IINB reserves the right to cancel the webinar due to unforeseen circumstances.

Best Practices for Virtual Sessions :
Please be advised that your image and voice may be captured and recorded during this virtual session for review purposes. Your participation in this virtual session is considered consent to be recorded as required by law.It is highly recommended that you
follow our suggested best practices when participating in any virtual session. We have taken every precaution to keep you and your information safe. Here is what we are doing to protect all of our stakeholders**Please note that the recording of our webinars are used for audit/attendance purposes only and will not be available for distribution**

Questions?Contact your Local Insurance Institute of NewFoundland and Labrador, Leona Fleming at or
Christine Doucet
Education Coordinator
Office: 506-386-5896