Assertiveness – Communicating with Confidence - Member Bonus Webinar (BC)


Insurance Institute of BC, BC Map
Date and Time: November 01, 2023 12:00pm - 1:00pm PST


Communication is an indispensable skill in every area of life, but particularly in our career. It is critical that you know how to be the best communicator possible.

A key component of healthy and effective communication is assertiveness, which is the ability to assert yourself in important conversations, which may take the form of answering client questions, responding to angry customers, sharing your ideas and opinions with co-workers and bosses, sharing what you need or want in a given situation, asking for help, etc. In this session we will define assertiveness and its vital role in every important conversation. You will gain the skills to have the courage, confidence and ability to assert yourself without over doing it and coming on too strong. This will help you get more of what you need from others while maintaining healthy relationships.

Webinar Presenter

Stephen Franklin

Stephen has spent the last 32 years helping individuals and teams with their Professional Development, through seminars, consulting and individual coaching across Canada. Through his work with the Insurance Institutes, he has helped many Insurance Professionals find real solutions to some of their most challenging workplace issues. He is an experienced facilitator, facilitating in accordance with the International Board of Standards for Training Performance and Instruction. In his various roles as a public speaker he has spoken across Canada as well as in the United States and Australia.

Webinar Log-in: Please ensure the email address in your profile is current.  Connection testing and login details will be emailed prior to the webinar.  Please check the email to test your connection to the webinar platform.

Number of Continuing Education Credits:  N/A

Registration Deadline: Tuesday, October 31, 2023

Fees: This webinar is complimentary for current Insurance Institute members. Become an Insurance Institute member or renew your membership - $90, membership expires May 31, 2023.

Cancellation Policy:   Participant substitutions accepted up to 24 hours prior to webinar (substitute must be current member). IIBC reserves the right to cancel the webinar due to unforeseen circumstances.

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Winnie Hon, CIP, Seminars & Events Specialist
Insurance Institute of BC
T: 604.678.5747 

New members: IIBC Membership Fee of $90 (expiring May 31, 2024) is applicable.  For assistance to renew or process a new membership, please contact or 604 681 5491.