Productive Conflict Management - Member Bonus Webinar (PST)


Insurance Institute of BC, BC [Map]
Date and Time: December 10, 2021 9:00am - 11:15am PST


One of the most stressful yet inevitable experiences in the workplace is inter-personal conflict. Conflict may be impacted by a number of factors including; an organization’s culture, hierarchy, and working styles. Learn how to manage conflict in a positive manner to build a stronger workplace,

Workplace conflict is inevitable. Rather than focus on a step-by-step process for conflict resolution, this session will help learners curb destructive behaviors so that conflict can become more productive, ultimately improving workplace results and relationships. Increase self-awareness around conflict behaviors and discover how to effectively respond to the uncomfortable and unavoidable challenges of workplace conflict. 

Webinar Objectives

• Appreciate how your style of handling conflict affects the people around you
• Learn how to "catch" yourselves when going down a destructive conflict path 
• Discover how to reframe a conflict situation and choose more productive behaviors 
• Build a common language in the organization around appropriate conflict behavior

Webinar Presenter

Melanie Needham, CIP, CRM
President, MRD Consulting & Training Inc.

Melanie first entered the Insurance Industry in January 2000 and in these ten years her career has undergone quite a transformation. She joined the Economical Insurance Group four years ago as a commercial analyst and is now responsible for training all levels of staff and for preparing course materials. She is a positive advocate for the Industry and while teaching is her job, she also gives back to the Industry by volunteering her time to teach CIP courses and the RIBO licensing course. She is a highly dedicated professional who knows how to motivate students to strive for excellence. Where Melanie differs from other instructors is in her genuine desire for her students to succeed. A powerful communicator with the ability to make complex subjects understandable.

Webinar Log-in: Please ensure the email address in your profile is current.  Connection testing and login details will be emailed prior to the webinar.  Please check the email to test your connection to the webinar platform.

Number of Continuing Education Credits: 2 Technical CE credits for BC nominees, level 3 adjusters, and level 3 general insurance agents only .
Please be aware that tardy log-in or early log-out to/from the webinar will preclude IIBC from issuing a CE certificate for this education session.
* If you require CE credits for licensing renewal requirements in provinces other than BC, please check with you provincial licensing regulator for validity.

Registration Deadline: Wednesday, December 8, 2021

Fees: This webinar is complimentary for current Insurance Institute members. +$85 Insurance Institute membership for new members or membership renewals.

Cancellation Policy:   Participant substitutions accepted up to 24 hours prior to webinar (substitute must be current member). IIBC reserves the right to cancel the webinar due to unforeseen circumstances.

Best Practices for Virtual Sessions:
Please be advised that your image and voice may be captured and recorded during this virtual session for review purposes. Your participation in this virtual session is considered consent to be recorded as required by law.
It is highly recommended that you
follow our suggested best practices when participating in any virtual session.
We have taken every precaution to keep you and your information safe.
Here is what we are doing to protect all of our stakeholders.

Winnie Hon, CIP, Seminars & Events Specialist
Insurance Institute of BC
T: 604.681.5491 x21 

New members: IIBC Membership Fee of $85 (expiring May 31, 2022) is applicable.  For assistance to renew or process a new membership, please contact or 604 681 5491.