Symposium BC Panel: Digital Driving Forces in Customer Experience - Webinar (PDT)


Online via Zoom, PST, BC [Map]
Date and Time: May 04, 2021 1:00 pm - 2:15 pm PDT

Registration deadline extended to May 3.

On the heels of the Insurance Institute’s new research report exploring the implications of AI and big data, this session delves into how AI and big data are driving forces in the p&c insurance industry. There is excitement about the potential to better serve the risk management needs of consumers, improve the customer experience, and improve underwriting, claims processing and pricing. Join us for three short presentations from key industry players, who are exploring the potential of AI and big data to change the way we do business and connect with our customers. The panel discussion will further explore risks and opportunities and the shift that is inevitable as the industry adopts a digital mindset.

Tina Osen, CAIB, President – HUB International Canada - MODERATOR

Jeff McCann, CEO, Founder – APOLLO
Dejan Mirkovic, CEO, Co-Founder – Goose Insurance Services
Ron Glozman, CEO, Founder – Chisel AI

How to Register:
- To register online for this webinar, see bottom of this page.
- To register manually, download the Registration Form [pdf] and email to


Login testing sessions will be scheduled prior to the webinars to test your connection.
Phone assistance will be provided on webinar days to assist you with connectivity issues.


1 CE technical credit per webinar. Login with full name required for credit letter issuance. Please be aware that tardy log-in or early log-out to/from the webinar will preclude IIBC from issuing a CE certificate for this education session.
* If you require CE credits for licensing renewal requirements in provinces other than BC, please check with you provincial licensing regulator for validity.


Include GST.  Insurance Institute membership required.
Participant substitutions accepted up to 48 hours prior to webinar (substitute must be current member). IIBC reserves the right to cancel the webinar due to unforeseen circumstances.
Full event registration would include 5 webinars, networking event, $25 f&b voucher, and door prizes.  Register for full event by April 15 for complimentary National Webinar access.

    Full Event - 5 Webinars      Individual Webinar
CIP Society Member$ 200$ 59 / webinar
Insurance Institute Member$ 230$ 69 / webinar
Corporate Group Rate
 - max 8 attendees/group
 - email attendee list to Winnie      
$ 1,000-


Times in PDT | 75 minute webinars | 1 CE credit/webinar
To register for another individual webinar, click on the webinar link for details.

Day 1 - Tuesday, May 4, 2021
Session A     1:00 - 2:15 pm   Symposium BC Panel: Digital Driving Forces in Customer Experience
Session B     3:00 - 4:15 pm   Social Media Sleuthing
Day 2 - Wednesday, May 5, 2021
Session C    1:00 - 2:15 pm  The Future of BC's Auto Insurance Market
Session D3:00 - 4:15 pm   Internet of Things: Are you ready for what’s coming?
Day 3 - Thursday, May 6, 2021
Session E    3:00 - 4:15 pm  The Rise of MGAs
-4:30 - 5:30 pm   Industry Networking & Scavenger Hunt


Winnie Hon, CIP, Seminars & Events Specialist
Insurance Institute of BC
T: 604.681.5491 x21


New members: IIBC Membership Fee of $85 (expiring May 31, 2022) is applicable.  For assistance to renew or process a new membership, please contact or 604 681 5491.