The Insurance Institute of Southern Alberta offers numerous educational and professional development seminars and training sessions to meet the needs of Southern Alberta insurance professionals. Delivered in a variety of formats and in various cities in our region, bookmark this page and visit often to keep informed of upcoming opportunities. We also welcome you to contact us if you have a topic to suggest.
Like webinars? Do you have multiple attendees that would be interested in attending from your very own boardroom? Ask us about our flat fee Boardroom Program.
Exceptional Customer Skills for the Insurance Professional
WEBINAR | BUILDING | TECHNICAL This webinar looks at what Customer Service means to the Insurance Industry and how it can mean different things depending on what service we provide to the customer; from the purchase of the policy to the final decision and resolution of the claim; and everything in between. And we look at the most important aspect of Customer Service , dealing with angry, difficult customers. Seminar Topics Include: Defining Customer Service in the Insurance Industry The Key Comp ...
Farm Insurance 201
CLASSROOM | BUILDING | TECHNICAL Did you know that the farming industry in Alberta is the second largest industry, second only to the oil industry? Farms are becoming larger and more complex, leaving too many opportunities for gaps in coverage where exposures are missed or not well understood. Protect yourself and your clients from unexpected and underinsured losses. Distinctive products have been developed to provide the specialized coverages required for these exceptional enterprises. Where Fa ...
CLASSROOM | BUILDING | TECHNICAL As a broker, underwriter, or adjuster you will gain an understanding of the issues related to Well Abandonment, the Regulations and Inspection requirements. Well Status: Dry Hole Producing Wells Suspended Wells Abandoned Wells Emergency Preparedness Requirements Downhole Equipment and Abandonment: Typical Downhole Equipment for Producing Wells Oil Natural Gas Abandonment Requirements Downhole procedures Drilling Waste Management Disposal Procedures Drilling Waste ...
At Home with Habitation
CLASSROOM | FOUNDATION | TECHNICAL In this half day introductory seminar, participants explore the basic elements of Habitational (Personal Property) Insurance. Participants identify different types of exposures and property, learn how coverage applies to each, and discuss exclusions and limitations common to Homeowners Comprehensive coverage. Participants will improve their understanding of Habitational insurance concepts and their application. Objectives: Outline and understand a standard Home ...
Perils & Pitfalls
CLASSROOM | FOUNDATION | TECHNICAL Avoid the pitfalls in policy coverage interpretation by developing a strong understanding of insurance policies and their interpretations. Personal Lines coverage will be used in the workshop to facilitate learning. Objectives: Develop a base to build on with respect to coverage interpretation and wording comparison. Examine policy wordings, and review claims examples. Receive handout material for future reference. Engage through presentation and workshop style ...
Introduction to Condo Insurance
CLASSROOM | BUILDING | TECHNICAL New Condominium regulations that have been recently released will be reviewed. Who Should Attend? This seminar is designed for all insurance professionals. Understand condominium insurance so you can advise unit owners and boards about the unique aspects of insurance related to their needs and The Condominium Act of Alberta. Objectives: Learn the basics of condominium insurance Claims study Complete review of the new sections of the Act 2014 and the 2020 Regulati ...
Condominium Insurance Claims
CLASSROOM | BUILDING | TECHNICAL New Condominium regulations that have been recently released will be reviewed. This half day seminar is designed for all insurance professionals whether they are underwriters, claims adjusters, brokers, property managers or board members. Both personal and commercial lines will be covered. Seminar Content : General review of how the insurance industry manages Condominium claims followed by a classroom style claims review to better support brokers, underwriters, a ...
Crude Oil Transportation
CLASSROOM | BUILDING | TECHNICAL As a broker, underwriter, or adjuster you will gain an understanding of the issues related to Crude Oil Transportation, the Regulations as well as the Insurance Coverage. Transportation Introduction: Types of Petroleum Products and their Properties Transported Petroleum and Associated Products Other Transported Fluids, Solids and Chemicals Drilling fluids Overview of Petroleum Transportation in Canada Regulatory Framework: Federal Provincial Transportation of Dan ...