Advanced Investigating/Statement Taking -April 12/23
This is the registration page for
IISK members. Please register with your local Institute office for : IINS,
Insurance Institute of SK, SK
Date and Time: April 12, 2023 10:00 a.m. - 12:00 p.m. MST
WEBINAR | BUILDING | TECHNICAL
Investigative Interviewing and Statement Taking(2.0 hours)
Wonder what are the stages of an Advanced investigative
interview or statement taking? Would you like to learn how to properly prepare
and what approach should be taken in conducting it?
Are you a telephone adjuster, field adjuster, examiner, or
a claim Manager? This Webinar is for you! In this session, you will learn how to
further improve your Interviewing/investigating and statement-taking
1- Role of the Adjuster
2- Why take statements
Types of interviews
4- Interviews vs interrogation
5- Essential skills of
6- Steps of planning an interview
8- Nine importan keys to establishing rapport
9- Five steps of
10- Six components to the cgnitive interview technique
12- Open ended and close ended questions
14- Drawing our complete response
15- Clarifying questions
17- Guidlines to direct questions
18- Follow up
19- Seven key elements to become an effective listener
Obstacles to effective listening
21- Four areas a good interviewer must be
Learning Objective: Review
Interviewing and Statement Taking skills.
Who Should Attend: Desk Adjusters, Field Adjusters,
Examiners. Claims Managers, Others. About the Presenter:
Walter Tingley, CIP
Crawford & Company ( Canada) Inc.
- 44 years claims experience. Telephone Adjuster, Bodily Injury Adjuster,
Auto Appraiser, Property Appraiser, Surety Bond Adjuster, Commercial Property
and Casualty Adjuster (Builders Risk (COC), Wrap up Liability, General
Liability, Products Liability, Environmental, Cargo, Professional Liability,
Transportation, Business Interruption), Catastrophe Adjuster, Catastrophe
Manager, Branch Manager, Regional Claims Manager (national insurer).
- IINS, Past Board member (10 years) and President.
- Current, National
Sales Executive, Crawford and Company.
- Current, CIAA executive / member
- Current, Chair of Nova Scotia Federation of Municipalities Group Insurance
- Current, Municipal Councillor for District 7, Lantz – Milford in
the Municipality of East Hants, NS.
- Current, Private Pilot.
Presentation: 10:00 a.m. - 12:00
Registration Deadline: April 11,
Cancellation Policy: Participant
substitutions accepted up to 24 hours prior to webinar (substitute must be
current member). IISK reserves the right to cancel the webinar due to
Best Practices for Virtual
Please be advised that your image and voice may be
captured and recorded during this virtual session for review purposes. Your
participation in this virtual session is considered consent to be recorded as
required by law.It is highly recommended that you follow our suggested best practices when participating in any virtual session. We have taken every
precaution to keep you and your information safe. Here is what we are doing to protect all of our
stakeholders. **Please note that the recording of our webinars are
used for audit/attendance purposes only and will not be available for
Insurance Institute of
Office: 306 525
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