Seminars

  • Exceptional Customer Skills for the Insurance Professional
    WEBINAR | BUILDING | TECHNICAL This webinar looks at what Customer Service means to the Insurance Industry and how it can mean different things depending on what service we provide to the customer; from the purchase of the policy to the final decision and resolution of the claim; and everything in between. And we look at the most important aspect of Customer Service , dealing with angry, difficult customers. Seminar Topics Include: Defining Customer Service in the Insurance Industry The Key Comp ...