Thursday, August 22 | Cambridge, Ontario


"Alert, Aware and Agile in the Face of Disruption"

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What is Symposium?

Designed by insurance professionals for insurance professionals, CIP Society Symposium West is a full day of progressive learning aimed at increasing your skills and knowledge level.

Now in its fifth year, the event provides a full day of professional and leadership development alongside multiple networking opportunities with insurance and business leaders.

Symposium West is held for insurance professionals in the Southwestern Ontario, Hamilton/Niagara and Conestoga chapter areas. It brings together bright minds to give talks that a idea-focused and on a wide range of subjects, to foster learning, inspiration and wonder – and provoke conversations that matter.

The event features:

• Inspiring keynote speakers
• Insightful seminar sessions
• Senior leadership panel: Up Close & Personal
• Unparalleled networking opportunities

Previous year attendees said:

• “Quality sessions—all topics were relevant and informative.”
• “The sessions were very well planned and orchestrated.”
• “One of the best industry events I’ve attended—very well done!”

CE Credits are available.  Stay tuned for as details are confirmed for Symposium West 2018

Thursday, August 22, 2019  |  Cambridge, Ontario
Host: Ontario Mutual Insurance Association
350 Pinebush Road, Cambridge, ON N1T 1Z6. View map

Social Media:
Follow your local chapter on Twitter: @IIOConestoga | @IIOHam_Nia | @IIOSouthWest
Hashtag: #SymposiumWest

2019 Sponsors  

We would like to thank these sponsors who have already signed up - more being confirmed: Contact your local chapter now to find out how you can benefit from sponsorship of the Symposium West 2019!

Prestige Level:
Farm Mutual Reinsurance Plan Inc.
Gore Mutual Insurance Company
Venue Host: 
Ontario Mutual Insurance Association

Gold Level:   
The Co-operators
Crawford and Company Canada
Economical Insurance
Halwell Mutual Insurance Company 
Heartland Farm Mutual  
Kent & Essex Mutual Insurance Company
Ontario Teachers Insurance Plan (OTIP)
South Easthope Mutual Insurance
Trillium Mutual Insurance Company

Silver Level:  
Ayr Farmers Mutual
BCM Insurance
Dumfries Mutual
Lambton Mutual Insurance Company
Cognition + 
Middlesex Mutual Insurance Co.
The Ostic Group
RSA Canada
Town & Country Mutual
West Wawanosh Mutual


Join us for a robust day of thought-provoking keynote speakers and engaging seminar sessions to energize you and your team. Choose from several workshops for each session. See the Seminar Sessions section for more details.

 8:00 - 8:45 am
 Breakfast and Registration
 8:45 - 9:00 am  Welcome and Introduction
 9:00 - 9:30 am  Morning Keynote Speaker
 9:30 - 9:45 am
 9:45 - 11:00 am  Seminar Session A
 11:00 to 11:15 am
 11:15 am - 12:30 pm     Seminar Session B
 12:30 - 1:15 pm  Lunch
 1:15 - 2:30 pm  Up Close & Personal - Senior Leadership Panel
 2:30 - 3:00 pm
 Ice Cream Social
 3:00 - 4:00 pm
 Afternoon Keynote Speaker

Keynote Speakers   

Morning Keynote Speaker

David Kerr | Partner – Deloitte Canada’s Technology Consulting practice
David Kerr is a Partner in Deloitte Canada’s Technology Consulting practice. He is an insurance industry and technology leader with 30+ years’ experience in emerging technology, industry solutions, business and market development, project delivery, strategic consulting, various forms of outsourcing, team building and leadership. He has previously held leadership roles at IBM and Accenture in Canada and abroad. Based in Kitchener, he leads a number of large insurance technology delivery projects in Canada and manages Deloitte’s Emerging Technology Hub in the Kitchener office.

Afternoon Keynote Speaker

Dan Trommater | Conference Catalyst, Magician and Speaker
Dan Trommater has spent over 20 years as a speaker, facilitator and professional magician. He applies his skills and insights to help teams boost their performance by challenging their assumptions and shifting their perspectives. Dan is a repeat performer at the Magic Castle in Hollywood, California – the most prestigious magic venue in the world. Since then, Dan’s work has transformed and he now presents keynote addresses and workshops on communication, teamwork and leadership for organizations across North America. Dan is a two-time TEDx speaker. In his spare time, Dan thrives on working with his hands, creating gifts for his friends and family.

Morning Seminar Sessions A&B

Please select your two preferences:

1. Coming Full Circle: Creating a Culture of Customer-Centricity

The agility of the traditional insurance industry is constantly being challenged by disruptors and technological breakthroughs. But what is the underlying cause of this pressure? In an economy driven by Amazon and Uber-style transactions, service and ease-of-use, it is the ever-changing nature of consumer preferences that are exerting pressure on the industry to provide an equal customer experience that meets and exceeds expectations.

While data, technology and algorithms continue to get more complex, in contrast, the customer is looking for more simple ways to purchase insurance and understand their coverage. Ultimately, it will be those insurers and distribution channels that reduce friction for the customer and harness technology that will thrive in the future.

Ask yourself: does your organization embrace a culture of customer-centricity essential in today’s economy? Would you buy insurance from your own website? Can your target consumers even find you? And when they do, is the process simple, transparent and the product clearly explained?

In this dynamic session, our expert panel will challenge you to think about your organization, ask important questions and review the “customer journey map” from end-to-end. You will be provided with tips on how to generate organizational alignment that supports collaboration, prioritization, and ultimately serve the customer better. 


Andrew Clark, MBA, CAIB, RF, FCIP, RPLU | President & CEO, ALIGNED Insurance Inc.
Anita Sedgwick | Innovation & Transformation Consultant
Sean Widdess | VP Strategic Partnerships,

2. Distracted Driving: Changing Behaviour and Improving Roadway Safety

According to the Ontario Provincial Police (OPP), distracted driving has claimed the lives of more people on OPP-patrolled roads and highways than speed-related, seatbelt-related or alcohol-related collisions. But thus far, efforts to curb distracted driving have fallen short of the mark. Join Travelers Canada COO Susan Watts for this interactive discussion on combating distracted driving in Canada, with a focus on the role of employers and businesses. Speakers will explore the latest research, legislative approaches, employee training opportunities and technology advancements that are driving conversations on the future of roadway safety.

Moderated by Susan Watts, COO, Travelers Canada


Paul Gallately | Director of Risk Control, Travelers Canada
Robyn Robertson | President & CEO, Traffic Injury Research Foundation
Gord Keen | Provincial Constable, Ontario Provincial Police

3. Why Mental Health Matters

How do you remain agile and build resiliency despite rapid and continuous change? This interactive session examines mental health, and how we can improve it in the workplace. Find out what you can do personally, within your team, and organization to support good mental health and prevent crisis. Separate the myths about mental health from the facts with this informative and thought provoking session.  Discover the 13 workplace factors that impact mental health and what you can do to better manage these in your workplace. Take away strategies for supporting staff and yourself for improving mental health.

Participants are asked to download an interactive tool called kahoot it before the session. In order to use this tool, you will need to download the kahoot it app to your phone by going to: or Kahoot can also be accessed on the day of the session with a computer by going to


Crystal Dolliver, Certified Mental Health First Aid Canada instructor

Up Close and Personal: Senior Leadership Panel

Join these senior industry leaders Up Close and Personal:

Steve Smith | President & CEO, Farm Mutual RE
Donna Ince | Senior Vice President, Personal Insurance, RSA Canada
Tracey Medeiros | Senior Vice President, National Operations, Gallagher
Greg Smith | Chief Client Officer | Crawford & Company (Canada) Inc.

Kadey Schultz - Partner, Schultz Frost LLP

Ice Cream Social    

Enjoy networking with a delicious afternoon treat.

RIBO Credits

Will be available; please stay tuned for details closer to the event.