Understanding Bodily Injury

Increase your bodily injury claims knowledge and heighten your credibility.


As a claims professional, you know the role of an adjuster has changed with regard to bodily injury claims. There is a greater focus on bodily injury for claims management.

Understanding Bodily Injury will enhance your knowledge of the claims handling process, boost your claims management skills, and heighten your credibility.

This two-day program responds to an industry need for claims professionals to increase their bodily injury claims knowledge.

This program has been developed by the Insurance Institute of Ontario in partnership with the Ontario Insurance Adjusters’ Association.

About the Program

Understanding Bodily Injury prepares you to manage bodily injury claims through an in-depth look at the main principles and concepts, presenting the claim, investigating exposures, claim evaluation and the adjuster’s role in litigation.  

This program is available in-class.

Who Should Attend:

Understanding Bodily Injury has been developed specifically for junior and intermediate bodily injury and accident benefits adjusters.

What participants have said

“It makes me excited to handle BI claims!”
“It was worth the two days away from my desk.”
“Tammy (Norn) is a great instructor and really knows her stuff.”
“I like the way Tammy (Norn) taught.”
“I learned a lot.”

Schedules and Registration

See upcoming schedule.


The Insurance Institute recognizes the effort, time, and expertise provided by Tammie Norn, FCIP, in the development of the Understanding Bodily Injury seminar. Tammie is an all-lines licensed adjuster who has specialized in Accident Benefits, Bodily Injury and Casualty claims handling for the last 17 years.