Understanding Property Claims Investigation Webinar (EST)


ON [Map]
Date and Time: May 04, 2023 9:00 a.m. - 4:30 p.m. EST
Kyle Case, Facilitator
Supervisor, National Claims, Property, Co-operators


Investigate claims more effectively with increased positive outcomes .

From the ‘Understanding’ Series for Adjusters'

How well a claim is investigated impacts the claimant, the adjuster and the insurer. A shallow investigation can lead to more time spent on the file and an unhappy client. Coverage analysis that is incomplete or doesn’t ask the critical questions will lead to increased leakage costs for the insurer—adding unnecessary effort and frustration to your job. By contrast, a thorough investigation leads to a positive outcome for everyone involved: a more satisfied client, better financial results for the company, and more effective resolution of the file for the adjuster.

Join us for this one-day program where you’ll learn the best practice steps needed to lead a fulsome claims investigation and coverage analysis. You will also learn about the common errors and red flags that are missed and how the job of an adjuster connects to the bigger picture. This practical program is based on real-life and will give you tools, practice, and feedback that you can utilize in your job immediately—including the experience gained from working on several case studies with an industry expert, and best practice steps compiled by seasoned professionals as a useful job aide takeaway.

What you will learn:
Explain the impact of the claim investigation and coverage analysis on the insured, the insurer and the adjuster.
- Use real life scenarios, policy wording and best practice steps to thoroughly investigate claims and avoid common pitfalls.
- Determine the appropriate coverage to indemnify the insured.

How you will benefit:
You’ll give your career the edge by handling your claims more effectively, keeping your clients happy, and minimizing leakage costs.

Who should attend:
This program is suited to junior to intermediate adjusters with a minimum of one year of experience in the role of an adjuster who wants to learn how to manage their property claims more efficiently.


- Prices below are for IIO Members. Fees noted below do not include hst.
- Non-members and renewing members the IIO Membership fee will be added to your cart.
- Sorry, no refunds. Credit notes issued only with 48 hour written notice
- In accordance with Provincial regulator's guidelines, in order to be eligible for CE hours, you must be logged in with for the entire duration of the session and complete random attendance checks. Partial hours cannot be issued.

24 hours prior to the webinar, all registrants will receive an e-mail providing the direct link to the Webinar. This link is unique to you and is tied to your name, it cannot be shared or used by others. This link must be used when you log in to the webinar so that your attendance can be tracked.

Our webinar platform is for this session is ZOOM. Please test your system in advance and ensure it meets the requirements by testing your system using this link: 

FOR GROUP RATES OF 3 OR MORE, or If you need assistance with registration, email us:gtaseminars@insuranceinstitute.ca

APRIL 21 UPDATE -Please note that this session is now FULL.
Email us to be contacted about the next date coming later this fall.